how can i change my display name??

Guest
Jan 30, 2020 Jan 30, 2020

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I accidentally created my email as the display name for the support community. where can i change this?

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Bug, Feature request

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Guest
Jan 30, 2020 Jan 30, 2020

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2020-01-30_15-31-49.png

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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Hi

We can report it for you and staff can change it. They will use your name by default. If you want something else, please tell us and we can request it.

~ Jane

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Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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Jane, thank you. As because of this bug i have deleted my account 😞

Can you please interrupt the process of delete and restore my account please.

i use now my private one.... but i need my cooporate one back urgent.

 

Best.

Dario

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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We are volunteers and can't do that. Try contacting Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

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Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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Tried this twice today.. but they couldn't help... they say once deleted it will be blocked for register.

 

But anyway, change the name so this post will be more privacy for the outside world. Thanks again

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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You can't.  The ability to do that on this forum is broken.

It is a known issue.  I'm hoping that there will be a fix down the road.

I've sent a PM to a member of Adobe Staff about your request.

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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Bob, there is a thread for reporting name changes in the Back Room.

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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Until today, I was under the impression that thread wasn't being monitored by Adobe staff.

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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Until fairly recently, you were correct, Bob. They are on it now.

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Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

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Hi Dario,

jane-e let us know about this and so I've changed your username 🙂
As per the other account, once deleted it can't be recovered, I'm afraid. I'd recommend deleting the one you don't need and keeping just one.
Hope this helps!

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Community Beginner ,
Feb 03, 2020 Feb 03, 2020

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How am I supposed to ask for username change?

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Try changing it via: https://account.adobe.com/profile
If this doesn't work, what's your preferred username? I may be able to change it if it's available.

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