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Bad customer service

New Here ,
Sep 05, 2012

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Why is that I cannot fax my details of student/ teacher proof. Due to accessability at the moment I am unable to upload an image of my ID but can have one faxed - why does Adbobe not provide a fax number to do this and as for te customer service person - why hang up on someone - rather you shold have been trying to help resolve the issue. Wasted my time so im not going to bother with the product.

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Bad customer service

New Here ,
Sep 05, 2012

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Why is that I cannot fax my details of student/ teacher proof. Due to accessability at the moment I am unable to upload an image of my ID but can have one faxed - why does Adbobe not provide a fax number to do this and as for te customer service person - why hang up on someone - rather you shold have been trying to help resolve the issue. Wasted my time so im not going to bother with the product.

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Sep 05, 2012 0
LEGEND ,
Sep 05, 2012

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I don't know exactly what the problem is but Fax machines are becoming obsolete items in offices.  People are relying mainly on E-Mails and pdf files.

As to the subject of your message, I guess it is a matter of subjective opinion.  Some people here would say that they are very happy with Adobe products and the support it provides while some people can't stand Adobe, Microsoft or Google.  That is life in a world where all opinions are allowed to be shared on public forums like these ones.

Good luck.

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Sep 05, 2012 0
Adobe Community Professional ,
Sep 07, 2012

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Mrssedo, expect a message from Customer Care.

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Sep 07, 2012 0
Adobe Employee ,
Sep 07, 2012

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I am sorry that the call was disconnected before the issue could be resolved.  I understand that a return has been processed for your order, but please let us know if there is anything further we can do to assist.

Thanks

Bev

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Sep 07, 2012 0