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I can't modify my account information. Progress circle does not disappear

New Here ,
May 11, 2012

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When i sign in and try to modify my account information, the progess circle (which appears when loading 'My Information' page, see attached image) does not disappear.

Because of this I cannot modify my account information. I deleted cookies and internet usage histories, tried with different browsers, but didn't work.

Please fix it or tell me how can I solve this problem.

adobe account error.PNG

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I can't modify my account information. Progress circle does not disappear

New Here ,
May 11, 2012

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When i sign in and try to modify my account information, the progess circle (which appears when loading 'My Information' page, see attached image) does not disappear.

Because of this I cannot modify my account information. I deleted cookies and internet usage histories, tried with different browsers, but didn't work.

Please fix it or tell me how can I solve this problem.

adobe account error.PNG

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May 11, 2012 0
Adobe Employee ,
May 11, 2012

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No one in the forums has access to your Adobe ID account. I would suggest calling the Adobe Customer Service folks to see if they can clear up the issue to allow you to edit your info at Adobe.com

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May 11, 2012 0
LEGEND ,
May 11, 2012

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You need to log into your country's Adobe site.  For example, people in the UK need to go to this address:

http://www.adobe.co.uk

People in USA need to go here:

http://www.adobe.com

I don't know why this is so but this what I had to do when I wanted to change my delivery address.

Hope this proves useful.

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May 11, 2012 1