I just purchased a new PC and I’m trying to install my CS5 on it. I already chatted with support and they pointed me here which is very strange due to my issue. I originally purchased a CS2 bundle pack which included Photoshop 6.0 with a CS2 upgrade several years ago. When CS5 was released, I purchased the upgrade version of that. I went in order of installing all of the same programs, but when I get to CS5 it asks for a serial key for one of 3 versions I do not own and never have. I had this same problem last year when I installed on a laptop and support was very easy to deal with and helped me with my problem in short amount of time. Can anyone please tell me what my options are? I was using this program almost every day, and for what I use it for, CC is way out of my price range and not worth it for what I need.
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To elaborate a little, you should tell them very clearly that you have a direct upgrade from CS2 to CS5.
It may make things easier if you have registered both with Adobe.
If you have, you should be able to find the registration keys under My Products, using your (then) Adobe ID here:
If I understand the problem, you are prompted for a serial number from a qualifying product. But the choices don't include CS2. Is that the gist of it?