File Attachments Temporarily Disabled: Joke? Ha! Ha!

Enthusiast ,
May 14, 2010

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On Feb 22, 2010, File Attachments were disabled... with the caveat that it was temporary. That 'Temporarily' now seems to be a joke... at whose expense i wonder...

Because, today, many moons and even more suns later ( i refuse to count), it still remains disabled...

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File Attachments Temporarily Disabled: Joke? Ha! Ha!

Enthusiast ,
May 14, 2010

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On Feb 22, 2010, File Attachments were disabled... with the caveat that it was temporary. That 'Temporarily' now seems to be a joke... at whose expense i wonder...

Because, today, many moons and even more suns later ( i refuse to count), it still remains disabled...

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May 14, 2010 0
LEGEND ,
May 14, 2010

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May 14, 2010 1
Mentor ,
May 14, 2010

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I think they are trying to disable both so they don't have to put up with it. I wouldn't be surprised if they didn't kill  the camera button next. They have no interest in allowing help. For all we know  they want to shut the forums down so they want have to deal with the customers

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May 14, 2010 1
LEGEND ,
May 14, 2010

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PjonesCET wrote:

I think they are trying to disable both so they don't have to put up with it. I wouldn't be surprised if they didn't kill  the camera button next. They have no interest in allowing help. For all we know  they want to shut the forums down so they want have to deal with the customers

Wow, that's a pretty harsh statement. What company in their right mind would want customers to go away?

As a Community Help moderator as well as a pretty active forum participant, I really can't say with a straight face that Adobe has "no interest in allowing help". I think it's quite the opposite.

But you also have to balance that with the fact that the economy has slowed a lot and ALL companies are in a constant search of ways to cut costs. Perhaps forum upgrades or whatever have been placed on hold until things improve for all of us.

Cheers... Rick

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May 14, 2010 0
Engaged ,
May 14, 2010

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What planet are you living on? Adobe has done nothing but drive loyal customers away from this forum ever since they implemented this crap forum change. There used to be very knowledgeable people here, who left after adobe's basically said get lost, Knowing how great this place once was,and how much of a waste it is now, its pretty clear how much adobe really gives two hoots about its customers. and whats really amazing is, these people were helping fellow adobe customers in large numbers for free, and now you hear nothing but complaints about poor customer service. Thats a real shock.

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May 14, 2010 0
LEGEND ,
May 14, 2010

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Hi there

ANY software (and I do mean ANY) has its own shortcomings. I've yet to see one piece of software that is perfect. Just because you feel the forums in their existing format are crap doesn't mean they really are. The fact is, they work for a vast number of users. Many users receive excellent help minute after minute and month after month. I think that has to do more with the attitude of forum participants than with the software used, but I digress.

Indeed I'm aware that many folks were unhappy with the forums changeover to a format that is common across products. Adobe did what it felt it had to. I'm sure they were aware that not everyone would like it or be happy about it. The forums are modeled after the golden rule. That's to say "they that have the gold will rule". After all, Adobe is the one footing the bill for the forums. It's not like we all are expected to pay to use them. But there are costs that reach far beyond what we are able to see.

The only folks that I'm aware of that Adobe said "get lost" to, were some that were extremely vocal and abusive. The forums I participate in saw no such loss and I'm aware from others that they have seen similar results in their own.

I'm sure that when Adobe told the abusive folks to get lost it wasn't done as a knee jerk reaction. It was only done after repeated warnings and seeing that said folks weren't interested in changing their behavior. After observing some rather shocking posts myself, I can only say that it was probably beyond time for some of them to be invited to leave.

Cheers... Rick

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May 14, 2010 0
Mentor ,
May 14, 2010

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If they were so interested, the wouldn't keep puttingin Road blocks in the way. they would be fixing forum problems as they crop up not on some silly pre determined schedule.

they still haven't fixed threading for email notifications (number 1 for me)

They still haven't fixed the problem of typing breaking in mid sentence. that to work around you have to hit return 3-4 times hit back space key 3-4 times to stop.

