Adobe survey crashed my browser

LEGEND ,
May 14, 2010

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While visiting the forums, a pop-up asked me if I wanted to complete a survey on the Adobe site.


I said yes, but it then requested I enable javascript and immediately froze my browser (Firefox 3.6.3). In fact I had to restart the computer to resume my work in the forums.

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Adobe survey crashed my browser

LEGEND ,
May 14, 2010

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While visiting the forums, a pop-up asked me if I wanted to complete a survey on the Adobe site.


I said yes, but it then requested I enable javascript and immediately froze my browser (Firefox 3.6.3). In fact I had to restart the computer to resume my work in the forums.

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May 14, 2010 0
Engaged ,
May 14, 2010

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I got the same message today when trying to view a thread.

Picture 1.png

I clicked, "Yes, I'll give feedback" and then it did nothing...just went directly to the thread. I want to give my feedback!?!?!?!

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May 14, 2010 0
Engaged ,
May 14, 2010

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AMAZING...AFTER I left the Adobe site, then the survey pops up!

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May 14, 2010 0
Adobe Employee ,
May 14, 2010

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I believe that is the way it is supposed to work. You are asked if you will take a survey when done with the site, and then it doesn't pop up the survey until you leave the site.

Anyone else having a crash?

John

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May 14, 2010 0
Most Valuable Participant ,
May 14, 2010

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Sorry, I refused to take it, and (therefore?) I had no problem. You see, to keep on reporting problems that seem to be affecting only me, and receiving no feedback, is a bit discouraging, and I am not feeling very cooperative.

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May 14, 2010 0
Mentor ,
May 14, 2010

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This is what I get:

AAAAAAdobe_survey_bug.jpg

There are no buttons to click, no way to exit other than by closing the browser window or browser tab.

Firefox 3.0.19 Mac 10.4.11.   Same happens in Firefox 3.6.x.

Just an annoyance.

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May 14, 2010 0
Mentor ,
May 14, 2010

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FOLLOW UP:

I traced this behavior to AdBlock Plus being enabled.  Disabling it fixes it.

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May 14, 2010 0
LEGEND ,
May 16, 2010

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I saw the pop-up query, but was pressed for time, so did not take it.

In my case, I have StopZilla, but also have Allow All Pop-Ups from the Adobe.com sites, so do expect to see those.

Now, I wish I had not been in such a hurry, as I'd like to take the survey today. My bad.

Hunt

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May 16, 2010 0
Mentor ,
May 16, 2010

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I would love to take that survey as well. Although a fat lot of good it will do.

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May 16, 2010 0
LEGEND ,
May 17, 2010

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Bill, you may get another chance.  Received the

survey request yesterday, filled it out and submitted.  Today I got the same notice.  I declined this time.

I have pop-ups blicked.

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May 17, 2010 0
LEGEND ,
May 17, 2010

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Phillip,

Maybe you are being too harsh here - or maybe you have called it correctly.

Now, in the Premiere Pro forum, Adobe did a series of surveys on CS5, about the time they released the CS4.2 update. Some of these were similar, but on closer reading one could see that they were focusing on some aspects a bit more closely with each one.

Predicated on those surveys, most of the items DID make it into CS5, and part of each survey queried on whether users would want full 64-bit support, even if it meant no 32-bit support. As CS5 is only 64-bit, it would seem that the majority chose that, in lieu of a dual OS program, or a 32-bit app. with limited 64-bit. Only a guess, but I would say that in those cases, Adobe was listening very, very closely.

The above mentioned survey?

Hunt

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May 17, 2010 0
Engaged ,
May 17, 2010

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It seemed to me that this survey is geared more towards the website and customer service issues, rather then creative suite feedback.

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May 17, 2010 0
Mentor ,
May 17, 2010

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Is there a URL to go to to take the survey?

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May 17, 2010 0
Engaged ,
May 17, 2010

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I did a google search and found this, dunno if it will work though:

http://help.adobe.com/js/fsrscripts/html/oeFSRInvite.html

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May 17, 2010 0
Mentor ,
May 17, 2010

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Nope it didn't help.

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May 17, 2010 0
LEGEND ,
May 17, 2010

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I thought that it was going to work, but Continue (in Chrome) did nothing. Oh well, guess that I missed it.

Thanks,

Hunt

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May 17, 2010 0
New Here ,
May 24, 2010

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Hi,

Is compatibilty an issue here? because it states there that you version of firefox os already outdate. please do check on the updates on mozilla firefix.

