Email notifications - oddities

Engaged ,
Apr 27, 2009

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This thread

http://forums.adobe.com/message/1921550

contains references to UNC paths. In the web forum, these get translated to

links with href=#, and when the post arrives as an email, all the message

contains is the '#' and not the '\ \server \ share' I would have expected to

see. Could someone please ask the powers that be to rectify this?

Noel

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Email notifications - oddities

Engaged ,
Apr 27, 2009

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This thread

http://forums.adobe.com/message/1921550

contains references to UNC paths. In the web forum, these get translated to

links with href=#, and when the post arrives as an email, all the message

contains is the '#' and not the '\ \server \ share' I would have expected to

see. Could someone please ask the powers that be to rectify this?

Noel

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Apr 27, 2009 0
Adobe Employee ,
Apr 27, 2009

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I'm not sure what you are looking for the links to do. In the webforum they appear as hyperlinks, but they are links to the discussion.

Is the problem with the forum convertingi the UNC paths to links to the discussion? Or is the problem with the email notification? I'm assuming that it is the second, but want to be clear before I report it.

Thanks!

John

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Apr 27, 2009 0
Engaged ,
Apr 27, 2009

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Thanks, John. Two things: I can't see why a UNC path should ever be converted

to a link in the forum, especially if all the link does is to scoot you back

to the top of the discussion. And, having been converted, when the post

arrives as an email, the interesting bit - now between a and /a tags - gets

dropped in favour of whatever href contains, which is just a bookmark '#'.

This makes the post itself almost unintelligible.

Noel

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Apr 27, 2009 0
Engaged ,
Apr 28, 2009

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Another one this morning: the email notification of

http://forums.adobe.com/message/1922776#1922776

reads

...In addition I have changed the network name from

  1. to # which means that the files are now offline...

Noel

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Apr 28, 2009 0
Engaged ,
Apr 28, 2009

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Bu**er! The blockquote above was supposed to read " ...changed the network name from # to # which means...". The first '#' got changed to

</p><ol start="1"><li type="ol"><p>...

Please can we have a sticky list of functions that convert characters in plain text email posts to HTML tags?

Noel

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Apr 28, 2009 0
Advisor ,
Apr 28, 2009

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Ildhund wrote:

Please can we have a sticky list of functions that convert characters in plain text email posts to HTML tags?

Echo (sort of😞

Please can we have a sticky list of functions that convert characters in plain text email posts to Jive Markup tags?

Please include the list of character strings that are not allowed (or that produce blank emails), such as 5 consecutive dashes, lines ending in wrote:, etc...

I do understand that much of that is still getting ironed out, so maybe the "Sticky" could wait until then, but it would be helpful.

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Apr 28, 2009 0
Engaged ,
Apr 29, 2009

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Please can we have a sticky list of functions that convert characters in

plain text email posts to Jive Markup tags?

Please include the list of character strings that are not allowed (or that

produce blank emails), such as 5 consecutive dashes, lines ending in wrote:,

etc...

Thanks for clarifying, Mark. And, while we're at it, could we also have a

run-down on how to interpret odd things in email notifications like the '#' in

my OP, something along the lines of 'If you see an unexplained '#' in a

notification, it might represent

(a) a UNC path that has been converted to a link

(b) ...

Until they stop doing it, that is.

Noel

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Apr 29, 2009 0
Adobe Employee ,
Apr 29, 2009

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This might be browser-specific, or another issue with IE.

I'm in Firefox right now and will try to create the links:

\\oldserver\pictures

\\newserver\pictures

John

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Apr 29, 2009 0
Apr 29, 2009

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Apr 29, 2009 0
Apr 29, 2009

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Adding another reply to test email.

John

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Apr 29, 2009 0
Engaged ,
Apr 29, 2009

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John:

This might be browser-specific, or another issue with IE.

I'm in Firefox right now and will try to create the links:


oldserver\pictures


newserver\pictures

Another thing - this post hasn't shown up in the 'forum comments - all

content' feed (in IE7), whereas your other two (from IE and email) did appear.

Can you explain that?

Noel

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Apr 29, 2009 0
Apr 29, 2009

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When you say 'hasn't shown up in the feed" are you referring to the email notifications? Or to RSS Feeds?

I'm not subscribed via RSS, but I have noticed that my messages posted by Adobe Admin have not come in yet via email. So I will add that to the support ticket where we're trying to figure this issue out.

But now that I do have an email to reply to, I'll try it here (via Outlook)...


oldserver\photos


newserver\photos

And I can see that they have turned to links in the email client before sending.

