The Adobe Support Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content. Please help us keep them a safe and welcoming place for all members and abide by our Community Guidelines.
1. Be Respectful
The Adobe Support Community is a platform that helps people deepen their knowledge of Adobe products and services and connects learners to teachers from around the world. To maintain the quality of content and resources on the platform, we don’t allow you to post mature, abusive, or illegal content to Adobe Support Community, including but not limited to, the following:
- Spam and advertisements*
- Pornographic material & explicit nudity
- Hate speech or highly offensive language
- Harassment and threats
- Graphic violence
- Illegal activities or goods
- Self-harm or the promotion of self-harm
- Depictions of minors in a sexual manner
- Promotion of terrorism or violent extremism
2. Be Supportive
We are a community designed to promote and encourage creative expression and a learning environment. Keep your posts, comments, private messages, and other communications on-topic, constructive, and encouraging.
3. Be Safe
Do not share your own or others’ personal information (like full name, home address, phone number, email address, government-issued IDs, or anything else that would let someone locate or contact you in the real world).
Beware of users purporting to be Adobe employees who are requesting your personal information or trying to gain access to your computer. Never share your serial number with anyone. All Adobe employees are required to have a red Adobe logo on their avatar, and it says 'Adobe Employee' under their username. Please use the report button if you detect anything suspicious.
4. Be Authentic
We disable accounts that engage in behavior that undermines the authenticity of our community, including but not limited to, the following deceptive, harmful behaviors:
- Using fake profiles
- Impersonating other people or entities
- Posting false or misleading information
- Falsely attributing some else’s work
- Using automated or scripting processes (such as bulk or automated uploading of content through a script)
- Accepting or offering compensation in exchange for engagement
- Engaging in schemes or third-party services to boost account engagement
Uploading other people's work as if it is your own is a copyright infringement and is not tolerated. If you aren’t sure whether your use of someone else’s content or trademark in your own work is legal, you can talk to an attorney or consult publicly available reference materials at the following:
If you want to report the misuse of your own creative work or your own trademark by one of our users, you can do that here: Adobe Copyright / Trademark Form.
If you have a contract or other dispute with an Adobe Support Community user about content they have uploaded to our site, please resolve the issue directly with the user. We can’t moderate contract, employment, or other disputes between our users and the public.
5. Report Abuse
If you ever believe a user is violating the Adobe Support Community Guidelines, you can report it by clicking on the ‘Report’ button below each conversation and providing a brief explanation about why the content violates the Community Guidelines.
* Website addresses or links in signatures will be considered spam and a breach of the community guidelines, which could lead to your account being banned.
You may redirect users to a third-party website only when providing relevant context and if:
- The information isn’t in our HelpX articles or other Adobe official channels.
- The content is directly related to the user’s question.
- It’s free content available in a public channel (e.g., online tutorial, non-paying website, etc.).
If you're promoting a paid product, please adhere to the following:
- It must be a service or product not offered already by Adobe, that fixes an issue that Adobe doesn't offer a solution for.
- Provide relevant context of why you're sharing it, and make sure it's directly related to the user’s question.
- Explicitly state that it's a paid product.
This guide will help you navigate the Community if you're unsure of where to start and maximize its potential. Be sure to check it out!
1. Before you post
Navigate through the relevant community (.e.g Photoshop) or use the built-in search at the top of the screen to check if your question/issue has already received an answer from a different user. This will also help to prevent duplicate posts.
Make sure to check the Resources pod on the right-hand side, as this will contain resources that may help solve your issue.
2. Posting a new thread
Choose the best location for your discussion
Please post on the board that's most closely related to your concern, even though posting on the first board you see may be tempting. This is your best chance to get a quick and correct answer from product experts.
You can select "Alphabetical" from the Sort drop-down list on the left to display the list in alphabetical order and also select a filter to narrow your options.
Click on Post to Community on the upper right-hand side.
When inputting the title, you will get suggestions of similar threads that you can check out prior to posting to avoid duplicates.
Supply pertinent information for more timely and effective answers
The more information you supply about your issue, the better equipped other community members will be to answer. If you're unsure on how to do this, you can copy and paste this template:
Explanation of the issue including what you were doing when the problem occurred, what you were trying to achieve, and any other information you may think is useful.
- Adobe product and version number
- Operating system and version number
- Error message(s) (if applicable)
- Computer hardware, such as CPU; GPU; the amount of RAM; etc.
- Screenshots of the problem (if applicable)
Utilize the Topic selection available with posting to help fellow users and experts find your post more easily.
Add screenshots, images, and attachments
As a best practice, please add images (jpeg, png, etc.) via the Insert Photos tool
Upload your image by clicking on Choose Files, select the formatting and the size, and select Done.
To add any documents, pdfs, and similar you can use the attachment tool situated at the bottom of the post/reply box.
3. After posting
Replies in order
Use the blue Reply button to reply to the original post.
If you want to comment under a particular reply, you can use the Reply button next to the relevant response instead.
If you decide to view the replies in linear view, this won't matter as all replies will show in chronological order.
Marking answers as correct
If you received a solution to your question/issue that resolved your problem/doubts, please mark it as correct. This will highlight the answer within the post and in the community and will help fellow community members if they experience the same issue as you, or have the same question.
Know that multiple answers can be marked as correct, so feel free to do so if you found more than one answer to be helpful.
That's it! Hope you found this guide helpful, and be sure to check out our additional resources below.
Other useful information
Hi Community, I'm creating this post to clarify what kind of questions should be posted on this board since there seems to be some confusion.
This space IS for:
- Adobe Support Community profile questions or issues
Feel free to post any Community profile questions, and check out our How to change your community username thread if you want to change your username.
- Questions regarding our Community Guidelines
- Reporting bugs from the Adobe Support Community
This space IS NOT for:
- Adobe product issues or questions
You have dedicated boards for most products in our Community Homepage. Simply scroll or filter through our multiple boards and select the product you're having issues with.
- Account, subscriptions, and payments
Post your question/problem on our Account, Payment & Plan board.
- Downloading and installing issues
Post your question/problem on our Download and Install board.
- AEM products
The AEM team monitors a separate community outside of this one. Any questions regarding their products, please post them on their Experience League Community.
- Adobe Audience Manager
That team also handles a separate community outside of this one. Here's their Experience League Community
- Sharing feedback regarding Adobe products
Some Adobe products use UserVoice to share feedback directly with Product Managers. Check out which products have this feature available here.
- Adobe Digital Learning Services
The Adobe Digital Learning Services team does not monitor this community. Please get in touch with them here.
Hope this clarifies it, as well as gives you new information in case you didn't know where to start 🙂