Auto-subscribe seems to be broken

Adobe Employee ,
May 18, 2010

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I have my Preferences setup to automatically subscribe to e-mail for  threads that I reply to, but I am not receiving all of the e-mails. I intermittantly receive some of them.

I am an engineer on the DW Team. I don't have time to visit the Forums very often, so it is critical that I get e-mail notifications for certain threads. Please fix!

Thanks,

Randy Edmunds

Sr. Computer Scientist

Dreamweaver Development

Adobe Systems, Inc.

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Auto-subscribe seems to be broken

Adobe Employee ,
May 18, 2010

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I have my Preferences setup to automatically subscribe to e-mail for  threads that I reply to, but I am not receiving all of the e-mails. I intermittantly receive some of them.

I am an engineer on the DW Team. I don't have time to visit the Forums very often, so it is critical that I get e-mail notifications for certain threads. Please fix!

Thanks,

Randy Edmunds

Sr. Computer Scientist

Dreamweaver Development

Adobe Systems, Inc.

Views

874

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May 18, 2010 0
Advocate ,
May 18, 2010

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Randy Edmunds wrote on 5/18/2010 6:35 PM:

I have my Preferences setup to automatically subscribe to e-mail for threads that I reply to, but I am not receiving all of the e-mails.

I haven't heard that one in a long time. The outgoing mail server for

the forums is currently not on any of the mainstream blacklists. Since

Adobe's email systems are notoriously unreliably due to their spam

filters I would recommend to check your junk mail logs regularly.

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May 18, 2010 0
Adobe Employee ,
May 18, 2010

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I haven't heard that one in a long time. The outgoing mail server for

the forums is currently not on any of the mainstream blacklists. Since

Adobe's email systems are notoriously unreliably due to their spam

filters I would recommend to check your junk mail logs regularly.

Thank you for the prompt reply.

I'm not sure where you came up with "Adobe's email systems are notoriously unreliably due to their spam filters". Adobe uses Postini which is the best spam filter on any of the e-mail systems I'm using. Of course no spam filter is perfect (are you suggesting to go without one?), so I'll definitely keep an eye on it.

Thanks,

Randy

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May 18, 2010 0
Mentor ,
May 18, 2010

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SeaMonkeypicture003.png

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Make sure this show Indicates it will send email notifications when this is showing. If not subscribed text will Start email notifications.

You need to do this for each forum and each subject you want to see

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May 18, 2010 0
Advocate ,
May 18, 2010

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Randy Edmunds wrote on 5/18/2010 7:05 PM:

I'm not sure where you came up with "Adobe's email systems are notoriously unreliably due to their spam filters".

A few years of experience with getting replies with a week or more delay

because "I only check my junk mail once a week". Half of Adobe's

enterprise support team has an email signature with instructions on how

to bypass the filters. If that isn't broken what is?

Anyway, I do not believe there is an issue on the forums side. The

message count is consistent between my mailbox and the

getMessageCountByCommunityIDAndFilter() method of the webservices.

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May 18, 2010 0