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How to view forums by date, not "Trending Questions"

Explorer ,
Jan 18, 2013

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I used to be able to view forums by date, now they appear in order of "Trending Questions"  so that a discussion that has been inactive for three months now appears before a discussion from a day ago.

Is there a way to get back to the way it should be (by date), or must I live with this poorly conceived "upgrade?" I searched in my preferences and profile, but can't find a way to change this.

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How to view forums by date, not "Trending Questions"

Explorer ,
Jan 18, 2013

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I used to be able to view forums by date, now they appear in order of "Trending Questions"  so that a discussion that has been inactive for three months now appears before a discussion from a day ago.

Is there a way to get back to the way it should be (by date), or must I live with this poorly conceived "upgrade?" I searched in my preferences and profile, but can't find a way to change this.

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Jan 18, 2013 0
LEGEND ,
Jan 18, 2013

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You first need to click on any trending questions and then at the top you see see something like this:

http://tinyurl.com/aypwqf6

You can now click on the Discussions to enter the main page that is in date order..

This is something Adobe staff got it wrong and now they don't know how to correct it.  this has been discussed on the forums without any results or feedback from the hierarchy.

Hope this proves useful.

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Jan 18, 2013 0
Explorer ,
Jan 19, 2013

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It works. That's good enough for me. Thanks!

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Jan 19, 2013 0
Adobe Employee ,
Jan 19, 2013

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The "trending questions" list is actually in reverse chronological order. If you are seeing older threads at the top of the list of trending questions it probably means that someone has edited that thread or moved it from another forum space into the one you are looking at. Editing an old thread will pop it back up to the top of the list, even if there isn't new content.

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Jan 19, 2013 0
Most Valuable Participant ,
Jan 19, 2013

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I would think thar "reverse chronological order" is what the OP meant, but with all the threads. And I also think that that's what most of us coming every day would like to see. I also think that the "trending questions" listing  isn't really useful for a newcomer: his/her question will not necessarily be a "trending" one, so it won't be in the list, but it might be in the "all threads" view. However, as we all know, most newcomers never stop lo look at the already posted questions, so that what view they get wouldn't make any difference.

If I am right, why not make life easier for those trying to help, then?

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Jan 19, 2013 0
Adobe Community Professional ,
Jan 19, 2013

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Claudio González wrote:

I also think that the "trending questions" listing  isn't really useful for a newcomer:

Does anyone use Trending Questions or is it just me that finds it merely clutter? Perhaps I'm missing out on some useful way of using the forums.

I just bookmark view=discussions for every Adobe forum to which I subscribe. That works for me.

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Jan 19, 2013 0
LEGEND ,
Jan 19, 2013

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I also never see that page as I have a bookmark to discussion page.  But think the page is supposed to help the first timer.  Comments I have received say

1.  Dump the Trending Questions as they are of no use.

2.  Make the Start a Discussion more prominant

3.  In place of Trending Questions have "How to Ask a Question" which is now a seperate link that nobody uses.

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Jan 19, 2013 0
Adobe Community Professional ,
Jan 19, 2013

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Curt Y wrote:

2.  Make the Start a Discussion more prominant

I agree with making it more prominent but the wording is jargony and baffling to most newbies who just want to ask a question - not start a discussion.

Changing the wording to something more obvious like "Ask A Question" will help most newbies.

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Jan 19, 2013 0
LEGEND ,
Jan 20, 2013

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John Waller wrote:

Changing the wording to something more obvious like "Ask A Question" will help most newbies.

Ask A Question is already used for the local forum search.  I think this should be changed too.

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Jan 20, 2013 0
Adobe Community Professional ,
Jan 21, 2013

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Pat Willener wrote:

Ask A Question is already used for the local forum search.  I think this should be changed too.

That too is misleadingly labelled and unintuitive.

Should be labelled "Search this forum" or similar.

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Jan 21, 2013 0
Most Valuable Participant ,
Jan 21, 2013

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Not being a native English speaker makes me hesitant about suggesting wordings. Just in case, "Post a new question" and "Search in this forum" seem quite clear to me...

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Jan 21, 2013 0
Adobe Community Professional ,
Jan 21, 2013

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Claudio González wrote:

Just in case, "Post a new question" and "Search in this forum" seem quite clear to me...

Seconded. Clear and intuitive.

Anything's better than the current obfuscated wording.

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Jan 21, 2013 0
LEGEND ,
Jan 21, 2013

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Claudio González wrote:

"Post a new question" and "Search in this forum" seem quite clear to me...

Seems clear and quite an improvement over existing verbage (garbage?) to me also.

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Jan 21, 2013 0
Most Valuable Participant ,
Jan 21, 2013

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I wonder if there4is any intention of improving this...

