Forum fails to deliver email notifications

Engaged ,
Aug 13, 2012

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I am no longer receiving email notifications from the Photoshop Forum, even though my settings are unchanged. Why not? How am I supposed to know when someone responds to my post?

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Forum fails to deliver email notifications

Engaged ,
Aug 13, 2012

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I am no longer receiving email notifications from the Photoshop Forum, even though my settings are unchanged. Why not? How am I supposed to know when someone responds to my post?

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Aug 13, 2012 0
Engaged ,
Sep 03, 2012

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I am still not getting any email notifications from the forum.

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Sep 03, 2012 0
LEGEND ,
Sep 03, 2012

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Gary,

This is the opposite of what we usually see, where a subscriber is getting e-mail notifications, that they do not want, and do not understand why they are getting them.

However, what you describe is not unheard of. One MOD recently reported similar to what you describe.

As a test, in your Profile, turn OFF all e-mail notification, and then exit from the browser. Open your browser, go to your Profile, and recheck the e-mail notifications, that you want. Test.

Good luck, and maybe John C. (Adobe-Admin) will have some other tips for you.

Hunt

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Sep 03, 2012 1
Engaged ,
Sep 04, 2012

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I am not sure how this works. Do you mean to delete the entire list of posts I am following? There are a lot of them. Isn't there a global setting? I *always* want to be notified of further posts to a thread I have posted in. It used to be that way. Adobe has changed this forum too many times, and not for the better.

Update: Just a thought: If there is no global setting, then I may simply not have noticed the new procedure, and I have probably been failing to select email notifications for newer threads.

Message was edited by: Gary Politzer

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Sep 04, 2012 0
LEGEND ,
Sep 03, 2012

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Is it possible they have been classified as spam and sent there, or to trash, rather than to inbox?

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Sep 03, 2012 0
Engaged ,
Sep 04, 2012

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Not possible. I monitor my Junk Mail box constantly.

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Sep 04, 2012 0
Adobe Employee ,
Sep 04, 2012

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You are up to 91 subscriptions. I'm not getting reports from others about this. I got notified of this thread via my email subscription. Could your ISP be blocking the mail before it even gets to your in box?

I'll ask Jive's hosting folks to see if there is anything they can deduce from the logs.

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Sep 04, 2012 0
Engaged ,
Sep 04, 2012

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adobe-admin wrote:

You are up to 91 subscriptions. I'm not getting reports from others about this.

Thanks, I just got rid of a bunch of old subscriptions. As far as being the only one seeing an issue, that happens to me a lot. Apple is lucky I know how to troubleshoot & fix my Macs, because I've had more than my share of Mac issues. This is a clean install of Mountain Lion and PSCS5.

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Sep 04, 2012 0
Adobe Employee ,
Sep 04, 2012

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I don’t think it is anything you are doing or anything on your system. It would be something happening to the email messages at the Jive mail server or at your ISP, out of your control. I’ve asked Jive to look into it.

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Sep 04, 2012 0
Engaged ,
Sep 04, 2012

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OK. That's good to know, thanks.

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Sep 04, 2012 0
Adobe Employee ,
Sep 04, 2012

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The mail server logs for the forums say that all of your notification messages are leaving the server here OK.

They did point out that me.com is being phased out and replaced by icloud. No idea, though, if that could be part of the problem with receiving email from the forums: http://www.redmondpie.com/icloudcom-email-addresses-to-finally-replace-mecom-in-ios-6-beta-3/

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Sep 04, 2012 0
Engaged ,
Sep 04, 2012

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I am already on iCloud. Legacy me.com and mac.com addresses continue to function. Interesting to know that the emails are getting sent. That seems to point to ISP, but I get spam every day.

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Sep 04, 2012 0
Adobe Employee ,
Sep 04, 2012

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It is possible that your ISP has blacklisted the emails so they never get to you. I’d check with them to see what might be happening.

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Sep 04, 2012 0
Engaged ,
Sep 07, 2012

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Today, I finally got a Photoshop forum notifcation email, but it is from a post I never subscribed to. Sheesh.

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Sep 07, 2012 0
Adobe Employee ,
Sep 07, 2012

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You are subscribed to one complete forum. Unfortunately, the system doesn’t tell me which on.

Which Photoshop Forum did it come from? If you go to the message in the notification (View the full discussion link in the email) does the link in the Actions panel for that thread say “receive email notifications” or “stop email notifications?” If it says, “receive” click on the forum name in the breadcrumb to get to the forum page and see what the link says there.

Thanks!

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Sep 07, 2012 0
Engaged ,
Sep 07, 2012

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The link says "Receive Email Notifications." The Forum is Photoshop General Discussion. Interestingly, the notifications link on the main forum page says "Stop Email Notifications." Does this mean I am subscribed to the entire forum? I never intended any such nonsense.

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Sep 07, 2012 0
Mentor ,
Oct 14, 2012

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Hi Terri,

I'm having the same problem. I've subscribed to the Photoshop for Beginners forum, but aren't getting any emails.

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Oct 14, 2012 0
Adobe Employee ,
Oct 15, 2012

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Gary, yes, Stop Notifications means that at some point you clicked on the Receive Notifications link. Clicking it again will turn them off.

Hi Sandee.

You are subscribed to 3 forums. Are you getting any notifications from the other two?

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Oct 15, 2012 0
Mentor ,
Oct 18, 2012

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I have spoken to two Adobe people who have told me that the forums are indeed sending me emails, but I'm not getting them.

They say this is probably a problem with me ISP. This confuses me. It doesn't make sense to me that I would get email from other parts of adobe.com such as apartners@adobe.com or prforums@adobe.com, but not forums_noreply@adobe.com.

Also, if it is my ISP, shouldn't I still see those emails on my mac.com webmail service? The email is sent directly to mac and then my Mail client fetches the emails.

Also, if it's my ISP, wouldn't I be able to see the emails on my smartphone. It doesn't use my ISP at all.

If anyone has insight as to what organization I should try to contact (Apple and Time/Warner are both megaliths that I'd rather not tilt at without reason), could you let me know?

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Oct 18, 2012 0
Mentor ,
Oct 21, 2012

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I created a new Adobe ID for my gmail account. I got two messages and then nothing since.

I didn't think the internet worked this way. How can my ISP, Time/Warner, block mail that goes to Google's servers?

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Oct 21, 2012 0
Engaged ,
Oct 17, 2013

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I click notiications on for everything in my list. Nothing. I click notifications off. Nothing. I get no email from my forum stuff, ever, and never have. Not a one, EVAH!

Sales letters? Oh, yeah. The only support place I'm more fed up with (for paid services/products) is Skype. They stink almost as badly as Adobe, but not quite. Because I spend a lot more money here, you know? So it hurts worse.

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Oct 17, 2013 0
Adobe Employee ,
Oct 17, 2013

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Your account is subscribed to get email notifications in 23 threads, but no full forum spaces. If there have been new replies to any of those threads since you clicked on Receive Email Notifications you should be getting email from forums_noreply@adobe.com. Can you check your spam filter to see if they are getting caught up there? I received your post via email notification and am replying to it via email.

Thanks!

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Oct 17, 2013 0