Help with lost identity

[#1]

In the Forum in Spanish, this user

http://forums.adobe.com/people/Nacho%20Cuevas

says that his hard disk broke down and he lost his only record of his login data to these forums. He says that he tried to recover his password (he doesn't say how; most probably from the forum itself) and was informed that his account came from the old Macromedia forums and is no longer valid. So he has now become

http://forums.adobe.com/people/Nacho%20%232

Is there any way of helping him to recover his old identity?

[#2]

In the Forum in Spanish, this user

http://forums.adobe.com/people/Nacho%20Cuevas

says that his hard disk broke down and he lost his only record of his login data to these forums. He says that he tried to recover his password (he doesn't say how; most probably from the forum itself) and was informed that his account came from the old Macromedia forums and is no longer valid. So he has now become

http://forums.adobe.com/people/Nacho%20%232

Is there any way of helping him to recover his old identity?

[#3 · Accepted solution]

Have him contact Adobe Customer Service. The forums use your Adobe ID from Adobe.com and don’t have any provision for setting or resetting passwords.

[#4]

Thanks, I'll tell him.