[Bug] Can't update displayed screen name

Adobe Community Professional ,
Oct 24, 2019 Oct 24, 2019

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As stated in this thread, making a change on the Adobe Account My Profile page to the screen name doesn't seem to be propagating. Customer Support apparently gave the same information I did, so I suspect there is a break in the communication between the Adobe account information and the new community boards. 

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Adobe Community Professional , Nov 07, 2019 Nov 07, 2019
I PM'd Melissa about the issue. She says that Adobe is aware of it and is working on a fix, but they have no ETA. Edited on 03/26/2020: This is still an issue, but there is now a workaround. If the change you make to your username is still not propagating to here, post a message in the thread below and an employee will fix it for you. https://community.adobe.com/t5/community-help/how-to-change-your-community-username/td-p/10962234

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Adobe Community Professional ,
Oct 24, 2019 Oct 24, 2019

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I also reported this problem yesterday.

https://community.adobe.com/t5/Community-Feedback/Forum-Bug-Cannot-change-forum-screen-name-from-acc...

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 24, 2019 Oct 24, 2019

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I had not seen that. Sorry about that!

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Adobe Community Professional ,
Nov 07, 2019 Nov 07, 2019

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I PM'd Melissa about the issue. She says that Adobe is aware of it and is working on a fix, but they have no ETA.

 

Edited on 03/26/2020: This is still an issue, but there is now a workaround. If the change you make to your username is still not propagating to here, post a message in the thread below and an employee will fix it for you.

 

https://community.adobe.com/t5/community-help/how-to-change-your-community-username/td-p/10962234

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Adobe Community Professional ,
Nov 07, 2019 Nov 07, 2019

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>> Adobe is aware of it and is working on a fix, but they have no ETA.

 

They must have a very long and ever-growing list of required fixes by now.

 

With updates being deployed in fortnightly batches - following a priority list set by Adobe which does not necessarily reflect what we see requested in these forums - some fixes may take months.

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Community Beginner ,
Jan 19, 2020 Jan 19, 2020

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Same issue. @adobe: please fix this!

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Explorer ,
Jan 21, 2020 Jan 21, 2020

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Same here. 😞

 

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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Same problem here.  The availability of my email led to 2 phishing attempts.  This is urgent.

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Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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Same problem, really frustrating Adobe doesn't take the time to even respond

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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Go to this post in Community Help. If you can't change your screenname on your Adobe profile, post to this thread and an employee will fix it for you:

 

https://community.adobe.com/t5/community-help/how-to-change-your-community-username/td-p/10962234

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Community Beginner ,
May 04, 2020 May 04, 2020

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I need my account name updated. For some reason my account name is displayed in all lower case. I just need a simple update to captialize the first letter of my first and last name. 

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Adobe Community Professional ,
May 04, 2020 May 04, 2020

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@nina, if you click on the link in the correct answer post, you can make your request there. I believe that post is monitored by Adobe staff.

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Community Beginner ,
May 05, 2020 May 05, 2020

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LATEST
Will do. Thank you!

Sent from Mail for Windows 10

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