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Jan 21, 2013 0
LEGEND ,
Jan 21, 2013

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Claudio,

Terri Stone was going to call me about this issue first part of January.  She sent me a note that she has been reassigned and her replacement will contact me when settled in.  We will see and hope for the best.

curt y

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Jan 21, 2013 0
Most Valuable Participant ,
Jan 21, 2013

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I cross my fingers...

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Jan 21, 2013 0
Mentor ,
Jan 21, 2013

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Cross everything you can physically cross. Fingers, Hands, Legs, Toes, eyes.

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Jan 21, 2013 0
Adobe Employee ,
Jan 22, 2013

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I'm sure Terri's replacement will reach out to you to provide more info on this when they are "settled in" as you put it.

To give some perspective on this:

The pods labeled "Trending Questions" are actually all using the "Recent Discussions" widget of the Jive forums. The choice to give these pods the custom label was not made by me, but I understand it was some kind of design decision. (To note, in any of the forums that I help to manage, I typically change this label back to "Recent Discussions" since this is technically what the pod contains.)

As adobe-admin mentioned above, if you are seeing threads not in reverse chronological order (i.e. newest first), then it indicates someone either moved or made an edit to the thread that is out-of-place.

I know the Discussions tab (?view=discussions) shows more information about each thread than the Trending Questions (i.e. Recent Discussions) pod, but I am curious:

With the knowledge that they should be listing exactly the same threads in the same order, is there anything that you specifically prefer about the Discussions tab over the way the threads appear in this pod?

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Jan 22, 2013 0
LEGEND ,
Jan 22, 2013

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From comments I have recieved from users the "Trending Questions" heading confuses them.  They do not know what this means and which forum  the Trending Questions came from. 

Confusion would be lessened if it was labeled "Current (Forum name) Questions".

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Jan 22, 2013 0
Adobe Community Professional ,
Jan 22, 2013

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Carey Burgess wrote:

With the knowledge that they should be listing exactly the same threads in the same order, is there anything that you specifically prefer about the Discussions tab over the way the threads appear in this pod?

  1. Layout - ?view=discussions ("Discussions") is more compact and efficient with its use of screen real estate. One line per entry in Discussions instead of 2 lines + whitespace in Trending.
  2. Discussions is easier for me to quickly scan and decide which questions to contribute to. Everything's on one line.
  3. I don't see the point of both Last Post and Modify Date columns in Discussions view. Modify Date is superfluous.
  4. Cosmetic issue: I find the Re: prefix in the Trending Questions (when it's a reply) is merely clutter and slows down scanning (however marginal). I'd prefer to just see the Subject Header without the Re: prefix. 0 replies or 1 reply indicates if it's an original question or a response. The subject headings in Discussions are cleaner and easier (therefore faster) to scan.
  5. In Discussions, bold text in the Subject column for unread threads (or updates since I last read the thread) is an indispensable feature for me. Not available in Trending as far as I can see unless there's a different way of doing the same thing.

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Jan 22, 2013 0
Adobe Employee ,
Jan 22, 2013

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Thanks for the feedback, guys.

If you (or others) think of anything else regarding this, please reply.

And keep the feedback coming about anything else that has direct impact (negative or positive) to you, or the users you help, with regard to using this forum. (Of course, please start a new discussion if it's about something else. It's much easier to keep track of suggestions and feedback that way. )

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Jan 22, 2013 0
Mentor ,
Jan 22, 2013

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Ditch the Trending question permanently in any form.

Set up an archive server. Any items on any of the forums that have not seen any life in two weeks should be dumped on this Server.

The archive server and the main server should not be tied together.

Do anything in the background to streamline efficiency.

I Comcast.net Blast Service (the fastest consumer available, the fastest available is Business class). and Frequently it takes 1 - 1.5 minutes or more to download before you put the kibosh on the Trending. you cut the time by 75% just dumping that.

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Jan 22, 2013 0
LEGEND ,
Jan 24, 2013

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To sumarize the thread as I see it.

1.  Change "Start a Discussion" to "Post a New Question" and make more prominant.

2.  Change "Ask a Question" to "Search this Forum"

3.  Add "How to Ask Question"  a. Short description of problem in title  b. Operating System  c.  Product and version  (ok, I added this part).

4.  Change "Trending Question" to "Current Discussisons in XXXX Forum".  Change to look like Discussion format.

5.  I would like to see a direct link to Discussion page.

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Jan 24, 2013 0
LEGEND ,
Jan 24, 2013

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Curt Y wrote:

To sumarize the thread as I see it.

1.  Change "Start a Discussion" to "Post a New Question" and make more prominant.

2.  Change "Ask a Question" to "Search this Forum"

3.  Add "How to Ask Question"  a. Short description of problem in title  b. Operating System  c.  Product and version  (ok, I added this part).

