How do I change my display/screen name?

Community Beginner ,
Oct 23, 2019

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For some reason, my email address is appearing as my screen name. I can't find a way to change it.

My set screen name in my adobe profile is not appearing (so please don't suggest I change it there because it doesn't work), and in my forums profile, I can't find an edit function to change the screen name. Please help. I don't need the world to have my email address.

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

There's a problem with the communication between the Adobe account and the forums. I _believe_ t hey're working on it.  I reported this as a bug over in the Community Feedback forum. More likes will get them to look at it sooner.

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How do I change my display/screen name?

Community Beginner ,
Oct 23, 2019

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For some reason, my email address is appearing as my screen name. I can't find a way to change it.

My set screen name in my adobe profile is not appearing (so please don't suggest I change it there because it doesn't work), and in my forums profile, I can't find an edit function to change the screen name. Please help. I don't need the world to have my email address.

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

There's a problem with the communication between the Adobe account and the forums. I _believe_ t hey're working on it.  I reported this as a bug over in the Community Feedback forum. More likes will get them to look at it sooner.

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Oct 23, 2019 5
Adobe Community Professional ,
Oct 23, 2019

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You have to log in to your Adobe account (account.adobe.com), access your profile, and change your screen name there.

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Oct 23, 2019 1
Community Beginner ,
Oct 24, 2019

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That doesn't work. I did that. It doesn't change the screen name in these forums. 

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Oct 24, 2019 3
Adobe Community Professional ,
Oct 24, 2019

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Hmmm. It doesn't work for me, either, but that is, according to the Profile page, where you are supposed to do it, and I recall having done so in the past (when we were on Jive). It's possible that it takes a few hours to propagate. If your (and my) change doesn't show up by midday tomorrow, you may have to request help from Customer Support.

 

I'll see if there's anything I can dig up, but I make no guarantees.

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Oct 24, 2019 2
Community Beginner ,
Oct 24, 2019

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I changed mine two days ago and it has not updated here. And, customer support told me to do the same thing, so from what I can tell they don't have answers. There is no one to speak to for specific help with 'forums', so I can't find anyone else to ask. I'm holding out hope someone somewhere will see this and have an answer. 🙂

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Oct 24, 2019 1
Adobe Community Professional ,
Oct 24, 2019

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I'm putting this in as a bug report right here in this community, since this is where they want that sort of information. With luck, tagging it thusly will bring it to the attention of people who can actually look into it.

 

I'm sorry I couldn't be of more help. 😞

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Oct 24, 2019 3
Community Beginner ,
Oct 24, 2019

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Thank you for trying! I appreciate it.

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Oct 24, 2019 0
New Here ,
Jan 24, 2020

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Similar issue with my account. The updated screen name doesn't show on my support community posts.

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Jan 24, 2020 0
LinSims LATEST
Adobe Community Professional ,
Feb 11, 2020

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Let us know what you want and someone will request an Adobe employee to make the change for you.

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Feb 11, 2020 0
New Here ,
Oct 24, 2019

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Set the display name for your computer. You can change the name your computer uses to display itself to other computers or devices, http://bit.ly/2JkbDzd

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Oct 24, 2019 0
Adobe Community Professional ,
Oct 24, 2019

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I think you have misunderstood what was being asked for here. What hquicksilver was asking for was a way to change the name shown next to their avatar (see screenshot below). This is set in your Adobe profile and is not related to the name your computer displays to other computers or devices.

 

screen name.png

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Oct 24, 2019 2
Community Beginner ,
Oct 24, 2019

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You are exactly correct. I am talking about the display name in Adobe forums, which is what you have indicated in the screenshot. For some reason, mine is showing my email and I don't want that.

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Oct 24, 2019 0
New Here ,
Oct 24, 2019

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i you told you what i know is going on so far

 

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Oct 24, 2019 0
New Here ,
Oct 24, 2019

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right now iam still pissed from the last tech I talked to this morning

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Oct 24, 2019 0
Community Beginner ,
Nov 01, 2019

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Did anyone ever figure this out?  There's no forum name change option in the account settings which is where I'm being directed.  I'd like it to not be my email any longer as well.  

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Nov 01, 2019 0
Community Beginner ,
Nov 01, 2019

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Nope. Still no answers. Still haven't heard back from anyone at @Adobe either.

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Nov 01, 2019 1
Adobe Community Professional ,
Nov 01, 2019

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There's a problem with the communication between the Adobe account and the forums. I _believe_ t hey're working on it.  I reported this as a bug over in the Community Feedback forum. More likes will get them to look at it sooner.

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Nov 01, 2019 3
Community Beginner ,
Nov 01, 2019

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I liked it!  Thanks!

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Nov 01, 2019 0
Community Beginner ,
Nov 01, 2019

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This should be removed as a "correct answer" since it doesn't actually work.

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Nov 01, 2019 2
Community Beginner ,
Nov 25, 2019

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Following this since I would like to change my name as well. 

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Nov 25, 2019 0