And they haven't even acknowledged much less looked at the problem with people accounts being logged out without their input and then logging in with some strange name with strange Characters. JVD has but admits he doesn't know what's causing it. He has posted a work around. But anything posted while under that Strange name is lost to eternity.

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May 14, 2010 0
Most Valuable Participant ,
May 14, 2010

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These forums are affected by important bugs, not minor shortcomings; and several of them were reported in the trial version of the new software and are still well and alive.


You have told us perhaps too many times how everything was, is, and will continue being perfect in your little feud. A quick look at -for example- the Reader forum shows that there are places where things are not so perfect. The number of repeated basic questions that a tireless tiny group leaded by graffiti keeps on answering everyday because the FAQs were lost in the changeover and there seems to be no intention of replacing them, is really appalling, and I have not seen any high level discussion there for months. In my opinion, this is a change for the worse. But of course, you know better: I am just a mere user with no special qualifications, while you are a Community Professional, and a moderator.


As for the cost of maintaining these forums, my guess is that it is enormously lower than the cost of a decent client support service that, if we are to believe to the many complaints posted here and in the product forums, is worse than non existent.

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May 14, 2010 0
LEGEND ,
May 14, 2010

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Hi Claudio

I only have the status of Community Professional and Moderator helper because I've been a tireless forums supporter since long before Adobe entered my world. In other words, I'm basically a simple user same as you. I'm a total volunteer that freely shares my time and I do not receive a paycheck from Adobe. Only recognition for being helpful to others. The forums activity for Jive only paint a partial picture because I've been through about six different incarnations of assorted forums software. Some I liked and some I didn't. But it's what we have to work with.

So please do tell us of your vast experience supporting forums that support a hundred or so products, thousands of users and probably spanning numerous servers. Obviously you seem to feel that you know much better than the folks at Adobe how things should be run. Personally I do not envy the position of Adobe and the folks that are responsible for maintenance of our community. They probably have Adobe management on one side screaming that they need to cut costs while they have the user community on the other telling them how bad things are with the community and the forums.

I never claimed things were perfect. All I did was state the facts as I see them. And the facts are that (pay close attention to this because it seems lost for so many) in the areas where I particpate we didn't see the world ending as some would like to paint the picture. Nobody left in disgust because the house was painted a different color and the room arrangement was different. The forums have shortcomings for sure. I openly said that all software has bugs. I meant the forums were no exception to this because they are software. I'm not saying this holds true for all forums. Only the ones where I participate. I've seen similar reports from other forum moderators here.

As for FAQs, I myself have created FAQs for my own fora and can attest that the majority of users simply ignore them. So even if they exist, you STILL end up answering many basic questions day after day from new users. Such is the nature of forums support. The way you get used to it is by remembering that we all are new to things and need help. So we create FAQs and hope for the best.

Basically you are saying that the forums simply aren't worth visiting. So this begs the following question. I will note that everyone has their own reasons for doing so and by asking you this please note that I'm in no way suggesting you should consider leaving. I'm genuinely interested to know what it is that keeps folks such as yourself and Phillip visiting day after day if you honestly feel the forums have nothing left to offer.

Cheers... Rick

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May 14, 2010 0
LEGEND ,
May 14, 2010

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I think people have learned to live with the differences arising from the adoption of jive.


What is really annoying are the faults (which in some cases have crept in after the change-over).


And it is really ironic that Adobe – the big encourager of upgrading for its own products – is lagging so many versions behind in the jive.

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May 14, 2010 0
Most Valuable Participant ,
May 15, 2010

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My vast experience supporting these forums? None. Just frequently posting for years suggestions to improve them, when suggestions produced results or answers; unsuccessfully trying for years to have the forums in Spanish at least with all fixed text in correct Spanish; and cooperating in helping others when I was a more active and up to date user of some Adobe products. Nothing that can be compared with your titanic efforts.


