Since it seems there is nowhere else to send a complaint I will post it here.
1) Customer Service - Please hire people who are fully trained, speak clearly, and know what they are doing. I am tired of contacting adobe and listening to someone with broken English try to upsell a new product while being unable to answer the questions they are given.
2) Support - Where is the decent support? I think it's just peachy I can get a live chat account with mujhal in 45 seconds, but if it then takes them 20 minutes to figure out a simple compatability problem it means nothing.
3) Complaints - Is it so difficult to have an email or section for customer complaints. It could be a dead letter office for crying out loud but not having a place for customers to redress their grievances with the company only makes them more irate.
4) Compatability - So you want everyone to update to new products. Good for you as a business, that's very smart. But how many customers are going to update their entire PC and OS just to run an adobe product? Wouldn't it be smart to also offer versions only applicable to older computers for purchase? Most people will end up buying those disks grey market from an auction site if they cannot get them through Adobe. Let's face it, $5 for Photoshop 7 or $10 for Acrobat 8 is better than no sale at all.
Come on Adobe, these are not complicated issues. Some of them would actually boost your bottom line. Take care of your customers and your potential customers and you'll be better off for it.
4
Replies
AdChoices