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I do not stay signed in the forum

Explorer ,
Dec 02, 2019

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I am requested to sign in, every time i enter the adobe support community. Why is that?

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Correct answer by Dave Merchant | Most Valuable Participant

You log in with your AdobeID on Adobe's own server, but the forum is running on a system owned by another company. To authenticate between the two relies on a set of browser cookies, but the "remember me" cookie set on Adobe's login page is ignored by the forum software. This means that all the subsequent cookies created by the forum software expire when your browser session closes, plus there is also an idle timeout feature. There is no plan to "fix" the way this works; Adobe certainly cannot let the company running the forum have access to the AdobeID database.

 

You sometimes get logged out of the forums, but clicking the "Log In" button instantly reconnects you without asking for a password. That happens when the "remember me" cookie on Adobe's server is still active, so Adobe's login form instantly sends you back with a new session cookie.

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I do not stay signed in the forum

Explorer ,
Dec 02, 2019

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I am requested to sign in, every time i enter the adobe support community. Why is that?

Most Valuable Participant
Correct answer by Dave Merchant | Most Valuable Participant

You log in with your AdobeID on Adobe's own server, but the forum is running on a system owned by another company. To authenticate between the two relies on a set of browser cookies, but the "remember me" cookie set on Adobe's login page is ignored by the forum software. This means that all the subsequent cookies created by the forum software expire when your browser session closes, plus there is also an idle timeout feature. There is no plan to "fix" the way this works; Adobe certainly cannot let the company running the forum have access to the AdobeID database.

 

You sometimes get logged out of the forums, but clicking the "Log In" button instantly reconnects you without asking for a password. That happens when the "remember me" cookie on Adobe's server is still active, so Adobe's login form instantly sends you back with a new session cookie.

TOPICS
Account management, Creative Cloud

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Dec 02, 2019 0
Most Valuable Participant ,
Dec 02, 2019

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I notice I get this if I am away for a few hours. I get a login box. I IGNORE THE BOX AND WAIT. After a few seconds it signs in, with no typing from me, and I can continue. I'm not saying this is a good thing!

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Dec 02, 2019 3
Explorer ,
Dec 02, 2019

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That happend to me once, also.

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Dec 02, 2019 0
Most Valuable Participant ,
Dec 03, 2019

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You log in with your AdobeID on Adobe's own server, but the forum is running on a system owned by another company. To authenticate between the two relies on a set of browser cookies, but the "remember me" cookie set on Adobe's login page is ignored by the forum software. This means that all the subsequent cookies created by the forum software expire when your browser session closes, plus there is also an idle timeout feature. There is no plan to "fix" the way this works; Adobe certainly cannot let the company running the forum have access to the AdobeID database.

 

You sometimes get logged out of the forums, but clicking the "Log In" button instantly reconnects you without asking for a password. That happens when the "remember me" cookie on Adobe's server is still active, so Adobe's login form instantly sends you back with a new session cookie.

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Dec 03, 2019 3
Explorer ,
Dec 03, 2019

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That explains a lot, but all this is a very confusing situation.

Anyhow, today i logged in automatically, though i entered my pasword yesterday.

So the browser session lasts for how long?

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Dec 03, 2019 0
Most Valuable Participant ,
Dec 05, 2019

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A "session" normally lasts until you close your browser window (not just the tab), but there are lots of privacy add-ons that can influence it.

 

Most browsers let you look at the cookies for the currently-open page; there will be a mountain of them doing marketing tracking but the critical ones for keeping your forum login alive are the ones set by the community subdomain, such as LiSESSIONID. The cookies with a host entry at the .adobe.com top-level domain are from the AdobeID form, so if you chose "stay signed in" those should have an expiry long in the future.

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Dec 05, 2019 1
Adobe Community Professional ,
Dec 05, 2019

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So I have an email re a post Dave Merchant has added to this thread, the link brings me here. Only problem is, Dave's post isn't here at the time of looking.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 05, 2019 0