Thanks!

John

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Apr 29, 2009 0
Advocate ,
Apr 29, 2009

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Whereas in post #8 they show up as null links.

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Apr 29, 2009 0
Adobe Employee ,
Apr 29, 2009

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Not sure what you mean by "Null Links"

For me, the links in #8 refer to this thread. If I click on them I get taken to the top of the page. Sort of like it is trying to create an incomplete anchor link. I'm in FireFox 3.0.10 where I'm seeing that.

John

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Apr 29, 2009 0
Engaged ,
Apr 29, 2009

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Well, you've sure demonstrated a difference there. The FF post produced a link out of the UNC in the email, but not on the web. With IE you get a link on the web but just a '#' in the email. Either way, it's wrong - unless you can think of any scenario where a UNC in a forum post should be a clickable link. I can't.

Noel

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Apr 29, 2009 0
Advocate ,
Apr 29, 2009

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Sorry, that's what I meant. A trick, which probably shouldn't be so widely used, in order to attach a javascript action to a link is to make the link go to '#', which is what your links go to. In other posts those chunks of text do not appear as links at all.

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Apr 29, 2009 0
Advocate ,
Apr 29, 2009

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With IE you get a link on the web but just a '#' in the email.

That's what shows up in the forum in post #8 - IE6. An apparent link, but pointing to #

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Apr 29, 2009 0
Advocate ,
Apr 29, 2009

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Just to add to the confusion, I'm currently using Safari

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Apr 29, 2009 0
Adobe Employee ,
Apr 29, 2009

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No, there is no reason.

The Jive folks weren't able to reproduce this originally. That's why I came back here trying it with various browsers. Now I have more details to go back to them with.

Thanks!

John

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Apr 29, 2009 0
Participant ,
Apr 29, 2009

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Jumping over to Mac/Safari for one more test ...

\\oldserver\photos

\\newserver\photos

John

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Apr 29, 2009 0
Advocate ,
Apr 29, 2009

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Good to see you beavering away at getting things fixed. Now, don't work too hard - and are you wearing your vest (undershirt) ?

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Apr 29, 2009 0
Engaged ,
Apr 30, 2009

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John:

When you say 'hasn't shown up in the feed" are you referring to the email

notifications? Or to RSS Feeds?

It doesn't figure in the RSS feed. Looking a bit more closely, I see that of

the 20 replies to this thread (as of now), only eight show up in the feed

http://forums.adobe.com/community/feeds/allcontent?community=3384 when viewed

in IE7. It would take a bit of research to find out what the eight have in

common, or the missing 12. But it does mean that one can't use the feed as a

reliable way of following a discussion.

Now this has gone OT, we'd better start a new thread about it.

Noel

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Apr 30, 2009 0
Engaged ,
Apr 30, 2009

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John:

(via Outlook)...

oldserver\photos

newserver\photos

Another variant, this time missing the initial two backslashes in the email.

Noel

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Apr 30, 2009 0
Apr 30, 2009

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The issue does seem to be Microsoft related. In Outlook while typing the UNC names Outlook converted them to links in the message. But somewhere along the line the leading slashes were dropped.

I'm not quite sure that the two issues (UNC path names and lack of feeds/emails) are not related. It looks like the common item in my messages that didn't come through rss/email were the ones where I typed a path name in. I think those were all posted by the Adobe-Admin account. So I'll try another reply after this one from this account with the path names and see if that gets through.

John

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Apr 30, 2009 0
Adobe Employee ,
Apr 30, 2009

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\\pathname\folder

Let me know if this comes through in email or RSS

John

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Apr 30, 2009 0
Apr 30, 2009

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\\oldserver\photos

Let me know if this comes through in Email.

John

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Apr 30, 2009 0
Adobe Employee ,
Apr 30, 2009

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That kills that theory. I got that email notification within seconds, before I had time to send the other reply (which was already queued up in another browser).

And the email did NOT have a # in it. Here is what the email looked like:

uncemail.gif

The link is clickable, but gives an error that the path cannot be found (expected).

John

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Apr 30, 2009 0
Adobe Employee ,
Apr 30, 2009

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Could the text in the link have anything to do with it? I did use a different path this time. I'll try the old olderver/newserver ones again and see if that throughs off the email delivery...

\\oldserver\photos

\\newserver\photos

John

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Apr 30, 2009 0
Apr 30, 2009

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That came through email fine. Sending this reply via email

John

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Apr 30, 2009 0