Adobe double charged me for my software, then tells me, I need to call them back, I have been on hold for several hours trying to get a refund, not to mention it took me several days to get my software ordered correctly they kept entering my order wrong. Their customer service is completely incompetent.
Please repost here: http://forums.adobe.com/community/general/adobedotcom_feedback
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or do a chargeback on your credit card
Several times in the past I've had problems with companies double charging my credit card. I used to work for Visa as a consultant and learned that the credit card issuer is the best person to contact in this kind of situation. For example, if you call American Express directly and disput a charge, they will immediately credit your account and then do the work to contact the merchant (in your case Adobe) themselves. . Message edited by host to remove url.