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Flash Catalyst - Fails To Open On Icon Click

Guest
Sep 20, 2010 Sep 20, 2010

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Hi,

I've got CS5 Master collection installed and most of the programs work fine but when I try to Launch Flash Catalyst and Flash Builder 4 I click the icon and nothing happens.

I've checked the windows event log:-

Log Name:      Application

Source:        Application Error

Date:          20/09/2010 22:21:47

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      LAPTOP1

Description:

Faulting application name: Adobe Flash Catalyst.exe, version: 0.0.0.0, time stamp: 0x4824a925

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x027f9e54

Faulting process id: 0xf64

Faulting application start time: 0x01cb5909cf9fb5ff

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Flash Catalyst CS5\Adobe Flash Catalyst.exe

Faulting module path: unknown

Report Id: 12e53d45-c4fd-11df-91d8-00269edc94c8

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2010-09-20T21:21:47.000000000Z" />

    <EventRecordID>6040</EventRecordID>

    <Channel>Application</Channel>

    <Computer>LAPTOP1</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Flash Catalyst.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>4824a925</Data>

    <Data>unknown</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>c0000005</Data>

    <Data>027f9e54</Data>

    <Data>f64</Data>

    <Data>01cb5909cf9fb5ff</Data>

    <Data>C:\Program Files (x86)\Adobe\Adobe Flash Catalyst CS5\Adobe Flash Catalyst.exe</Data>

    <Data>unknown</Data>

    <Data>12e53d45-c4fd-11df-91d8-00269edc94c8</Data>

  </EventData>

</Event>

Can anybody advise.

Brand new laptop - Windows 7 64-bit - 2GB RAM - celeron 2.2 Ghz

Thanks

Pete

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Community Expert ,
Sep 20, 2010 Sep 20, 2010

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Guest
Sep 21, 2010 Sep 21, 2010

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Thank you - thread has been moved to proper forum area:-

Found here http://forums.adobe.com/thread/725395

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