Forum Outages

LEGEND ,
Oct 18, 2012 Oct 18, 2012

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Been a couple of long Forum outages today, at least in Washington State.  Is this server problems, or are they modifying the Forums?

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Adobe Employee ,
Oct 18, 2012 Oct 18, 2012

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The Forum glitches in the last 12 hours or so stem from something Jive, the company and software underneath the forum, is doing at a high level. Adobe is not modifying any forums.

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Most Valuable Participant ,
Oct 18, 2012 Oct 18, 2012

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Well... THIS is odd... I just came back at 1:35 PM and our 2 replies are here in the message thread... but the count back on the entry page shows ZERO replies

I also found the same thing of ZERO reply count, but actual replies, over in a product forum

Whatever Jive is doing... it is not working properly!

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Most Valuable Participant ,
Oct 18, 2012 Oct 18, 2012

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I am also in WA State (Vancouver) and posted about problems back on 10-8 http://forums.adobe.com/thread/1078795

Wife has me working outside this morning (now 11:55 AM) but I have been on/off three times since about 8:30 AM and have not noticed any problems at all

I am on a 7Meg DSL account, and the forums seem "appropriately" fast to me

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Oct 18, 2012 Oct 18, 2012

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Server issues. I've seen a few of the server nodes go down. Guessing that not all nodes are syncing, so right now they might have slightly different content. Need to get them all back in sync again.

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Most Valuable Participant ,
Oct 19, 2012 Oct 19, 2012

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Unusably slow until minutes ago, logged out when speed just came back, now logged in again without my intervention.

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Most Valuable Participant ,
Oct 19, 2012 Oct 19, 2012

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Forums extremely slow again.

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Most Valuable Participant ,
Oct 19, 2012 Oct 19, 2012

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Forums were updated without previous warning, and after at least two extreme slowdowns? (that's the notice I received when they were down today).

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Adobe Employee ,
Oct 19, 2012 Oct 19, 2012

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No updates. I believe the stock "down for maintenance" page that Jive put up during the restart says "forums are being updated," though.

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Most Valuable Participant ,
Oct 19, 2012 Oct 19, 2012

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adobe-admin wrote:

No updates. I believe the stock "down for maintenance" page that Jive put up during the restart says "forums are being updated," though.

Yes, that's what it says. And if it is not true, it's a lie.

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Mentor ,
Oct 19, 2012 Oct 19, 2012

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Still having issues with sign in.  have to sign every time I go to forums.

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LEGEND ,
Oct 19, 2012 Oct 19, 2012

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Must be a regional issue.  I haven't noticed any problems down here in Florida - though to be fair I haven't been on much.

-Noel

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LEGEND ,
Oct 19, 2012 Oct 19, 2012

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By the way, the above post went in right away.

-Noel

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Mentor ,
Oct 19, 2012 Oct 19, 2012

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They are still messed up. I tried to sign in 20 minutes ago and the and the sign in page never came up. I just quit Remove all the adobe Cookies the went to Adobe proper and signed in. clicking remember me.  Then I came back to Forums and clicked sign in.

The forums have been doing so good the last few months. Now Jive couldn't leave well enough alone and screwed everything up.

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New Here ,
Oct 21, 2012 Oct 21, 2012

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Phillip Jones wrote:

I just quit Remove all the adobe Cookies the went to Adobe proper and signed in. clicking remember me.

.

I'm glad I read this, it was the only thing that worked for me, (i.e., I had to sign in on the main page. The forum itself hung while displaying "redirecting.")

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Mentor ,
Oct 21, 2012 Oct 21, 2012

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Same thing that happened to me.

It's for now remembering I signed in.

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Mentor ,
Oct 19, 2012 Oct 19, 2012

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Night before last there was a Fourum outage from 6 pm to at least 2 AM when Iwent to bed.

in Southern Virginia.

The sign in has been screwed up ever since. I sign in and choose remember and it doesn't remember.

Guess I am going to have throw away cookies again had had this problem in 2-3 years.

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Mentor ,
Oct 19, 2012 Oct 19, 2012

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in the above the last line should be hadn't had  not had had

Took about 5 minutes for the above reply to take. I am on a 16 mbs Comcast Cable line now.

and this one took about 5 minutes to take.

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LEGEND ,
Oct 20, 2012 Oct 20, 2012

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I've received eMail from Curt Y just now that he is unable to log in entirely:

Curt Y wrote:


Sat. at 8 AM.  I have been unable to get signed into forums.  Can load the forms, but to sign in it just says redirecting, and will stay that way forever until you quit.

So if you can log in make a comment in the forums section that at least in Washington State we can not log in.

Thanks.

I think he'd like to participate, so if anyone's watching today, please see if you can effect some kind of repair or workaround.

-Noel

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Most Valuable Participant ,
Oct 20, 2012 Oct 20, 2012

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The forums experienced some issues earlier today and were briefly offline for maintenance. They are now up and running, users can log in as normal - though I can't guarantee there won't be more outages.

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LEGEND ,
Oct 20, 2012 Oct 20, 2012

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Finally made it in.  Deleted cookies but that did not fix problem.  Finally deleted all history and then it worked.

curt y

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Oct 20, 2012 Oct 20, 2012

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Flushing caches and disabling caches didn't help - I had to quit and restart my browsers.

Now I can log in, and see proper names.

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