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How to change your community username

Adobe Employee ,
Mar 04, 2020 Mar 04, 2020

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Hello, community!

As long as you're signed in, you can now change your own username on the Community.

 

How, you ask?

Click the user avatar on the header banner => select "My Profile" from the drop-down => Click the edit icon on the top right corner of your current screen name => Enter your new name and submit!


Please keep these guidelines in mind:

  1. It can contain letters (a-z), numbers (0-9), periods (.), underscore (_), and dash (-).

  2. It shouldn't contain:
    - Private information (PII) such as your email address
    - Symbols apart from the ones stated above. For example @&"=`'
    - A sequence of the allowed symbols. For example -_Abc_-
    - The word 'Adobe' or any Adobe product

  3. It can't be promotional, for example, a website

  4. It can't be offensive and should comply with our Community Guidelines

Thank you!

TOPICS
Community Information, How to

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Explorer ,
Apr 29, 2020 Apr 29, 2020

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Greetings, please change my name to:
Sir Editor

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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Can you please change mine to LiveLoveCreate?

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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Silvia, can you please replace my community screen name by : Théo de France (same as my community user name) ? 

 
Happy to have found  your post Silvia, because I was turning crazy after two days trying to reach the support and finally discussing hours with french support  unable to change my screen name despite the fact that is not compliant  with European GDPR regulation.

 

Thank you so much for your  proposal and in advance for updating my community screen name.

 

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New Here ,
Apr 29, 2020 Apr 29, 2020

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This account accidentally logged me in while I was trying to sign up for my personal account.  Can you please set this username to BB_Kreation that I could use the accidentally username for my personal one? Or just delete it for this account here.

 

Thank you!

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Community Beginner ,
May 04, 2020 May 04, 2020

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Hi -

 

I'm using 'track changes' and the system seems to have changed my name to 'Samsung' (a file group in Finder migrated from my old laptop).

I logged in a week ago to start an assignment and it was displaying my real name at that time.

I have looked in 'properties' and find that the author section is greyed out and can't be changed.

 

Please could you advise.

Thank you

BW

Bridget

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Adobe Employee ,
May 05, 2020 May 05, 2020

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Hi Bridget, your community username isn't showing as Samsung, but as bridgetc15672952.
This thread is for the community username only. If this is happening within your Adobe software outside of the community, you may want to contact support here https://helpx.adobe.com/contact.html
TIP: type 'agent' in the bot, so the system redirects you to a person.
Hope this helps!

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Community Beginner ,
May 05, 2020 May 05, 2020

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Thank you - I think in the end this is an Apple issue, and is unresolvable. best wishes

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Community Beginner ,
May 05, 2020 May 05, 2020

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Please update my account name to reflect Nina Gonzalez and not nina gonzalez. It appears unprofessional all in lower case. Thank you! 🙂

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Community Beginner ,
May 05, 2020 May 05, 2020

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Hi, 

I'd like my community username to be: ulasdabanci
Thank you for your help 

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New Here ,
May 05, 2020 May 05, 2020

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accidentally used my email address. Can you please change my community username to: alsoszaa

Thank you!

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Community Beginner ,
May 06, 2020 May 06, 2020

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Please change my community username to: Dylan Statham

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New Here ,
May 06, 2020 May 06, 2020

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Please update mine to TX2020vision

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New Here ,
May 06, 2020 May 06, 2020

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Please change my name to CPCadmin1

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Community Beginner ,
May 06, 2020 May 06, 2020

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Please update mine to H_G_A_U

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New Here ,
May 07, 2020 May 07, 2020

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Please change my community username/screen name to  bweddcorp.  Thanks.

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Community Beginner ,
May 07, 2020 May 07, 2020

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Please change mine to:     RoséJellié

Thank you!

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Community Beginner ,
May 07, 2020 May 07, 2020

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Hi, can you still assist me in changing my screen name. It changed in the Adoble Public profile but doesn't reflect in the Community posts.

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Sure, did you check the guidelines posted above? Which username do you want me to change it to?

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Community Beginner ,
May 08, 2020 May 08, 2020

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Please change to: Nick D’Ermilio
Thank you!

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Community Beginner ,
May 08, 2020 May 08, 2020

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I seem to have 2 user names...MikeF3...and...Michaelf91459541

Please will you cancel the latter leaving me with MikeF3 please, but not affecting anything else?

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Community Beginner ,
May 09, 2020 May 09, 2020

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Hi Silvia - thanks for sharing, this was really helpful. I have a similar issue, I also messaged you privately, but figured I should also post here. It appears I have two separate screen names also and would like to change it to the ones I recommended to you. Let me know if I should post here as well!

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New Here ,
May 10, 2020 May 10, 2020

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This makes no sense. There is one profile at:

https://account.adobe.com/profile

With a “Public profile” section that includes Name, Company, and  “Adobe screen name” with a note that states “This is your screen name in the Adobe Support Community.”

 

I set this account up some time ago with let’s say screen name A, and intentionally left the Name and Company blank (showing at “Not provided”) in the Public profile section.

 

But then today I went to go interact with the Support Community at:

https://community.adobe.com/

I logged in with my email and password for my existing Adobe account, and while it took my existing credentials just fine, it forced me to create a screen name and accept new terms and conditions. At the time I assumed I had just never set a screen name, and even if I knew I had I wouldn’t have necessarily remembered what it was since it’s not used for login. So I set a screen name. Let’s call this Screen name B.

 

Now the Support Community appears I have this strange hybrid profile. When I go to Account settings in the Support Community there is a “Public Adobe Profile” with a note that states “Your profile photo and name are managed through your Adobe Account. This information is visible to others and can be different from your account name if you choose. You can update your Public Profile at any time and it will automatically update anywhere your profile photo and name appear.” And there is an “Edit on Adobe Account” button.

 

There are at least two problems:

  1. The supposedly public Name is being pulled and auto populated from my PRIVATE Account name (first and last) in my Account information and access section, not the Public profile section. This appears however to only be a display issue in the Support Community Account settings as my public Community profile does not seem to errantly display my private name. It sure is worrisome though because the Community Account settings make you think otherwise.
  2. As others have noted, Screen name B is different from Screen name A and they are in fact not linked as the pages clearly indicated they should be. Making changes to A doesn’t change B and B is not editable.

 

Back in early March Silvia_CC posted that Issue 2 was being actively worked on, but it’s still apparently not fixed and it seems there are other issues such as the Issue 1 I’ve noted above. These both need to be corrected along with who knows what else is messed up with this Adobe account profile mess. The basic approach would be to have them be two entirely separate accounts/profiles that are directly editable on their respective sites. But if Adobe insists on being fancy by centralizing and linking to a single Adobe account then they need to get the combined functionality right. When will this finally be fixed? Adobe also needs to let people know what sort of data clean-up process will occur if there is a need to reconcile conflicts, like duplicate screen names, etc.

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New Here ,
May 12, 2020 May 12, 2020

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Hi,

Could you please change mine to Trudyjb

 

Thank you

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Community Beginner ,
May 12, 2020 May 12, 2020

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When I go into my account settings and change my screen name in my profile, it doesn't update. Is this the issue you're talking about?

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Adobe Employee ,
May 13, 2020 May 13, 2020

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It is indeed. Do you want me to change your username? Check the guidelines above and let me know 🙂

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