We all know that no novice looking for help will look at the FAQs (or to already posted similar questions), but they were a good help for not having to write endlessly the same answers. And it is pitiful that such a vast amount of accumulated knowledge has been lost for ever.


Why do I still keep visiting the forums everyday, and even try to continue contributing in them? Hope. Hope that bugs that were reported a year ago will someday be corrected, that respect for users will be restored, that the strong group spirit we had in the product forums will be recovered. That those very many who have silently stopped coming by their own initiative will know of these changes and come back.


And we are discussing things not directly related with the opening message, so this thread may get locked any minute now.

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May 15, 2010 0
Mentor ,
May 15, 2010

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For me its the desire to help others and to strive to point out short commings of the Forums with the frevent hope Adobe, Jive, and the moderators care about it (a fruitless endevour).  In The Acrobat forum its down to Claudio, Mark Kaslow one or two others, and myself answering questions. While my answers may not be perefct at times I am constantly getting thanks you, and even followups on ocassion off list. So I must do something right once in a while.

In other words I give a .... (add your own words as you desire.)

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May 15, 2010 0
Mentor ,
May 15, 2010

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Yes

John Joslin wrote:

I think people have learned to live with the differences arising from the adoption of jive.


What is really annoying are the faults (which in some cases have crept in after the change-over).


And it is really ironic that Adobe – the big encourager of upgrading for its own products – is lagging so many versions behind in the jive.

yes we are at 2.5.16 and Jive is already up to version 4 if not newer.

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May 15, 2010 0
LEGEND ,
May 14, 2010

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There was an Adobe-Admin comment (maybe in that original thread?), that work was on-going. No schedule was mentioned, IIRC. While it would be nice to get it back, maybe patching the security is just taking longer than expected.

Maybe when I get back on-line in two weeks, I will see the little Attach File link. Here's hoping!

Hunt

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May 14, 2010 0
LEGEND ,
May 16, 2010

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Well, it appears that as of Sunday, May 16, 2010 (5:00PM PDT), Attach Files is back!

Will it stay? Is this a temporary anomaly? Who knows?

Hunt

[Edit] This was in the Premiere Hardware forum, so things might differ by forum.

Message was edited by: Bill Hunt - Added [Edit]

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May 16, 2010 0
Mentor ,
May 16, 2010

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Where? I don't see it!

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May 16, 2010 0
Mentor ,
May 16, 2010

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They are just teasing us.


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May 16, 2010 0
LEGEND ,
May 17, 2010

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Phillip,

It seems that you are correct. Just checked this AM (May 17, 2010), and even in the PrPro forum, where I saw it yesterday, it's not there any more.

Just a teaser, but might indicate that work IS being done - or maybe not.

If I do see it again, I will report its presence and forum location.

Maybe Adobe saw my post, and realized that it had slipped back in... ?

Hunt

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May 17, 2010 0
Mentor ,
May 17, 2010

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Maybe they just brought it back so wen can't say i

t wasn't brought back even if for a few seconds.

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May 17, 2010 0
LEGEND ,
May 17, 2010

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Phillip,

I am beginning to suspect that it is somehow your fault!

I swear that it was there for much of the day. Unfortunately, I did not try it, as I had no non-JPEG file to Attach. Now, I wish I had tried with a simple TXT file, just to be sure. My first reaction was "whew, been gone too long. Glad that it's finally back." Obviously, I was premature with my happiness, but that happens too often to me.

Maybe one day soon?

Luck to us all,

Hunt

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May 17, 2010 0
Mentor ,
May 17, 2010

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Don't pack it off on me. I wasn't the designer of the web forum Or the one that bought this piece of junk. I would have looked for something else.

I believe they are doing it to get pleasure out torturing us.

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May 17, 2010 0
LEGEND ,
May 17, 2010

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I believe they are doing it to get pleasure out torturing us.

You could be correct. Actually, there are probably many at Adobe, who need a good laugh, now that CS5 has been rolled out. We are but the butt of that joke... ?

