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Have all of the Creative Cloud community accounts reset?

New Here ,
Oct 07, 2019

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I am confused about my community account here.  I seem to have been reset since the forums were updated.  I can still reach my previous account from emails about forum topics, but I am required to post as though I have only just joined now.  My previous account goes back to 2013, and I'd like to maintain the ability to look up those posts and conversations.  Is that possible?

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Have all of the Creative Cloud community accounts reset?

New Here ,
Oct 07, 2019

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I am confused about my community account here.  I seem to have been reset since the forums were updated.  I can still reach my previous account from emails about forum topics, but I am required to post as though I have only just joined now.  My previous account goes back to 2013, and I'd like to maintain the ability to look up those posts and conversations.  Is that possible?

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Oct 07, 2019 0
Adobe Community Professional ,
Oct 07, 2019

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Posts prior to 2016 were not carried over to the new forum.

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Oct 07, 2019 0
New Here ,
Oct 07, 2019

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My recent posts and history was also not carried over. I even just got an email congratulating me on my very first post here. I can't see things from two months ago here anymore without looking up old emails to get to the previous version of my account.

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Oct 07, 2019 0
Adobe Community Professional ,
Oct 07, 2019

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That may have happened to some users.

I will try to see if I can have a member of Adobe staff look at this and respond.

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Oct 07, 2019 0
New Here ,
Oct 07, 2019

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Thank you.

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Oct 07, 2019 0
Adobe Employee ,
Oct 07, 2019

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Hi Sara, I'm following up with you over private message.

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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