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Issues with email notifications and notification feed

Adobe Employee ,
Jun 10, 2020

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Hi all,

 

I just wanted to post a quick update that the team is aware of some timeframes in the past week where community members are not receiving email notifications.

 

  1. The first timeframe occurred from Thursday, June 4th, 2020 around 1-2 PM PT to Friday, June 5th, 2020 around 8 PM PT. 
  2. The second timeframe occurred from Tuesday, June 9th, 2020 around 2-3 PM PT to today, Wednesday, June 10th, 2020 around 2-3 PM PT.

 

Additionally, we're seeing incorrect behavior where the Notification feed displays "You don't have any notifications. Try posting a new topic or question to see some activity here."

 

We are actively working with our partner vendor to narrow down the root cause so that we can proceed with a permanent solution.

 

Thanks,

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe
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Issues with email notifications and notification feed

Adobe Employee ,
Jun 10, 2020

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Hi all,

 

I just wanted to post a quick update that the team is aware of some timeframes in the past week where community members are not receiving email notifications.

 

  1. The first timeframe occurred from Thursday, June 4th, 2020 around 1-2 PM PT to Friday, June 5th, 2020 around 8 PM PT. 
  2. The second timeframe occurred from Tuesday, June 9th, 2020 around 2-3 PM PT to today, Wednesday, June 10th, 2020 around 2-3 PM PT.

 

Additionally, we're seeing incorrect behavior where the Notification feed displays "You don't have any notifications. Try posting a new topic or question to see some activity here."

 

We are actively working with our partner vendor to narrow down the root cause so that we can proceed with a permanent solution.

 

Thanks,

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe
TOPICS
Bug

Views

276

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Jun 10, 2020 0
Adobe Community Professional ,
Jun 10, 2020

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Hi Melissa, is June a typo? As I haven't received any emails since 9 May and reported that around 15th May, along with others.

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Jun 10, 2020 1
Adobe Employee ,
Jun 10, 2020

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Hi Amebr, it's not a typo. We're aware of your specific issue and have a separate case open for that fix. For this specific case impacting you, we know of it impacting a handful of other ACPs. Let me know if you have other questions.

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Jun 10, 2020 0
Amebr LATEST
Adobe Community Professional ,
Jun 10, 2020

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Thanks

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Jun 10, 2020 0