Somehow, I still think that you had something to do with it. They were visible to me for a bit, and then you replied, and they seem to have disappeared. Have you seen any Adobe black helicopters over your Mid-Atlantic abode?

Still, good luck to us all, and a rapid return of the Attach Files function!

Hunt

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May 17, 2010 0
Mentor ,
May 17, 2010

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I wish I had that much power. If did I would wave m

y magic wand and suddenly we would be using a different forum system and u

pdate would be avaiable as soon as they are tested instead of on some silly sc

hedule. The database to names would be replaced and all

bugs removed so cluadion and other wouldn't have to worry about the

irnames changing from day to day. There would be no automatic signout of

some people in the middle of post.

But alas  I am but a human and have no such power.

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May 17, 2010 0
Most Valuable Participant ,
May 17, 2010

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PjonesCET wrote:

...

But alas  I am but a human and have no such power.

After so many months, I have my serious doubts that anyone has them.

BTW, if your screen name is Phillip Jones, how come that, when I quote you, you are shown as PjonesCET?

Message was edited by: Claudio González; additional question

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May 17, 2010 0
Mentor ,
May 18, 2010

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I have no idea. why it that way I have setup to show my screen name as my Real name maybe I  need to set something else in preferences.

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Phillip,

When quoted, I still appear as the_wine_snob, a screen name that appeared from the distant past with the Jive fora, and then disappeared with the last big update. Stuff happens. So long as most things work for me, I try to live with the rest.

You are not alone,

Hunt

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May 18, 2010 0
LEGEND ,
May 17, 2010

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Could it be because for majority of questions, there is absolutely no need to attach any files?  Microsoft Forums (or their now defunct Usenet Newsgroups) never allow any attachments and it is there where attachments can help in forming a question and answer because of the nature of its products.

hth

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May 17, 2010 0
LEGEND ,
May 18, 2010

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In several of the product fora, the attachment of long text files for say Process Explorer, or another utility, is very important. We use those to help diagnose users' issues, with their computers and their programs.

Now, I use the attachment of screen-caps (camera icon) much more often, but posters with issues will benefit from the ability to attach non-image files. In many fora, it would probably go mostly unused. In the Premiere fora, it is very useful.

Just an observation,

Hunt

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May 18, 2010 0
Advocate ,
May 19, 2010

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the_wine_snob wrote:

In several of the product fora, the attachment of long text files for say Process Explorer, or another utility, is very important.

In a forum, an attachment is a link to an external file. Just because Adobe doesn't offer to host that external file for you on the forums doesn't mean you can't add links to external files to your message. Just upload them somewhere. For instance, any forum user automatically has an account at acrobat.com where you can host and share file.

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May 19, 2010 0
LEGEND ,
May 19, 2010

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In a forum, an attachment is a link to an external file. Just because Adobe doesn't offer to host that external file for you on the forums doesn't mean you can't add links to external files to your message. Just upload them somewhere. For instance, any forum user automatically has an account at acrobat.com where you can host and share file.

Well, then why are we continually told »File Attachments Temporarily Disabled« and not just made aware of the abandonment of the feature, if that should be the intention?

As for Dave’s question:

Could it be because for majority of questions, there is absolutely no need to attach any files

In the Photoshop (MacIntosh) Forum a layered File would in my opinion often be able to replace lengthy texts and/or multiple screenshots.

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May 19, 2010 0
Mentor ,
May 19, 2010

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Yes that's true  as I proved in another post. I have my own website. But I have a limit (based on what I paid service for , from LunarPages) as to amount of content I can put my website total. And amount of uploads in a Month. I can't afford the luxury of every time I need to point out something that words can't do justice to, uploading to my website and then removing it to keep my space usage down.

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May 19, 2010 0
Advocate ,
May 19, 2010

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c.pfaffenbichler wrote on 5/19/2010 2:28 PM:

Well, then why are we continually told »http://forums.adobe.com/index.jspa#« and not just made aware of the abandonment of the feature, if that should be the intention?

