If you're referring to an Adobe application you should say so, and include other information, such as the Platform you're working on, system specs, what you've tried to do to figure out your problem. Providing too much information is better than not providing enough.
Also, you may want to post in the forum dedicated to that application. Return to the link closer to the top of the page that says "Adobe Forums" and look for the forum that focuses on the application you're referring to.
This forum is specifically dedicated to commentary and questions about how these forums themselves work. Questions about applications ARE NOT answered here.