Forum Account Identity Unattainable

Explorer ,
Nov 18, 2013

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For years I didn't use an email address to access my Adobe community Forum identity, only a name and password. I answered many forum questions and had a strong alliance with the community in many Adobe. Lots of credits attached to my identity for solving other peoples issues. But now Adobe has some how lost my ability to log on as this user, could have a lot to do with the recent accounts compromise Adobe encountered. They now have me with only the ability to log in under a user account from many years ago which I never used in the forum—the one I'm currently posting under. I have called Adobe three times and spent at least 3 hours trying to get the customer service persons to understand that they have BORKED my account identity and I currently have no access to my desired forum identity. The first thing they always ask is "what product" I'm calling about? Then I have to explain to someone that has less then adequate customer service skills for the issue I'm having, and since the issue doesn't fit into one of the Happy Meal buttons in their customer service prompt they struggle to fathom the issue. I know the account still exist because I can send email to the account user (me) through the forum, I just can no longer log onto this account. Anyone else have this issue or found any way to get Adobe to respond or fix this. I'm sure from there current lack of response they must have some language in there terms of use allowing them to simply ignore my issue.

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Forum Account Identity Unattainable

Explorer ,
Nov 18, 2013

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For years I didn't use an email address to access my Adobe community Forum identity, only a name and password. I answered many forum questions and had a strong alliance with the community in many Adobe. Lots of credits attached to my identity for solving other peoples issues. But now Adobe has some how lost my ability to log on as this user, could have a lot to do with the recent accounts compromise Adobe encountered. They now have me with only the ability to log in under a user account from many years ago which I never used in the forum—the one I'm currently posting under. I have called Adobe three times and spent at least 3 hours trying to get the customer service persons to understand that they have BORKED my account identity and I currently have no access to my desired forum identity. The first thing they always ask is "what product" I'm calling about? Then I have to explain to someone that has less then adequate customer service skills for the issue I'm having, and since the issue doesn't fit into one of the Happy Meal buttons in their customer service prompt they struggle to fathom the issue. I know the account still exist because I can send email to the account user (me) through the forum, I just can no longer log onto this account. Anyone else have this issue or found any way to get Adobe to respond or fix this. I'm sure from there current lack of response they must have some language in there terms of use allowing them to simply ignore my issue.

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Nov 18, 2013 0
Most Valuable Participant ,
Nov 18, 2013

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A private message (on the right side near the top) to http://forums.adobe.com/people/adobe-admin may help

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Nov 18, 2013 1
Adobe Employee ,
Nov 18, 2013

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I don't have access to the account at Adobe.com, but I have forwarded this to Customer Service folks who should be able to help.

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Nov 18, 2013 0
Most Valuable Participant ,
Nov 18, 2013

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Thanks... I had no idea where else to send the OP, especially after the comment about calling 3 times

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Nov 18, 2013 0
Explorer ,
Nov 18, 2013

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Now I'm up to 5 calls or interactions with Adobe. The last two were with Chat. Still no resolve. The Screen Name that I can't get logged on as is PrepressPro1.

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Nov 18, 2013 0
Most Valuable Participant ,
Nov 18, 2013

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I feared you had flown, PrepressPro.

Similar issues have been resolved. I am sure it must be possible here, too, based on the (right) screen name.

What say you, John?

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Nov 18, 2013 0
Adobe Employee ,
Nov 18, 2013

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Yes, I've sent your forum info along. You have two accounts with the same email address. They need to de-activate the Windsor account so when you try to sign into forums the forum can find the Prepress account. They may need to change the Adobe ID on that to be an email address. I've asked them to reach out to you directly.

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Nov 18, 2013 0
Advisor ,
Nov 25, 2013

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Hey look at this, I'm back, and my feathers are hardly ruffled. Thank you for your help in this matter Jacob.

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Nov 25, 2013 0
Most Valuable Participant ,
Nov 25, 2013

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A great pleasure, PrepressPro.

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Nov 25, 2013 0