Adobe works in mysterious ways.

My personal opinion is that it is impossible to protect any HTTP based

system which for its security depends on the same origin principle,

while simultaneously hosting user generated content files and allowing

arbitrary user agents. There are just to many vectors to make such a

system host content with cross site scripting (HTML, PDFs, SWFs etc.)

and there is no limitation on client side execution that is foolproof

across browsers. For more reading on the subject see

http://en.wikipedia.org/wiki/Cross-site_scripting#Persistent

Maybe by the time IE no longer uses content-type sniffing this sort of

hosting can safely be enabled, but for now I hope Adobe spends their

efforts elsewhere.

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May 19, 2010 0
LEGEND ,
May 19, 2010

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PjonesCET wrote:


I can't afford the luxury of every time I need to point out something that words can't do justice to, uploading to my website and then removing it to keep my space usage down.

There is so much free hosting available these days you have no need to use your own web site.

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May 19, 2010 0
Mentor ,
May 19, 2010

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I find each time I've used one of those "Free" hosting sites the level of my Spam increases.  and most generate advertisment (reason they are free)  you have sit through before you can upload anything

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May 19, 2010 0
LEGEND ,
May 19, 2010

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TechSmith's Jing doesn't do that. Just sayin...

Cheers... Rick

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May 19, 2010 0
Mentor ,
May 19, 2010

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I installed jing at one time and for some reason reason I removed it.

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May 19, 2010 0
LEGEND ,
May 19, 2010

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Phillip,

Not only is the user's level of spam likely to increase, but for many of the people, who access the files, their level of spam is likely to increase, not to mention the ads, that one must navigate, just to view the file.

Perfect world - we will all have dedicated servers, and can upload our various, non-image files, so that others can view them. Now, if the poor casual user needs to upload those files, well they are on their own. Maybe they can just upload those to India, or wherever, and hope for the best.

I mean, after all, we are just trying to fill in the hole that the lack of Adobe T/S has created. If we cannot get the info to do so, then so be it. Let them call Adobe T/S and be told "uninstall - reinstall," until the cows come home.

Whatever,

Hunt

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May 19, 2010 0
LEGEND ,
May 19, 2010

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Rick,

You got me here. I know TechSmith as the producers of Camtasia, and their CODEC's, but cannot fathom how that would apply. OTOH, I have not heard of Jing, so there must be more to TechSmith, than I know.

As for posting non-image files, I can do that from my FTP site, but do not feel obligated to open that up to the poor posters, with issues with Adobe products, who could be helped, if only we could see the diagnostic files. At some point, we helpful users must draw a line on how far we'll go to help other users, when Adobe T/S is of zero use.

Sorry to be so negative, but I am tiring of doing the T/S work, with little to no support.

Hunt

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May 19, 2010 0
Mentor ,
May 20, 2010

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I retried Jing and rembered why I uninstalled it. It had that That sun icon that couln not be moved and would hide items that you need to use on ocassion.

However, I figured out where the preferences are kept up a hot key combo, and set it to show in the menu bar. This would be an acceptable replacement.Until the Fix the server.

Image

IMAGE2

Images3

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May 20, 2010 0
LEGEND ,
May 20, 2010

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Hi Phillip

At first I thought I just had to live with the little sun icon where it placed it to start with. But you can click and drag it to other locations.

Cheers... Rick

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May 20, 2010 0
Mentor ,
May 20, 2010

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Yes I have adjusted the little sun Icon as well. and Since it's not that expensive for the pro version $15.00 a year I've upgraded to Pro which allows for capturing video in H.264 and uploading to YouTube among other things Plus I believe it removes the advertising I am going to try something here and see if I am correct:

Test

Yes I was correct no advertising.

Message was edited by: Phillip Jones Misspelled words

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May 20, 2010 0
Mentor ,
May 18, 2010

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It may be true for this forum. But it doesn't work In Acrobat Pro Forum in which I answer Questions and ther is a Definite need for it there. And Even here it quite usual to explain some that would take a thousand words otherwise.

