how do I post a question

Community Beginner ,
Apr 09, 2016

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support told me to post a question to the forum. How do I do that?

Correct answer by Claudio_González1 | Most Valuable Participant

Just in case you need some help in the future, you may want to read my messages #3 and 4 in this thread: How the heck are you supposed to find your way around these discussions?

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how do I post a question

Community Beginner ,
Apr 09, 2016

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support told me to post a question to the forum. How do I do that?

Correct answer by Claudio_González1 | Most Valuable Participant

Just in case you need some help in the future, you may want to read my messages #3 and 4 in this thread: How the heck are you supposed to find your way around these discussions?

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Apr 09, 2016 3
Adobe Employee ,
Apr 09, 2016

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Hi frankc35873186,

Please let me know what issue you are facing right now so that can help you further .

Regards,

Yatharth

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Apr 09, 2016 0
Community Beginner ,
Apr 10, 2016

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thanks for the response. After a week trying to get some help, I sw the

light, uninstalld adobe reader and installed another service that not only

works but works better than adobe.

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Apr 10, 2016 1
New Here ,
Apr 28, 2016

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I'm having to convert a pdf file to an editable indesign file. I can't believe that I need to purchase a third-party software to convert one Adobe product to another. I would think you'd make it easy to do this... and to import a Microsoft Publisher document to indesign...

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Apr 28, 2016 0
Explorer ,
Oct 30, 2016

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I have the same question, how to post, That's the "issue I'm facing." I can't see a way to post a question.

If I could post it, it would be: I understand LR is not a browser. (Silly to me) But often within it I am able to browse quite easily my entire computer file structure. Import any picture on the computer. Just now I opened LR and in the file window (Library, left panel) saw only my C drive. Opened it and started browsing to pics I wanted to import. Saw everything, good. Just like a browser. But something happened - an errant keystroke - and I have only "Catalog," "Folders," "collections," "Publish services."  Cannot see the file structure from there. How do I get back to "C" so I can open it and navigate and import?? Please?

I keep seeing I can drag and drop from explorer but the grid window is full of pics now and I don't want to add the new pics to that previous import and cannot empty the window. Afraid LR will import to existing group.

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Oct 30, 2016 0
Most Valuable Participant ,
Oct 30, 2016

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Go to the list of forums here https://forums.adobe.com/welcome and select the one in which you are interested. Once where you want, post just like you did here, and don't forget to bookmark the page in your browser if you have any intention of coming back.

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Oct 30, 2016 2
Most Valuable Participant ,
Apr 09, 2016

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Well, you have already posted one, why not a second one?

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Apr 09, 2016 0
Community Beginner ,
Apr 10, 2016

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because the instructions are obscure I didn't now I had posted something.

it is moot now: thanks for the response. After a week trying to get some

help, I sw the light, uninstalld adobe reader and installed another service

that not only works but works better than adobe.

On Sun, Apr 10, 2016 at 12:45 AM, Claudio González <forums_noreply@adobe.com

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Apr 10, 2016 0
Most Valuable Participant ,
Apr 10, 2016

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Just in case you need some help in the future, you may want to read my messages #3 and 4 in this thread: How the heck are you supposed to find your way around these discussions?

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Apr 10, 2016 0
Explorer ,
Aug 06, 2017

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Why is it so hard to get help. why is it so hard to find out how to post a question? frustrating

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Aug 06, 2017 2
Most Valuable Participant ,
Aug 07, 2017

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It's not... It was answered above.

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Aug 07, 2017 0
Participant ,
Sep 11, 2017

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I too am frustrated by Adobes website, it is NOT intuitive at all and 99% of the time leads me to **dead end**. 

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Sep 11, 2017 2
Most Valuable Participant ,
Sep 11, 2017

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It's really not that complicated... Go to the forum of your product, click Content, then Start a Discussion.

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Sep 11, 2017 0
Participant ,
Sep 11, 2017

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Easily stated.  However, here's the process:  Goto Adobe.com, sign-in, get frustrated clicking around looking for the forms site, then get frustrated trying to figure out what you just stated. 

Solution (which isn't really that complicated):

1. a website with clear instructions, or a webpage with said "clear" instructions

2. after login, a one click link to the forums and to your support issues.

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Sep 11, 2017 1
Participant ,
Sep 11, 2017

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Oh, and you never addressed the solution for *dead ends*.

*dead ends* defined as this: What the user is left with after looking for solutions on the website that should have solutions, but instead is vacant of much need solutions and information, and instead leads users in circular website references back to their extensive product lines.  