4.  Change "Trending Question" to "Current Discussisons in XXXX Forum".  Change to look like Discussion format.

5.  I would like to see a direct link to Discussion page.

  1. +1
  2. +1
  3. +1
  4. +1
  5. +1

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Jan 24, 2013 0
LEGEND ,
Jan 27, 2013

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4.  Change "Trending Question" to "Current Discussisons in XXXX Forum".  Change to look like Discussion format.

The easiest fix for this is to get to to the discussion page directly.  This is achieved by changing the links.  The current process is is this:

1) Users type: <http://forums.adobe.com>

2) They go to a page where all the products are listed which have their own forums;

3) They click on a link and they are currently taken to a trending questions page (this is not consistent on all the forums because some partial changes have already been made so trending questions have something else but its usefulness is still debatable).

Now at three, they should be taken to the discussion page.  for example if you click on the Photoshop Elements, you should be taken to:

<http://forums.adobe.com/community/photoshop_elements?view=discussions>

NOT: <http://forums.adobe.com/community/photoshop_elements>

This way we are avoiding an intermediate link that nobody likes or that is helpful to anybody!

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Jan 27, 2013 0
Mentor ,
Jan 27, 2013

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The easiest fix is to scrape it altogether. It’s a waste of time.

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Jan 27, 2013 0
Adobe Community Professional ,
Feb 01, 2013

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I agree with Curt's 5 ideas, renames, and especially the part with system information in the how to ask a question.

Ditto for John W's. But, the modify date is useful in that it can show when a mod changed something.

I don't think that the default view should be discussions for everyone while it is useful for non-admin power users, but newcomers SHOULD be facing the FAQs, and see more info before posting.

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Feb 01, 2013 0
Most Valuable Participant ,
Feb 01, 2013

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Pierre, in other forums I frequent, everytime anyone changes an existing post, the following info is automatically added at the bottom of the post:

Modified Jan 31 2013 at XX:XX by YYYY

also stating the reason for the change if the person making it so choses. Thus the posting date remains unaltered, but participants know of later modifications. Another nice related feature is that one's message isn't immediately posted but some 3 minutes after submission. This is most useful for those of us that notice typing and wording errors once the message appears on its final form.

I agree, presenting the FAQs and some posting tips can be very useful for newcomers, although we all know that most of them come in a hurry to have a problem solved and do not read any of that stuff (and that more often than not do not even check if they are posting in the right forum). However, and as I have said several times, it is completely beyond me what good can be the Trending Questions for them, even if the ever stopped to take a look at them. And the case is worse when they become the Popular Discussions; the ones right now in the main page of this forum include two archived discussions, one of them to the previous Spam report thread...

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Feb 01, 2013 0
LEGEND ,
Jan 27, 2013

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Forum participants and internet denizens we all are, yet...

Does anyone beside me find the term "trending" somehow childish and irritating?  Maybe it's the spin on the word that we see from television commercials that's causing it.

-Noel

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Jan 27, 2013 0
Most Valuable Participant ,
Jan 27, 2013

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I would venture that many non-native English speakers won't even understand the word. Not to mention the fact that I am one of those who cannot understand the utility of displaying them...

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Jan 27, 2013 0
Mentor ,
Jan 27, 2013

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Yes I do. I think it’s a dumb idea designed by someone twiddling their thumbs with nothing to do. If there is no activity on a Subject within two weeks it should moved to a Archive. Then deleted.  the less stuff you have to deal with the faster Forums will be. If the subject needs to be covered again bring it up again.

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Jan 27, 2013 0
Most Valuable Participant ,
Feb 01, 2013

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That's completely counter to the ethos behind the forums. Our goal is to build up as many previously-answered questions as possible, so as to reduce the need to ask the same thing over and over (which is immensely annoying for those who have to keep answering it!). In a perfect world, searching via Google, Community Help or the forums tool itself should always bring up an answer to any customer's questions regarding the use of Adobe products.

For info, the current database size in Jive is not an issue in terms of the user experience - the SQL queries run by a typical user/page session execute many times faster than the data itself can be sent across the networks.

Phillip Jones wrote:

Yes I do. I think it’s a dumb idea designed by someone twiddling their thumbs with nothing to do. If there is no activity on a Subject within two weeks it should moved to a Archive. Then deleted.  the less stuff you have to deal with the faster Forums will be. If the subject needs to be covered again bring it up again.

Some postscripts for previous replies in this thread:

  1. "Trending" was taken from Twitter, where it refers to hashtags with high levels of recent use.
  2. The "Trending" pod on the overview page for a discussions space is not identical to the first items in the 'discussions' tab, as it includes activity on the other content panels (documents, ideas, polls, etc.) where those are present. If we sent everyone to the discussions tab, users would never know there's a new document posted (e.g. an FAQ) and would have no way to reach it.
  3. If you prefer a different layout of your set of regular forums, try the Personalized Homepage feature (using the "Your View" button on the forums homepage).