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Hi Dave

I too agree with Hunt and Phillip. In many cases questions are easily answered by being able to see a screen capture of what is happening.

However, having said that, I have to admit that as for the Attachment feature, I cannot say I would miss it all that much. I always found it frustrating that folks would ignore the capability of inserting the screen capture via the camera icon and they would always attach images. While it's a trivial thing, by using Attach instead of Insert, you are asking the reader to click a link to view an image that may be perfectly viewable right on the page.

So if a picture is worth a thousand words, a video has to be worth a kabillion pictures! I'm finding more and more uses for recording brief videos explaining how to overcome issues by using the free Jing product or Screenr.

http://www.jingproject.com

http://screenr.com

Cheers... Rick

Helpful and Handy Links

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May 18, 2010 0
Mentor ,
May 18, 2010

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Okay i'll give you a test which of these can your read: will show the disadvantages of the Camera Icon. I could agree with the Camera Icon except if the size is not a certain size  its made to be that size:

how good can you read this:

Acrobatpicture001.png

Now click on this link and try to read: http://www.phillipmjones.net/Acrobatpicture001.png

The advantage of the attachment is when click it expands to full size.

They could keep the file limt and remove the size limit for Camera and I could do  without attachments.

Now be honest and truthful. Oh, by the way the code to make attachments expand and contact its still there as you will see when you click the link. They just shut down the server used for attachments. Makes you belive the server used for hosting the attachments blew up and they don't have money to fix it.

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Hi Phillip

Well, if you just look at the image on the page, sure it's a bit unclear because it's scaled down. But when I click it, it expands to the size I see with the Attachment link. And that size appears identical to what I get when I click the image itself. My browser is Firefox, so maybe that has something to do with it?

Cheers... Rick

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May 18, 2010 0
Mentor ,
May 18, 2010

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This is something just added. last we I could click till the cows come home and nothing happened I use SeaMonkey 2.0.4 which has the latest  html (Gecko Engine) that FireFox has.

if they added this ability to expand the attachment is no necssary. But it need to explained this function has bee added.

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Hi Phillip

Am I correct in understanding you to believe the ability to click the image is something new? If so, I respectfully disagree. From day one of the new Jive forums I've noticed the capability.

However, I'm thinking that maybe it only happens if the image has been scaled to fit the page?

Cheers... Rick

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Rick,

I do agree that the image insert is usually the better method, and the capability that I use most often. Somewhere, I have a tips article on using the camera icon for images, and NOT the old, now MIA, Attach Files, and just for the reasons that you suggest.

I seldom require the Attach Files, but many users do. What happens is they will Copy/Paste 1000 lines of the diagnosis file into the reply. That works, but it's much easier to read a TXT file in a wordprocessor, and maybe get a good printout to study in depth, perhaps at the console of another computer, to compare notes, or to test.

I can imagine some of the nefarious "stuff" that people tried to upload via Attach Files, and realize Adobe's quandary at plugging holes. The vast majority of the subscribers are honorable folk with no ill-intent, but then there are those others. I just hope that Adobe can plug the holes, and return Attach Files.

On the PrePro forum, many of us ask the users to just attach the files in e-mails, or PM's to a couple of us. Unfortunately, the pair of eyes, that might have the fix, could well not be in that distribution list - that is the problem. We're getting by, and everyone is wrapped up with CS5 right now, so this is as good a time, as any, to have it down. When people start having issues, especially computer setup related issues, that will change. By then - maybe it'll be back?

What does puzzle the heck out of me is that it appeared for much of a day, in the fora that I frequent. False alarm, but it WAS there. Wish I had tried it, but had no text files to upload.

Hunt

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Actually Phillip, both were readable to me, and I did not have my reading glasses on either.

Where I see the biggest use is with those thousand line diagnosis files, and similar. Those cannot be converted into a JPEG, or PNG and have ANY readability.

