I don't have access to the account at Adobe.com, but I have forwarded this to Customer Service folks who should be able to help.
Thanks... I had no idea where else to send the OP, especially after the comment about calling 3 times
Now I'm up to 5 calls or interactions with Adobe. The last two were with Chat. Still no resolve. The Screen Name that I can't get logged on as is PrepressPro1.
I feared you had flown, PrepressPro.
Similar issues have been resolved. I am sure it must be possible here, too, based on the (right) screen name.
What say you, John?
Hey look at this, I'm back, and my feathers are hardly ruffled. Thank you for your help in this matter Jacob.
A great pleasure, PrepressPro.
Yes, I've sent your forum info along. You have two accounts with the same email address. They need to de-activate the Windsor account so when you try to sign into forums the forum can find the Prepress account. They may need to change the Adobe ID on that to be an email address. I've asked them to reach out to you directly.