Insert Image broken in Chrome

May 20, 2013

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Insert Image in Chrome brings up a completely black dialog with no visible controls:

insert.PNG

(Most recent Chrome, version 26.0.1410.64 m on Windows 7 64.)

Wish I knew which browser Jive/Adobe is testing with, so I could just use that and not worry.  I had switched to Chrome when IE broke, but it looks IE is now working again.

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Insert Image broken in Chrome

May 20, 2013

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Insert Image in Chrome brings up a completely black dialog with no visible controls:

insert.PNG

(Most recent Chrome, version 26.0.1410.64 m on Windows 7 64.)

Wish I knew which browser Jive/Adobe is testing with, so I could just use that and not worry.  I had switched to Chrome when IE broke, but it looks IE is now working again.

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May 20, 2013 0
May 20, 2013

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That happened to me with IE 8 (on XP-Pro), and I went to Chrome to fix it.

I have not encountered that issue yet, using Chrome, BUT with some fairly recent Jive update, I did lose my Attach Link function - looks exactly like your screen-cap for Attach Image.

My Chrome is Version 26.0.1410.64 m also, and I just Attached about 8 Images this AM (Monday, May 20).

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May 20, 2013 0
Adobe Employee ,
May 20, 2013

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I'm on the same version of Windows and Chrome and can't duplicate this. Have you tried clearing your browser cache or anything like that?

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May 20, 2013 0
Adobe Employee ,
May 20, 2013

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Testing from Chrome/Windows.

bridge_72.jpg

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May 20, 2013 0
May 20, 2013

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I just did Settings > History > Clear Browsing Data and selected everything from the beginning of time and then restarted the browser.   But I get the exact same symptoms, an all-black Insert Image dialog.

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May 20, 2013 0
Adobe Employee ,
May 20, 2013

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I'm not sure if that would clear the cache. Try this…

go to chrome//settings and click on Show Advanced Settings

In the Privacy section click Clear Browsing Data

Then check the Empty the Cache check box

Thanks!

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May 20, 2013 0
May 20, 2013

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That took me to the same dialog I used before:

Capture.PNG

I checked everything again, but still no effect :-<

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May 20, 2013 0
Adobe Employee ,
May 20, 2013

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Not sure what else to offer. I've tested using Chrome on both Mac and Windows and have not been able to duplicate the condition.

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May 20, 2013 0
May 20, 2013

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OK, thanks.   IE is working again, so I'll use that.

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May 20, 2013 0
May 20, 2013

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John,

It sounds like it's a "six of one, half-dozen of another" situation. I can Attach Images in Chrome, but not Attach Links. In IE 8, I can Attach Links, but not Images... such is life.

2 Glasses of red wine 320x320.jpg

From Chrome on Windows XP-Pro SP3.

Good luck,

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May 20, 2013 0
May 20, 2013

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John R. Ellis wrote:

Insert Image in Chrome brings up a completely black dialog with no visible controls...

Some of these pop-up dialogs, regardless of the browser, you just have to wait them out.  Sometimes it's a few seconds, sometimes a few minutes - eventually they will open up.

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May 20, 2013 0
May 20, 2013

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Some of these pop-up dialogs, regardless of the browser, you just have to wait them out. Sometimes it's a few seconds, sometimes a few minutes - eventually they will open up.

Hmm, I tried Insert Image one hour and 20 minutes ago, and it's still all black.

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May 20, 2013 0
May 21, 2013

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Pat,

For Insert Link in Chrome (XP-Pro SP3), I have actually gone to get a haircut, just over the mountain, and nothing changed in what I would guess was a full 45 mins.

Yes, in some instances, "waiting out" a screen can yield dividends, but I think that this is just not one of those - but would be happy to be corrected.

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May 21, 2013 0