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Instructions on how to post a question in a forum

Community Beginner ,
Dec 21, 2017

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I have no option to "ask a question" within the PSE Elements forum.  How do I go about doing this??  Yes, I am signed into my account.

Adobe doesn't provide any support for this product, yet they make it impossible to attempt to get help via a forum too.  Sorry, but I shouldn't have to scour the internet, YouTube and the Adobe site just to figure out how to ask a question on a product you sold.  It should not be this difficult.  Really makes me not want to upgrade to 18, which was the entire reason for this quest.

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Correct answer by John T Smith | Most Valuable Participant

The "root" of each forum will have an OVERVIEW and a CONTENT option at the top

The default is overview, such as this for Encore Encore

Click the content option and then START A DISCUSSION such as Encore

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Instructions on how to post a question in a forum

Community Beginner ,
Dec 21, 2017

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I have no option to "ask a question" within the PSE Elements forum.  How do I go about doing this??  Yes, I am signed into my account.

Adobe doesn't provide any support for this product, yet they make it impossible to attempt to get help via a forum too.  Sorry, but I shouldn't have to scour the internet, YouTube and the Adobe site just to figure out how to ask a question on a product you sold.  It should not be this difficult.  Really makes me not want to upgrade to 18, which was the entire reason for this quest.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

The "root" of each forum will have an OVERVIEW and a CONTENT option at the top

The default is overview, such as this for Encore Encore

Click the content option and then START A DISCUSSION such as Encore

Views

7.3K

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Dec 21, 2017 0
Most Valuable Participant ,
Dec 21, 2017

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Dec 21, 2017 1
Community Beginner ,
Dec 21, 2017

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Thanks John, but I have been to all those places prior to asking my question.  The info provide does not coincide with the options I have available to me.  I waited on hold for over an hour for someone just to tell me where/how to post a question.  No luck.  Their documentation (website, manual), no luck. 

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Dec 21, 2017 2
Most Valuable Participant ,
Dec 21, 2017

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The "root" of each forum will have an OVERVIEW and a CONTENT option at the top

The default is overview, such as this for Encore Encore

Click the content option and then START A DISCUSSION such as Encore

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Dec 21, 2017 2
Community Beginner ,
Dec 21, 2017

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Thank YOU!

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Dec 21, 2017 0
New Here ,
Feb 05, 2018

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I cannot see what you are talking about!  I am banging my head against my desk here!  Production hasn't worked properly for a month, my computer is currently expensive junk, I have just spent three days trying to sort this, uninstalling and reinstalling everyhing, I have advanced not one step, the guy on chat was just useless, and I just want to ask some questions and there is no way, that I can see, of placing a question here!

Is this all some practical joke?

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Feb 05, 2018 0
Adobe Community Professional ,
Feb 05, 2018

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MrTreacle​ what software are you using? We can point you to your forum with screenshots if needed.

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Feb 05, 2018 0
New Here ,
Feb 11, 2018

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Audition.

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Feb 11, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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MrTreacle  wrote

Audition.

In the Audition CS5.5, CS6 & CC  forum, scroll to the bottom.

audition.jpg

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Feb 12, 2018 1
Advocate ,
Sep 25, 2019

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This post refers to the old forum which worked as expected. In the new forum since beginning of september 2019 there is no such information available.

Like is not the same! Report as ??? and Follow are useless in this context.

There is no information on how to use this awful application:

  • Nesting replies and a multitude of View all Replies is a nightmare in reading these posts.
  • What is Report good for?
  • What does Follow mean in this forum?
  • How do I mark a post as Solution?
  • Like is not the same as marking a post as problem solution!
  • How can I mark text as some heading? It is awful to increase the text size for this purpose - we have HTML since more than 20 years now!
  • How can I assure that my answer is a reply to the first question and not to a sub-answer?
  • And where have all the flowers gone? The valueable posts some years ago which really solved still existing problems?
  • How to get rid of this useless large image at the beginning of an e-mail telling me about the development in my post?

Who had this dumb idea to ruin the functioning community help?

Who invernted this over-exegerated word experience? This forum is a huge step backwards in useability!

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Sep 25, 2019 1
Explorer ,
Nov 21, 2019

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Please forgive me for posting a related question under your original post.  Perhaps, you can direct me to a resolution of my problem.

 

Have returned to the Adobe Forum after some time, only to discover that they have changed their format.  For some reason or another, I am unable to execute a new post (new thread) after composing the text and clicking the “post” button.  However, I am able to post a reply.  In fact, posting a “reply” seems to be the only way I can communicate this posting problem I am having.  With your indulgence for intruding on your original post, I am hoping you can direct me to a resolution of my problem.

 

Many thanks.

 

Bruce

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Nov 21, 2019 0
New Here ,
Dec 22, 2017

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Such an intersting article ! Thanks a lot

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Dec 22, 2017 0
Community Beginner ,
Feb 07, 2018

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The forums block me from asking a question as well.   What good is it, if you can not ask a question?  I'm going on 6 hours straight and 3 support calls today and i only have 1 simple question !

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Feb 07, 2018 1
Adobe Community Professional ,
Feb 08, 2018

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robertk31536873​ what software are you needing to ask a question about?

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Feb 08, 2018 0
New Here ,
Dec 07, 2019

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Hi there I'm desperately needing help on getting CC to download, it keeps hanging around 5 / 6% and I can't find anywhere on how to make a post on this. I'm very frustrated with your site navigation and downloading CC

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Dec 07, 2019 0