Error trying to Reply to message

Advocate ,
Jun 25, 2012 Jun 25, 2012

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I'm trying to reply to a message in the Acrobat-Javascript forum, but when I click on 'Reply', I get an error and the reply fields do not show up. They work in other messages on that forum. I rebooted my browser, but the same thing happens.

Is there anything I can do to get the reply fields to show up?

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Adobe Community Professional ,
Jun 25, 2012 Jun 25, 2012

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Please post a link to the message, so someone may test

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Advocate ,
Jun 25, 2012 Jun 25, 2012

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http://forums.adobe.com/thread/1028912

It's not just the 'Reply' button, if I try to click on 'New', 'Your Stuff', 'History', etc, on that page, I get the same error

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LEGEND ,
Jun 25, 2012 Jun 25, 2012

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Mark,

While I did not actually post, I got the Reply Editing Screen, in that thread, and everything looked just fine - on Chrome at 1:55PM PDT, June, 25.

Hunt

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Advocate ,
Jun 25, 2012 Jun 25, 2012

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Odd, I get nothing on that page, but every other page works, and I'm able to bring up the 'Reply' screen. This is in MS IE. Here are the error details

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Mon, 25 Jun 2012 21:10:17 UTC


Message: '_jive_base_url' is undefined
Line: 1546
Char: 23
Code: 0
URI: http://forums.adobe.com/4.5.6/resources/scripts/gen/220b1b06a29f901e1d24252ac800883e.js


Message: 'jive.rest' is null or not an object
Line: 1518
Char: 47
Code: 0
URI: http://forums.adobe.com/4.5.6/resources/scripts/gen/220b1b06a29f901e1d24252ac800883e.js


Message: 'jive.rest' is null or not an object
Line: 249
Char: 106
Code: 0
URI: http://forums.adobe.com/4.5.6/resources/scripts/gen/7c0413eb389484b69662e0a9278b8f41.js


Message: '_jive_auth_token' is undefined
Line: 1
Char: 3975
Code: 0
URI: http://forums.adobe.com/4.5.6/resources/scripts/gen/4729ce225bd18840e104efd3838f2bbd.js


Message: 'JiveAutoSave' is undefined
Line: 496
Char: 17
Code: 0
URI: http://forums.adobe.com/thread/1028912


Message: Object expected
Line: 1813
Char: 5
Code: 0
URI: http://forums.adobe.com/thread/1028912

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Adobe Community Professional ,
Jun 25, 2012 Jun 25, 2012

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Mark,

I believe this is one for (the other) John.

Let us hope he sees this soon.

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Advocate ,
Jun 25, 2012 Jun 25, 2012

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Okie. I was able to help the user solve his problem through private messages, and he was able to post the solution we came up with to that message.

Thanks.

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Adobe Employee ,
Jun 25, 2012 Jun 25, 2012

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I was able to post from Chrome. But in IE nothing happens when I click reply. I don't see any obvious reason. Sending it off to Jive for them to take a look at. As noted, other threads in the same forum seem OK.

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Adobe Community Professional ,
Jun 25, 2012 Jun 25, 2012

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I am on Win7 and IE9 and just posted a test reply at that link, with no problem

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Adobe Employee ,
Jun 26, 2012 Jun 26, 2012

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And it is working for me today with XP/IE8. Didn't work yesterday.

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Adobe Community Professional ,
Jun 26, 2012 Jun 26, 2012

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Jive giveth... Jive taketh away

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Advocate ,
Jun 26, 2012 Jun 26, 2012

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Still doesn't work for me on that one page; any other page I have tried, I can get the reply box.

I can get it to work on either of my Macs using Safari, so it isn't something being blocked at my company. I can't test my other PC because it is flaky connecting to the internet.

On a side note, I was trying to get my login info to use on the other computer, and the 'Return to Sign In' link after sending the email is incorrect. It links to:

https://www.adobe.comhttp//forums.adobe.com/adobe_login

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Adobe Employee ,
Jun 26, 2012 Jun 26, 2012

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Thanks, Mark. Can you give me the stps that led you to that url?

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Advocate ,
Jun 26, 2012 Jun 26, 2012

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I clicked on 'Login',

then I clicked on 'Did you forget your Adobe ID?'

After filling in my email and clicking 'Continue', the resulting page has a 'Return to sign-in' link.

That's the link which is not working.

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Adobe Employee ,
Jun 27, 2012 Jun 27, 2012

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LATEST

Got it. Reported it.

Thanks!

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