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inbox

Contributor ,
May 13, 2014

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I would like to:

     1. Delete the junk in my in box.

     2. Stop it from filling up with junk in the first place.

Adobe Community Professional
Correct answer by hans-g. | Adobe Community Professional

Hello Martin,

to stop getting email notifications about something you don't want to get email about: Just click the gear icon at the top of the pane and select Stop future notifications. See example of your message:

drConn.JPG

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inbox

Contributor ,
May 13, 2014

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I would like to:

     1. Delete the junk in my in box.

     2. Stop it from filling up with junk in the first place.

Adobe Community Professional
Correct answer by hans-g. | Adobe Community Professional

Hello Martin,

to stop getting email notifications about something you don't want to get email about: Just click the gear icon at the top of the pane and select Stop future notifications. See example of your message:

drConn.JPG

Hans-Günter

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May 13, 2014 0
Adobe Community Professional ,
May 13, 2014

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Hello Martin,

to stop getting email notifications about something you don't want to get email about: Just click the gear icon at the top of the pane and select Stop future notifications. See example of your message:

drConn.JPG

Hans-Günter

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May 13, 2014 0
Most Valuable Participant ,
May 13, 2014

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May 13, 2014 0
Most Valuable Participant ,
May 24, 2014

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John, do you think the OP would be able to find the answer by following your link? I didn't feel like even trying,..

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May 24, 2014 0
LEGEND ,
May 23, 2014

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[Moved to Forum Comments.]

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May 23, 2014 0
Most Valuable Participant ,
May 26, 2014

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If you trawl through Jive's documentation it will tell you how to manage your 'followed' items, but the simple answers are:

  1. You can't delete things in your Inbox. They're not yours.
  2. You can't prevent "automatic tracking" of every contribution you make.

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May 26, 2014 0
Most Valuable Participant ,
May 26, 2014

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And we should thank these as improvements?

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May 26, 2014 0
LEGEND ,
May 26, 2014

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Dave Merchant wrote:

You can't delete things in your Inbox. They're not yours.

That doesn't make any sense.  If these are not mine, then it shouldn't be called 'Inbox'.

And what's the point of having a permanent display of

50+.png

on the top of my pages?

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May 26, 2014 0
Most Valuable Participant ,
May 26, 2014

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inbox.jpg

And what's the point of having a permanent display of

50+.png

on the top of my pages?

I had a "bunch" until I went to my inbox and clicked to mark everything as read, and "unread only" showing in my inbox

Now, every time I add to a message thread, I click the Follow option near the top right and select the Stop following option so new messages to that thread are not added to my inbox... I do still have to go back to my inbox and click to mark as read again when someone "likes" a reply I made, but I do keep my inbox notices cleared out

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May 26, 2014 0
Adobe Community Professional ,
May 27, 2014

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Now, every time I add to a message thread, I click the Follow option near the top right and select the Stop following option so new messages to that thread are not added to my inbox... I do still have to go back to my inbox and click to mark as read again when someone "likes" a reply I made, but I do keep my inbox notices cleared out

"Every time"? That's a lot of burden to place on forum users and it won't happen on my computer. I'll just get used to the 50+ indicator.

I suspect you'll be one of the few doing this more than once.

I'm struggling every day to view these changes as improvements.

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May 27, 2014 0
Most Valuable Participant ,
May 27, 2014

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Pat Willener wrote:

That doesn't make any sense.  If these are not mine, then it shouldn't be called 'Inbox'.

Your 'Inbox' is a collection of activity feeds, not an email folder. Think of it like a Facebook timeline - you're seeing previews of other peoples' content taken directly from the forums, so 'deleting' it has no logical meaning. You can 'hide read items' but these are not copies, they are live windows into the forum spaces you are following.

And I know automatic tracking is annoying but Jive doesn't care. People have been complaining about it since version 5, the response is get used to it. Remember that we're not using SBS the way Jive intended. On a corporate deployment even the most active users would only be involved in a couple of Engage projects or private groups (both of which we've turned off here), so they would actually want to keep abreast of them. The idea of people posting answers all across a hugely-popular public forum just doesn't figure in Jive's mind.

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May 27, 2014 0
Mentor ,
May 27, 2014

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Pat Willener wrote:

That doesn't make any sense.  If these are not mine, then it shouldn't be called 'Inbox'.

And what's the point of having a permanent display of

50+.png

on the top of my pages?

Click on the Number, then inbox, then read each item in turn the numbers will count down as read and will disappear when the last  is read.

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May 27, 2014 0
Mentor ,
May 27, 2014

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Dave Merchant wrote:

Your 'Inbox' is a collection of activity feeds, not an email folder. Think of it like a Facebook timeline - you're seeing previews of other peoples' content taken directly from the forums, so 'deleting' it has no logical meaning. You can 'hide read items' but these are not copies, they are live windows into the forum spaces you are following.

And I know automatic tracking is annoying but Jive doesn't care. People have been complaining about it since version 5, the response is get used to it. Remember that we're not using SBS the way Jive intended. On a corporate deployment even the most active users would only be involved in a couple of Engage projects or private groups (both of which we've turned off here), so they would actually want to keep abreast of them. The idea of people posting answers all across a hugely-popular public forum just doesn't figure in Jive's mind.

Do they even have a mind

Have to admit two things I like with the new system:

  1. Don't have to sign in every 10 seconds
  2. The new system actually let you use your computers built in dictionary. So that unusual or customized words can be saved and reused, Or words JIVE knew nothing about would pass.