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Sep 11, 2017 1
Participant ,
Sep 11, 2017

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I'm only mentioning this, with hopes the feedback will help improve the website and it's content.  There's a lot there, but connecting users to the solutions, is lacking.

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Sep 11, 2017 0
Most Valuable Participant ,
Sep 11, 2017

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"Clicking around" and "dead ends" is useless information. Provide exact, step-by-step, descriptions of what you're doing and what the results are and we might be able to help you.

Anyway, for comments about the forums themselves you should use this forum:

Forum comments

Press the Start a Discussion link under Actions on that page and post your question/issue.

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Sep 11, 2017 0
Participant ,
Sep 11, 2017

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I think I stated a clear example. 

But your response is typical of this entire thread, of Adobe responses, condescending, snooty, argumentative and unhelpful.

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Sep 11, 2017 1
Most Valuable Participant ,
Sep 16, 2017

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No, you haven't, because you have not given details. And you are not addressing Adobe here, mostly fellow users who try to help, even if your question/complaint looks more like a rant.

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Sep 16, 2017 0
New Here ,
Sep 17, 2017

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When I wish to ask a question on an Adobe forum, where do i enter the subject? i just see a box to enter the question, no means of entering the subject first.... Thanks.

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Sep 17, 2017 0
Adobe Community Professional ,
Sep 17, 2017

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Hi

When you start a question or discussion you should see this box (I have added the red comments):

Dave

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Sep 17, 2017 2
New Here ,
Sep 17, 2017

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OK, thanks Dave, it would be far more intuitive if the Subject box preceded the Type Message box, which is how every other forum seems to be laid out ,  as a newcomer to the forum has no way of knowing if the Type Message box is all that will be shown.

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Sep 17, 2017 0
Participant ,
Sep 18, 2017

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I don't think filling out the form is an issue. 

The issue is, getting the form to begin with.

An example of getting that far would be nice.

If one logs into their account, then what exact series of menus and mouse clicks will get someone to that form? 

This is process is NOT intuitive and there aren't any visual cues, nor any straight forward menus or links.

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Sep 18, 2017 0
Adobe Community Professional ,
Sep 18, 2017

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Hi

Go to forums home:

https://forums.adobe.com/welcome

Pick your forum either from the "popular" icons or from the dropdown.

Once in a forum you can post by clicking on "Content" then under Actions click on "Start a discussion" (shown below for the Photoshop forum)

Dave

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Sep 18, 2017 1
Participant ,
Sep 18, 2017

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Thank you Dave!  🙂

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Sep 18, 2017 0
Participant ,
Sep 18, 2017

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How about trying this for Acrobat?

There is NO "start a discussion" action.

see PhotoShop is a money maker for Adobe, but Acrobat is not, so Adobe, purposely hides this from us. 

It is very difficult and not intuitive ON-purpose for Acrobat (and other products).

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Sep 18, 2017 0
Adobe Community Professional ,
Sep 18, 2017

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Just look and for some reason that is different. Go to Actions > Document

Dave

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Sep 18, 2017 0
Participant ,
Sep 18, 2017

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All we get under Actions is feeds.

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Sep 18, 2017 0
Adobe Community Professional ,
Sep 18, 2017

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Hi

I've just tried three browsers (Firefox, Chrome and IE) and the only time I don't get the ability to create a document is if I'm not signed in to the forum - which you clearly are.

I'll copy in MadisonMLeupp  who works for Adobe on the forums. She may be able to help.

Dave

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Sep 18, 2017 0
Adobe Employee ,
Sep 18, 2017

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Hi,

For Acrobat- you need to select one of the subspaces (one of the links on the homepage) Acrobat

You can't actually ask a question in Acrobat, you need to ask in one of the more targeted spaces. Dave sees other options since he's an ACP.

Hope this helps!

Thanks,

Madison

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Sep 18, 2017 1
Adobe Community Professional ,
Sep 18, 2017

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Thanks Madison -  that explains why dennisw3054983 and I were seeing it differently. I didn't realise I had extra options

Dave

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Sep 18, 2017 0
Most Valuable Participant ,
Sep 18, 2017

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Why is the Acrobat forum more difficult to use than others?

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Sep 18, 2017 0
Adobe Community Professional ,
Sep 18, 2017

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Because the product teams have a lot of input in how their forums are structured and some of the product teams have...different ideas about how software (and forums) should work.

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Sep 18, 2017 0
Most Valuable Participant ,
Sep 18, 2017

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Good answer, but I would expect the forums to show a minimum of uniformity. I suppose that dealing with a forum that is the single forum for all Adobe products (the Forum in Spanish), I guess I see things under a different light.

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Sep 18, 2017 0