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Cannot send private messages to some participants

Most Valuable Participant ,
Oct 27, 2011

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As the title says, I found today that I cannot sent PMs to some participants. One of them is Jacob Bugge, another is dave milbut; their names are not recognized even when copying and pasting from their profiles. I have tried a couple of other participants who have been recognized without problems.

Anyoner knows how to do it?

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Cannot send private messages to some participants

Most Valuable Participant ,
Oct 27, 2011

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As the title says, I found today that I cannot sent PMs to some participants. One of them is Jacob Bugge, another is dave milbut; their names are not recognized even when copying and pasting from their profiles. I have tried a couple of other participants who have been recognized without problems.

Anyoner knows how to do it?

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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I have experienced the same a while ago, as mentioned here (post #32):

http://forums.adobe.com/message/3993163#3993163

By the way, in that connexion where I wanted to forward a PM with additions to an earlier PM reply, I tried in vain to find a way to include the sender in the Adress Book.

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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Have you tried clicking first on their avatar, then on the Send private message link in their Profile page?

If you do that you need not enter anything else into the To: field.

-Noel

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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Not very practical if all one wants to do is to forward an existing PM, but it seems to work for new messages. At least my recent test wasn't rejected.

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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I know it might be a bit of a pain in the butt, Claudio, but if you want to forward a PM to someone you can't otherwise address, you could just copy/paste the content you're trying to send into a new PM that you've set up using the Send private message link as I described above.

-Noel

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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Noel Carboni wrote:

I know it might be a bit of a pain in the butt, Claudio, but if you want to forward a PM to someone you can't otherwise address, you could just copy/paste the content you're trying to send into a new PM that you've set up using the Send private message link as I described above.

-Noel

You don't seem to get the point. There is something wrong with this functionality, and I would like it to be corrected if this is possible. And normally I don't need to be told about such trivial workarounds, thank you.

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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Well, gee - sorry.  Just trying to be helpful, and inasmuch as you had promised to forward me some info (which is no longer wanted) via PM and hadn't yet, I thought that perhaps you hadn't thought about this particular combination of actions.

In my opinion you're being way too serious and sensitive.  Please lighten up!  We're all here to enjoy ourselves.

-Noel

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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And your name is also in the non-reachable list...

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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Interesting.  I can see a pop-up with my name in it if I just type Noel in the To: field...

NoelPM.jpg

-Noel

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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...Though interestingly you're nowhere to be seen in the same list...

ClaudioPM.jpg

-Noel

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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More interesting : my own name appears in the list after typing "cla", but yours doesn't even after entering your full screen name...

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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Claudio González wrote:

More interesting : my own name appears in the list after typing "cla", but yours doesn't even after entering your full screen name...

Great, so it appears we can easily send PMs to ourselves, but not to specific others to whom we'd really like to communicate.  Don't you just love it when they implement stuff that works like this?

-Noel

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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Noel, I noticed a problem that is preventing me from sending a PM to some -but by no means to all- participants in these forums. I haven't been able to find a pattern in the "forbidden names" list, but I am trying to collaborate in my humble way in solving the problem, because I don't "just love" things that don't work as they should, and I don't believe that just complaining will help.

And I apologize for misspelling your name in my previous message.

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Oct 27, 2011 0
LEGEND ,
Oct 27, 2011

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Claudio González wrote:


I don't believe that just complaining will help.

I think it's self-evident that I'm doing more than complaining here.

But hey, complaining sometimes makes one feel better too. 

-Noel

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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Claudio, I received a PM from both you and John; he is working on it.

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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Yes, JC also wrote to me. And if you received my last test PM, it means that Neil's workaround does work for new messages.

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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Here is another funny thing I noticed.

Here is an example of the list I get when I am writing someone's first name:

1.jpg

However, when I continue and start writing that person's second name, the list changes to something like this:

2.jpg

which is not what I would have expected.

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Oct 27, 2011 0
Adobe Employee ,
Oct 27, 2011

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It might have to do with how Jive handles spaces in user names. I don't remember of Jive natively does or doesn't support spaces. But we override that by bringing in names from Adobe IDs which do support spaces.

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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But John, Bill Hunt, Jochem van Dieten, Phillip Jones, George Johnson all have at least one space in their names, and they all appear in the lists when I type their names, even long before completing them... (just tested a few names from the lists of Top Participants).

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Oct 27, 2011 0
Most Valuable Participant ,
Oct 27, 2011

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I have just tried 18 names across a few forums.

I got 8 right, 2 of them are in my PM Address Book.

9 returned nothing usable, 2 of them are in my PM Address Book.

1 showed what seemed to be an outdated version with a middle name initial.

A less than convincing score.

And what Claudio just said.

As I mentioned in the other thread, after the latest forum change I have no clue how to get someone into the Adress Book and how to use the names there (having got them there before the forum change).

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Oct 27, 2011 0