Attachments still getting queued for a long time

Most Valuable Participant ,
May 16, 2009

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Others have probably observed as well that after the forum upgrade, attachments are still getting queued for a long time, e.g. the attachment in this post has been queued for almost two hours:

http://forums.adobe.com/thread/433930?tstart=0

Capture.PNG

(The attachment posted 9:56 AM PDT, it's now 11:49 AM PDT.)

Is there an ETA on a fix for this?  If it's going to be awhile, can attachments just be disabled until it's fixed?

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Attachments still getting queued for a long time

Most Valuable Participant ,
May 16, 2009

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Others have probably observed as well that after the forum upgrade, attachments are still getting queued for a long time, e.g. the attachment in this post has been queued for almost two hours:

http://forums.adobe.com/thread/433930?tstart=0

Capture.PNG

(The attachment posted 9:56 AM PDT, it's now 11:49 AM PDT.)

Is there an ETA on a fix for this?  If it's going to be awhile, can attachments just be disabled until it's fixed?

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May 16, 2009 0
Advocate ,
May 16, 2009

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In the meantime people can be advised to just use the camera icon for images, they appear immediately.

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May 16, 2009 0
Advocate ,
May 16, 2009

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John R. Ellis wrote on 2009-05-16 20:50:

Others have probably observed as well that after the forum upgrade, attachments are still getting queued for a long time

Is there an ETA on a fix for this?

It is being worked on: http://forums.adobe.com/message/1966745#1966745

Jochem

--

Jochem van Dieten

http://jochem.vandieten.net/

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May 16, 2009 0
Most Valuable Participant ,
May 16, 2009

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Thanks.  I had searched this forum for previous postings with "queued" but forgot that search doesn't do stemming and that I needed to explicitly search subforums as well.

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May 16, 2009 0
Advocate ,
May 23, 2009

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Testing.

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May 23, 2009 0
Advocate ,
May 23, 2009

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Oooh! Instant!

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May 23, 2009 0
Advocate ,
May 23, 2009

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Non-image file.

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May 23, 2009 0
Advocate ,
May 23, 2009

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Wow! I wonder if the virus-checker is turned off, or just speeded up - a lot?

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May 23, 2009 0
LEGEND ,
May 23, 2009

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You shouldn't put such saucy messages up Kath!

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May 23, 2009 0
LEGEND ,
May 23, 2009

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this isn't the first time that attachments went instantly online, last time this happened it only lasted for a couple of days. Lets hope they finally figured it out and it stays like this

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May 23, 2009 0
Advisor ,
May 24, 2009

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I seem to recall that it was also a weekend last time the queue was speedy.

Apparently the virus checking hamsters only work part time and on weekends.

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May 24, 2009 0
Advocate ,
May 27, 2009

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Just seen an attachment that's been queued for over an hour. I wonder what we are to consider normal?

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May 27, 2009 0
LEGEND ,
May 27, 2009

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where? John wants links to stuck queues so he can send them to support

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May 27, 2009 0
Advisor ,
May 27, 2009

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Wait for the weekend?

Attaching PDF View of this thread...

[Edit: Woa! That was immediately available!]

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May 27, 2009 0
Advocate ,
May 27, 2009

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It was here: http://forums.adobe.com/message/1993019#1993019 but it's come through now.

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May 27, 2009 0
LEGEND ,
May 27, 2009

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someone must have scared it into submission lets hope that this is the end of the "use the camera icon" posts

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May 27, 2009 0
Advocate ,
May 27, 2009

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It was an html file that got stuck, so just testing ...

[Edit - straight in]

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May 27, 2009 0
Advocate ,
May 30, 2009

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stuck in queue - posted May 29 12.26pm

http://forums.adobe.com/message/1998290#1998290

post 14

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May 30, 2009 0
LEGEND ,
May 30, 2009

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thanks, sent it higher up the food chain along with two others from the PS win forum

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May 30, 2009 0
Most Valuable Participant ,
May 30, 2009

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Another one, queued for 15 hours as of now:

http://forums.adobe.com/message/1999905#1999905

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May 30, 2009 0
LEGEND ,
May 30, 2009

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thanks, but better tell users to use the Camera Icon until this gets sorted out as that doesn't have a queue

1.png

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May 30, 2009 0
Advocate ,
May 30, 2009

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Only works for image files, of course.

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May 30, 2009 0
Most Valuable Participant ,
May 30, 2009

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In lieu of working attachments, I prefer recommending www.pixentral.com, for a couple of reasons:

- The camera icon is limited to 2 MB, while Pixentral has a larger limit. For the metadata issues I often address, I of course want to see the original.  And not only is it inconvenient for the original poster to resize the image to upload it, but many Photoshop Elements users have difficulty resizing the pixel dimensions of photos.

- When a 2 MB image is inserted with the camera icon, the Jive software inserts a link to the original 2 MB image and relies on browser-side image resizing, slowing down everyone's page downloads.  For an example:

http://forums.adobe.com/message/2000474#2000474

Here's the HTML:

<a href="http://forums.adobe.com/servlet/JiveServlet/showImage/4336/skin91.jpg">

<img alt="skin91.jpg" class="jive-image-thumbnail jive-image" onclick=""   
  src
="http://forums.adobe.com/servlet/JiveServlet/downloadImage/4336/skin91.jpg" width="620"/>

</a>

The SRC URL refers to the full 2 MB image.

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May 30, 2009 0
LEGEND ,
May 30, 2009

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right click and open in new tab to get the full image

Untitled-1.eps

blank eps file uploaded so it also works on other types of files, not that it matters much, this is a temporary solution until they figure out what's wrong with the virus scanner or whatever is blocking up the queues

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May 30, 2009 0
Engaged ,
May 30, 2009

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Only works for image files, of course.

Not so, Kath. People have successfully inserted all sorts of files using the camera icon. Only displayable ones will display.

Noel

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May 30, 2009 0
Most Valuable Participant ,
May 30, 2009

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right click and open in new tab to get the full image

Doesn't apply if the original image is larger than 2 MB, since the camera icon limits you to 2 MB or less.

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May 30, 2009 0
Advocate ,
May 30, 2009

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The upload form states it's for images - is that not true? Just tried to upload an html file, maybe I should have waited, but it didn't seem to be working. So what kinds of files are accepted?

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May 30, 2009 0
LEGEND ,
May 30, 2009

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lorem.html

lorem.class

lorem.exe

we have a problem it seems, it alows any file to go through, even .exe files

(don't bother saving them, they're full of lorem ipsum)

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May 30, 2009 0
Advisor ,
May 30, 2009

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Safari (Win) shows the broken link icon for non-image filetypes (Zeno's

three files for instance). Other browsers use the alt attribute supplied

for the "image" files. The alt attribute is simply the filename.

But you can still click them and see their contents in Safari.

I almost hate to mention it, but they appear as complete URLs in the

emails - a good thing.

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May 30, 2009 0