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May 24, 2010 0
Mentor ,
May 25, 2010

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No . I tried the link given above  in SeaMonkey, FireFox, Camino, Opera, Omniweb, iiCab, Safari make no difference. Just sits thaere like a bump on a log. you can click okay and the close till your hearts content.

Its just a teaser they put up to say they surveyed user of the forums, and got no responses. Typical of Adobe.

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May 25, 2010 0
LEGEND ,
May 16, 2010

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I had the same result as Userbac610.  I selected OK and then nothing. Even after exiting ste and revisiting I got no screen to answer questions.

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May 16, 2010 0
Mentor ,
May 16, 2010

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I clicked yes but nothing happened I didn't even get to fill out the survey.

Of course I use email notifications so I don't go through browser and read every post on the forum. I just post the ones I get notification for.

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May 16, 2010 0
LEGEND ,
May 16, 2010

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I found the survey.  You have to close alll your windowos as it is behind them all.

I am using the latest Firefox browser.

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May 16, 2010 0
Engaged ,
May 25, 2010

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Yeah I think that link I posted was a waste. I was hoping it would work though (I found it through a google search).

Anyway, I seriously doubt the survey is going to bring forth any changes.

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May 25, 2010 0
LEGEND ,
May 25, 2010

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I cannot address this particular survey, but Adobe DOES use others and they will often be reflected in the various products.

Good luck,

Hunt

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May 25, 2010 0
Mentor ,
May 26, 2010

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how about it Adobe, post that non-existant survey on your website. So we can fill it out so you will know what we really think of the Jive system for forums. I can think of a few pages of comments I'd like to offer.

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May 26, 2010 0
Engaged ,
May 26, 2010

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It's so weird how some of you have not gotten this message even once, but I have seen it pop up a dozen times (even though I only filled it out once).

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May 26, 2010 0
Mentor ,
May 26, 2010

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Do you actually remember the URL.

Look it up in you browser History. I'd love to go to it.

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May 26, 2010 0
LEGEND ,
May 26, 2010

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Phillip,

That might be a survey that Adobe would need to hire a bunch of "sailors," to review, due to the "salty language... " Would not want the poor processors to be faint of heart.

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May 26, 2010 0
LEGEND ,
May 26, 2010

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I am with you. I am just sorry that I was in the middle of a rush Project and just did not have time at that moment. I try to take all Adobe surveys, just to get my impressions and observations back to San Jose.

Hunt

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May 26, 2010 0
Mentor ,
May 26, 2010

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No salty language. But they would find in uncertain terms just how awful this Jive forum is and how silly it is to make bug fixes on pre determined schedules. And to ignore others.

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May 26, 2010 0
Engaged ,
May 26, 2010

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It doesn't show up in Safari under my history, I looked and did not see it.

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May 26, 2010 0
Mentor ,
May 26, 2010

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Thanks for looking.

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May 26, 2010 0
Engaged ,
Jun 01, 2010

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I just got the message again and left it up. When I go here it works fine...give it a try:

http://survey.foreseeresults.com/survey/display?sid=browse-adobe.com-sitewide-en_us&cid=s5ccpQJxpV8s81t5gshQdw%3D%3D&pattern=http%3A%2F%2Fforums.adobe.com%2Fcommunity%2Fgeneral%2Fforum_comments&a=1275409150858_285363&b=38262274539312568325&c=86400000&version=6.0.0&cpp

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Jun 01, 2010 0
Mentor ,
Jun 01, 2010

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Filled out submitted.

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Jun 01, 2010 0
Engaged ,
Jun 01, 2010

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Glad it worked, now everyone can have a chance at submitting their feedback rather than a random few (not that it really matters though).

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Jun 01, 2010 0
LEGEND ,
Jun 01, 2010

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User,

Thanks for that link. All worked perfectly, and I was able to complete the survey on Chrome, with no issues. Now, as soon as I told Adobe that they could contact me, my InBox filled with porno spam - well, that is not true, and I actually hope that they do contact me, so that I can share my perspective with them, regarding the fora.

Again, that link is appreciated,

Hunt

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Jun 01, 2010 0
Mentor ,
Jun 01, 2010

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Heck If they would call me I'd be willing to talk to them personally. Of course they may have to have some cooling savee to put on there ears after hanging up.

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Jun 01, 2010 0
LEGEND ,
Jun 02, 2010

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I would welcome the call, and would do my best to keep On-Topic for their survey. After all, the person on the other end of the line would probably be employed by another firm and know zero about the fora, or similar - just doing their job to ask more questions and compile the answers.

I'd try to be a gentleman and also be understanding of their role in things - trust me!

