Email notifications: SPF

Engaged ,
Aug 20, 2009 Aug 20, 2009

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Here's one for somebody to sort out: Gmail has started regarding email notifications from the forums as suspect. A header from a recent message:

Authentication-Results: mx.google.com; spf=hardfail (google.com: domain of forums@adobe.com does not designate 209.46.39.252 as permitted sender)

209.46.39.252 is mail.sgaur.hosted.jivesoftware.com, the server sending the messages. The SPF result used to be 'neutral'. I wonder how many notifications end up in posters' gmail spam filters because of that 'hardfail'. It can't be too difficult for Adobe to publish an appropriate record.

Noel

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Advocate ,
Aug 21, 2009 Aug 21, 2009

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Thanks for the report. The issue has been escalated.

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Advocate ,
Aug 21, 2009 Aug 21, 2009

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The SPF records have been updated. The TTL on Adobe's DNS is 1800 seconds so in half an hour email should no longer be tagged as spam.

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Engaged ,
Aug 21, 2009 Aug 21, 2009

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Yep. Messages up to 11:33 failed SPF, those after 11:36 pass.

Now why can't Adobe fix the other glitches so quickly?

Noel

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Advocate ,
Aug 21, 2009 Aug 21, 2009

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Because this is a configuration issue, not a programming issue.

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Mentor ,
Aug 21, 2009 Aug 21, 2009

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plus jochem was able to get fixed.

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