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Feb 01, 2013 0
Most Valuable Participant ,
Feb 01, 2013

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Dave Merchant wrote:

That's completely counter to the ethos behind the forums. Our goal is to build up as many previously-answered questions as possible, so as to reduce the need to ask the same thing over and over (which is immensely annoying for those who have to keep answering it!). In a perfect world, searching via Google, Community Help or the forums tool itself should always bring up an answer to any customer's questions regarding the use of Adobe products.

...

I fully agree. However, the pocess would be a lot more efficient if correct answers were marked as such, which is not common in the Reader forums, where graffiti, Pat Willener and others, myself included, post the same answers to the same questions at least once a day...

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Feb 01, 2013 0
Most Valuable Participant ,
Feb 01, 2013

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If the OP doesn't return to mark an answer as correct, then the moderators for each space should be doing it. With Reader, I suspect that the type of users we get mean they are less likely to bother returning. I'll keep an eye on the activity.

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Feb 01, 2013 0
Mentor ,
Feb 01, 2013

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where you set not view or use Trending questions.  I stll think it’s a band width waster.  All I want to see is any activity within the last 2 weeks.

I went to my preferences and on both tabs there were only to items to change and none makes reference to Trending anything.

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Feb 01, 2013 0
Mentor ,
Feb 01, 2013

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you haven't thought of the possibility that often people ask questions and get  a bunch of answers but doesn't help their problem, so they give up.

Even I have received answers that didn't help. They could be helpful, but when tried they just didn't.

For instance in the the creative cloud forum I have a question going. about I am unable to sighn in. for I go to Web site and you it I can sign in using the same email address. I've tried changing my Password and changing it back. But the CC application on my computer just won't let me sign. Some are suggesting to remove browser cookies. That isn't the issue it’s the app on computer that doesn't function.

So far I haven't received a satifactory answer. And don't foresee ever getting one so I will leave unmarked.

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Feb 01, 2013 0
Most Valuable Participant ,
Feb 01, 2013

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If you follow the links from the Forum Comments overview page we have a bunch of Popular Documents, including one describing how to customize your forums experience.

There's also an FAQ, with items explaining that the "Trending" widget has absolutely no adverse impact on performance.

Timely proof  that the overview page has a reason for being there .

Phillip Jones wrote:

I went to my preferences and on both tabs there were only to items to change and none makes reference to Trending anything.

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Feb 01, 2013 0
Most Valuable Participant ,
Feb 01, 2013

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Dave Merchant wrote:

If the OP doesn't return to mark an answer as correct, then the moderators for each space should be doing it. With Reader, I suspect that the type of users we get mean they are less likely to bother returning. I'll keep an eye on the activity.

I think that the average newcomer to the Reader forum never finds his/her way back. And yes, it would be great if a mod kept an eye on those repeating questions.

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Feb 01, 2013 0
LEGEND ,
Feb 01, 2013

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Dave Merchant wrote:

If the OP doesn't return to mark an answer as correct, then the moderators for each space should be doing it. With Reader, I suspect that the type of users we get mean they are less likely to bother returning. I'll keep an eye on the activity.

Don't have any data, but get the feeling many users use the e-mail option.  With this option OP does not see Helpful or Correct Fields to mark.  They would have to go back to the Forum specifically to do this task, and I am sure that is too much to expect.

THe Helpful and Correct Fields would somehow have to be included with e-mail sent to OP.  Is this possible?

Also, a pet peeve of mine is that they do not see any edits.  I like Claudio's idea that the response would not be sent for immediately so edits could be made.  THink even 5 min. would be OK.  I see the mistakes or think of omisssions shortly after I hit Post.

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Feb 01, 2013 0
Most Valuable Participant ,
Feb 02, 2013

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Unfortunately there's not an option to drive the answer-marking system using the email connector in Jive.

I know that some first-time posters will subscribe to their thread and then converse via email (hence the fun when they don't realize they are talking to world+dog, and start including private information), but it's a minority. What I don't think the new users realize is quite what the "Correct" and "Helpful" buttons are for, and that they're supposed to press one. A lot of times they'll come back and post a thank-you, but won't mark the thread. After waiting a couple of days, the moderators are supposed to do it - but only if there's actually a solution.

For example:

  1. John Doe asks "Why can't I install Reader on my iPhone?" in the Adobe Reader forum
  2. Alice Smith replies, directing him to describe the problem in more detail in the Adobe Reader for iOS forum.
  3. John Doe doesn't return.

Was he helped? No - not in the sense of being given a solution, as we don't know if he ever installed the app, nor what was stopping him from doing it in the first place. So the mods could assign Alice a 'Helpful' but not a 'Correct', and the thread will not be flagged as being answered.

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Feb 02, 2013 0