Error when I upload an image for avatar.

Participant ,
Oct 30, 2019 Oct 30, 2019

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I am trying to upload an image from my PC so to change my avatar and I am getting this message... "Sorry, unable to complete the action you requested". My file is PNG and I have try three difrent sizes till now. 312x312, 256x256 and 128x128. What am I doing wrong?

Thank you for your time!!!

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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My avatar is 96x96. Dunno if that's what is causing your issue, though.

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Participant ,
Oct 30, 2019 Oct 30, 2019

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I tried that too, nothing!!! What format do you use?

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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It's a PNG.

 

I dunno what to suggest. I think it needs to go to the forum support people, but I'm actually not certain how to contact them. 

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Community Beginner ,
Oct 31, 2019 Oct 31, 2019

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File size may be causing this.

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Participant ,
Nov 01, 2019 Nov 01, 2019

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And what is the corect size, dimensions and format??? I mean, I can't find it writen somewhere!!!

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LEGEND ,
Nov 01, 2019 Nov 01, 2019

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Quote:

 

And what is the corect size, dimensions and format??? I mean, I can't find it writen somewhere!!!

 

End Quote:

 

Good luck getting in contact and even if you do better luck getting an honest answer.

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