Hunt

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Jun 02, 2010 0
Mentor ,
Jun 02, 2010

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The savee wouldn't be for any salty langiage. but a

ll the details of what's wrong with the forum software would take so long b

ecause of the many bugs their ears would simply fall off.

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Jun 02, 2010 0
LEGEND ,
Jun 02, 2010

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Make the random line-breaks #1, OK?

I can just imagine the poor caller. After you finish with them, they would look like the popular depictions of extraterrestrials - no ears and their eyes bugging out!

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Jun 02, 2010 0
Mentor ,
Jun 02, 2010

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Yes that would be #1

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Jun 02, 2010 0
LEGEND ,
Jun 02, 2010

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Not just the line breaks. The

reply box should adhere to the global standards for te

xt editing.

It is a daily frustration to remember what works p

roperly and what doesn't.

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Jun 02, 2010 0
Enthusiast ,
Jun 04, 2010

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how about the ability to stay logged in more than a couple hours at a time? or maybe the ability to remember what page of the current forum you're on. grrr...

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Jun 04, 2010 0
Mentor ,
Jun 04, 2010

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Or the pour souls that have their names (Id's) changed every few minutues

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Jun 04, 2010 0
Mentor ,
Jun 04, 2010

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We're just supposing anyw ay  Adobe do

n't give a Rat's Backside what we think they could care

less.

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Jun 04, 2010 0
Explorer ,
Jul 08, 2010

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What is this? It smells like a spoof. If it's legit, Adobe should forget about getting responses from cautious professionals.

Richard

------ Forwarded Message

From: "IPR_AdobeResearch@gmi-mr.com" <IPR_AdobeResearch@gmi-mr.com>
Reply-To: <IPR_AdobeResearch@gmi-mr.com>
Date: Thu, 08 Jul 2010 17:24:18 +0000
Subject: Adobe needs your feedback - Take the survey and enter a drawing!

If this message is not displaying properly, copy the following URL and paste it into your browser window:

http://www.gmi-mr.com/survey/s.phtml?E_168614_f88e950ce4cebb50f1d0d7c87b83e145


Adobe Systems Incorporated has asked International Planning and Research to conduct a study regarding Adobe creative software applications. The survey should take about 20 minutes to complete. Adobe is trying to get as much feedback as possible - in appreciation of your time, you will be entered into a drawing* for a chance to win one of the following:

  • One of two easily redeemable $500 Gift Cards
  • One of five easily redeemable $100 Gift Cards
  • One of ten easily redeemable $50 Gift Cards
  • One of twenty easily redeemable $25 Gift Cards
This survey does not support smart phones or netbooks. The following is a list of browsers that are supported: Windows
  • Internet Explorer 8, 7, 6
  • Firefox 3, 2
  • Chrome 3, 2
Mac
  • Safari 4, 3, 2
  • Firefox 3, 2
To begin the survey, please click HERE <http://www.gmi-mr.com/survey/s.phtml?E_168614_f88e950ce4cebb50f1d0d7c87b83e145> If you have any problems with this survey, please click HERE <mailto:IPR_AdobeResearch@gmi-mr.com> . Your responses will remain completely confidential - they will be combined with responses from others who complete this survey and the results will be reported only in aggregate form to Adobe. Thank you for sharing your opinions with us. The Adobe Global Market Research Team

*NO PURCHASE NECESSARY TO ENTER OR WIN. ANSWERS TO SURVEY QUESTIONS WILL NOT INFLUENCE YOUR CHANCES OF WINNING. See the complete official rules by clicking

------ End of Forwarded Message

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Jul 08, 2010 0
New Here ,
Jul 09, 2010

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I got the same thing.  I don't mind taking a survey (if the company  actually wants to hear what I have to say), but sending it from a  non-Adobe address (in this case) is just *stupid*.

Can  anyone tell me if this is legit?  (I'd ask adobe, but they seem to have made it exceedingly difficult to ask a general question...)

Thanks,

BJ

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Jul 09, 2010 0
Mentor ,
Jul 09, 2010

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Yes it is legit. the dummies at adobe don't have the links correct for the form

If you you look in this forum there is actually a thread with the correct link to the Form. It won't make one iota of difference if you fill it out. In fact to my mind if there is enough criticism they will take down forums altogether.

I wonder if adobe didn't conciously adobe the sorry Forum software just to drive everyone away so they could shut it down.  Adobe doesn't care about anything except getting you bucks anway. If you get stuck aftwards no skin off their nose, they got your money.

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Jul 09, 2010 0