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May 27, 2014 0
Most Valuable Participant ,
May 27, 2014

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On reading threads such as this make me think that perhaps the Jive software is not reaaly suitable for these forums .

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May 27, 2014 0
LEGEND ,
May 27, 2014

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That's an understatement.

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May 27, 2014 0
Guide ,
May 27, 2014

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John T Smith wrote:

Now, every time I add to a message thread, I click the Follow option near the top right and select the Stop following option so new messages to that thread are not added to my inbox...

AHA!!! Thank you for that!

--OB

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May 27, 2014 0
LEGEND ,
May 27, 2014

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John T Smith wrote:

inbox.jpg

And what's the point of having a permanent display of

50+.png

on the top of my pages?

I had a "bunch" until I went to my inbox and clicked to mark everything as read, and "unread only" showing in my inbox

Now, every time I add to a message thread, I click the Follow option near the top right and select the Stop following option so new messages to that thread are not added to my inbox... I do still have to go back to my inbox and click to mark as read again when someone "likes" a reply I made, but I do keep my inbox notices cleared out

Whenever I login in to these forums, the first thing I normally do is to go to "my" inbox and mark everything as "read" and the number disappears completely until the inbox fills up with new ones..

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May 27, 2014 0
Adobe Community Professional ,
May 27, 2014

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Agreed but I'm resigned to the fact that being part of the Adobe community means we're forced to use it whether we like it or not.

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May 27, 2014 0
Adobe Community Professional ,
May 27, 2014

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Dave Merchant wrote:

Remember that we're not using SBS the way Jive intended.


The idea of people posting answers all across a hugely-popular public forum just doesn't figure in Jive's mind.

So why is Adobe persevering with Jive if it's not being used for its intended purpose?

Every tweak and feature request will be stonewalled by the response "Jive does not work like that". Square peg, round hole.

So, what's the point in using it if it's guaranteed to frustrate everyone?

Reminds me of using Word to run a spreadsheet or Excel to write a letter.

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May 27, 2014 0
Most Valuable Participant ,
May 27, 2014

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John Waller wrote:

So why is Adobe persevering with Jive if it's not being used for its intended purpose?

The database can't be migrated to another platform, and it's too big to be thrown away.

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May 27, 2014 0
Mentor ,
May 28, 2014

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Dave Merchant wrote:

The database can't be migrated to another platform, and it's too big to be thrown away.

Start from Scratch Like you did when you wen from the old internal system to Jive just quit cold turkey and find a system that does what it is supposed to. Just keep the record of user post  that accounts for number of Post. And such.  You did it one time it can be done again.

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May 28, 2014 0
Most Valuable Participant ,
May 28, 2014

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This place has tendrils into hundreds of other sites, from Community Help to Twitter. By staying with Jive all the URIs remain the same, so an old blog linking to a thread will carry on working. The nuclear option would destroy all that. Don't get me wrong, I would much prefer to be sitting here with phpBB or vBulletin too; but public corporations would never risk something that drastic. "Support" is an overhead - this site doesn't make a dime for the shareholders so provided it's not actually on fire, s'all good.

"Better the Devil you know" rules in the land of project management focus group steering committees.

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May 28, 2014 0
Mentor ,
May 28, 2014

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In other words when Adobe entered an agreement with Jive, it was  one of the biggest mistakes ever made on Earth. PhpBB is ten times better than jive will ever be.

in Other words we are stuck with the Craxx

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May 28, 2014 0
LEGEND ,
May 28, 2014

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this site doesn't make a dime for the shareholders

I don't believe that's correct.  People are only going to stick with the software if it continues working.  This site helps make sure it continues working for a LOT of people, who might otherwise have switched to different software and stopped giving their money to Adobe.

Yes, support is an expense, but it's an expense that will cost you more in lost revenue if you don't do it.  If people stop volunteering their time here because using these forums is just painful (I'm on that edge right now)...

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May 28, 2014 0
Adobe Community Professional ,
May 28, 2014

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"Support" is an overhead - this site doesn't make a dime for the shareholders so provided it's not actually on fire, s'all good.

If that is genuinely Adobe's attitude towards support and the forums then it's disappointing, short sighted and misguided.

They're burning up a lot of goodwill amongst forum regulars and MVPs (aka customers) and the reputation of Adobe support generally is in decline.

That ripple effect must affect the bottom line - just not enough to ring any alarm bells yet.

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May 28, 2014 0
Mentor ,
May 28, 2014

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These forum does make money for Adobe. Were it not for these Forums Adobe would have to Fold up their Tents, sell the Desks ad building, Fire the employees . And watch the investors one by one climb the World Trade center and  do a swan dive to the pavement.

No Support. No sell Products Especially products that even the cheapest cost $4-500's, wil last with out real Support. The Phone support from India Is a Big Joke.

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May 28, 2014 0
Most Valuable Participant ,
May 28, 2014

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My point is that you'll never be able to prove that switching to another platform would result in X additional subscriptions to Creative Cloud, so there's no business case for proactively changing the status quo. If it got so bad that customers were canceling orders solely because of the forum software, that's the point someone yells "fire".

Is this the perfect solution? Course not. Is there a PowerPoint chart that shows the cost of re-building the site would be offset by new revenue in quarter three? Course not - so how exactly would you go about applying for the budget?

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May 28, 2014 0