While your examples might not have pointed up the issue for me, I do agree 100% with you on the need in many instances, and in some fora.

I'll just try to be patient and get by,

Hunt

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Don't know about them SeaMonkeys, or that little fella' from Geiko Insurance, but in IE 7 and now Chrome, I've been able to expand embedded JPEG's and PNG's, from the earliest days.

I can only assume that that capability was browser-dependent.

Now, do you feed the SeaMonkeys to the Gecko???

Only problem that I have with the camera icon's embedded images is when the poster does a Save_As with a PS JPEG setting of 1, and even if I Save and Open in PS, I cannot read a danged character. I understand wanting to keep file sizes down, but consideration for readability MUST be taken into consideration. I recommend a PS setting of about an 8 - 9, but to Crop to the "subject" of the screen-cap, rather than sticking the whole Desktop up. We usually do not care about one's icons and the like - just the dialog box, or whatever.

Good luck to us all,

Hunt

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May 18, 2010 0
Mentor ,
May 18, 2010

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Captiv8r wrote:

Hi Phillip

Am I correct in understanding you to believe the ability to click the image is something new? If so, I respectfully disagree. From day one of the new Jive forums I've noticed the capability.

However, I'm thinking that maybe it only happens if the image has been scaled to fit the page?

Cheers... Rick

I've tried in the past and until I tried with mine I posted in this thread, this is the first time I have ever gotten it to work. I've tried clicking on them and nothing.

SeaMonkey  was Mozilla, was Netscape Communicator, was Netscape Navigator has actually been around long than IE. Javascript was actually stated a Mozilla/Netscape. So Mozilla (gecko based have always been up on Javascript) Chrome has come out with a new version and FF in next major version will have similar Javascript Handling as Chrome. IE is Just catching up to W3C standards with IE8.

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May 18, 2010 0
Mentor ,
May 18, 2010

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I don't  make a screen shot of the entire desktop . Usually it an entire preference wido a section of something.

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May 18, 2010 0
LEGEND ,
May 18, 2010

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Phillip,

I would never anticipate that you would do a full screen-cap. My reference was to some of the folk in other fora, especially new posters in the PrElements forum. I even did a tips article to help them understand how and why we request screen-caps, and how best help us help them.

Don't forget to feed the SeaMonkeys...

Hunt

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May 18, 2010 0
LEGEND ,
May 20, 2010

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Well, it seems that at least in the Premiere Pro forum, now the camera icon is not functioning either.

Timeline_Out-Point.jpg

This image will not upload there. The Upload button is grayed out.

Not sure what is happening, but it does make helping users a tad difficult.

Hunt

[Edit] Well, maybe I complained too soon. On the 9th try, things did work, although it took a very long time to even get the Attach Image dialog screen. Glad I have time to just sit and wait, and keep on trying.

Message was edited by: Bill Hunt - Added [Edit]

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May 20, 2010 0
Mentor ,
May 20, 2010

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You bragged too much on the camera button. When they found out you can  actually expand  items like on attachment they probably decided to remove it

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May 20, 2010 0
LEGEND ,
May 20, 2010

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Phillip,

I was thinking of our prior discussions, when things went south. Not sure if it was just OE on my part, if the servers were hiccuping, or if there was some other issue. Could be any of those, or maybe something else entirely.

In my advanced old age, I have learned to not brag on ANYTHING, as I will soon have to eat all my words. Fate has a hate-on for me, and I have learned this through experience.

Still, cannot understand what was wrong with the camera icon for a bit there. If it was OE, I hope that I do not commit that again.

Like my wife's ex-COO was fond of saying, "no good deed goes unpunished." In my case, I was just trying to help a PrPro user, by showing them where their issue might lie. Maybe it was Adobe's India T/S staff, who messed up things, as they wanted to field the call, and put the user on hold for a month... At least the sitar hold-music is soothing.

Hunt

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May 20, 2010 0