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login problem

Enthusiast ,
Oct 03, 2013

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hi

i have some login problem

i use firefox 24 windows 7 64bit

and sometime i 'm not logged

i have to click login , sometime i got an error webpage , now i was able to login

i have cookies enabled , i tried to clean up cookis but nothing

help

thanks

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login problem

Enthusiast ,
Oct 03, 2013

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hi

i have some login problem

i use firefox 24 windows 7 64bit

and sometime i 'm not logged

i have to click login , sometime i got an error webpage , now i was able to login

i have cookies enabled , i tried to clean up cookis but nothing

help

thanks

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Oct 03, 2013 0
LEGEND ,
Oct 03, 2013

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I am experiencing the same, since yesterday evening, Oct. 02, about 7:00PM (19:00) PDT, with Chrome.

I am logged-out, and get one of a couple of error messages. Yesterday, I got the log-in screen, but it would not function, throwing an error. Today, Oct 03, I cannot even access the log-in screen - error out.

Cache and cookies have been cleaned out.

Luckily, IE automatically logged me in, and is what I am using here.

I knew that new log-ins were coming (my Adobe Forum ID is my e-mail address). With an e-mail ID, I assumed that I would not have issues, but Chrome will just not work now - worked up until about 7:00PM yesterday, then BAM!

Hope that this situation gets corrected.

Hunt

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Oct 03, 2013 0
LEGEND ,
Oct 03, 2013

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I have had the same problem twice this week.  Normally I click on my bookmark and it takes me to the general discussion page where I am signed in.  But today and Monday when I clicked on the bookmark it takes me to the hated  Forum page with the FAQ and Recent Discussion among other nonsense.

I am not signed in but when I click on Sign In it says "Jive SBS    OPPS! Page Can Not Found"

So something has been changed over the weekend as have never had this problem before.

I dumped the browser cache and that did not solve problem.  After dumping cache rebooted computer and then I when I clicked on the bookmark I was back to normal and signed in.  Don't know if dumping cache was necessary, or just rebooting computer.  But should not have to do either.

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Oct 03, 2013 0
Most Valuable Participant ,
Oct 03, 2013

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I have now had the 404 page not found twice this week

The first time, I restarted Win7 and all was well

Today, I simply exited IE10 and came back, and could log in

I think we've been "jived" again

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Oct 03, 2013 0
LEGEND ,
Oct 03, 2013

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John T.,

That COULD well be the cause, as such has happened in the past.

Maybe someone forgot to "feed the gerbil" at Jive?

All is well, that ends well...

Hunt

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Oct 03, 2013 0
Enthusiast ,
Oct 04, 2013

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today the same issue

not logged with the last version of firefox and opera

i tried to login nothing

after about 30 attempts i was able to login

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Oct 04, 2013 0
LEGEND ,
Oct 04, 2013

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Same problem today, when I click my bookmark it takes me to the hated Forum page with the FAQ and Recent Discussion among other nonsense.  I am not signed in but when I click on Sign In it says "Jive SBS    OPPS! Page Can Not Found"

Rebooted Firefox - no change.  Cleared Cache - no change.  Cleared cache and reboot of Firefox worked.  Bookmark takes me to General Discussion and I am already signed in.

Need to fix ths problem.  This week 3 out of 4 days resulted in this problem.  Never had this problem before.  Something happened Sunday night at Jive.  WHat is Jive SBS error?

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Oct 04, 2013 0
LEGEND ,
Oct 04, 2013

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Curt,

Maybe after my initial problem, I have just been lucky?

Hope that things hold well for you, in the future. I was surprised at how much I missed access to the Adobe Forums! Maybe fodder for my next visit to my analyst... ?

Is there a "12-Step Program," to get OFF of Adobe Forums?

Good luck, and as I will be traveling for a week, will let you folk sort out the root cause for all of this - please have it fixed, upon my return.

Hunt

PS - that has to be a record number of smilies for me.

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Oct 04, 2013 0
LEGEND ,
Oct 04, 2013

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Will you still have smiles after visiting Washington D.C.?

I believe it could be worse than missing Adobe Forums, you would really be sick if you missed being on the Jive User Forum.

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Oct 04, 2013 0
Enthusiast ,
Oct 04, 2013

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Oct 04, 2013 0
Mentor ,
Oct 04, 2013

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Just tried reseting cookies in SeaMonkey Mac Still had to quit and reopen 4 times before I could get to sign in Screen. It isn't Cookies. It isn't web browsers because I tried 10 different ones with same result the first, second, third, fourth time You may get in or not. Ten different Web Browsers. How much proof do you need. Fix the Dxxx servers. If you can't fix it bet it the Heck up throw it out a 30 story building window and put in a new.

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Oct 04, 2013 0
LEGEND ,
Oct 04, 2013

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Curt,

That is a really good question. I am but the "attending spouse," and can occupy myself in many ways. My poor wife is first, attending a healthcare CEO conference, and then has two days of meetings with Congress. Will be interesting to see if those come about, and with whom. Maybe only for her, but next week might prove interesting, to say the least - hope that the wine bars are not in "shutdown mode... "

Hunt

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Oct 04, 2013 0
LEGEND ,
Oct 03, 2013

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Well, Chrome finally came around to "my way of thinking." Guess that when I threatened to Remove it, the program got scared, and started allowing log-in... Or, Adobe got a glitch in the Log-in page fixed?

All is good on my computer, after a half-day of issues.

Good luck to all,

Hunt

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Oct 03, 2013 0
Enthusiast ,
Oct 04, 2013

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I am not only having problems signing in, Adobe refuses to remember that I have logged in.  Again, again and again.

Haven't we been here before?

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Oct 04, 2013 0
Enthusiast ,
Oct 04, 2013

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And 3 more times!

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Oct 04, 2013 0
Enthusiast ,
Oct 04, 2013

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...and again....Every time I close the browser (Safari 6.0.5,  OS X 10.8.5)

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Oct 04, 2013 0
LEGEND ,
Oct 04, 2013

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Bob,

Could it be that you have changed the security settings on your browser, and it is no longer accepting cookies from Adobe?

Good luck,

Hunt

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Oct 04, 2013 0
Mentor ,
Oct 04, 2013

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Just received notice to reset my passwords.

I did. On on both then went in and changed my passwords

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Oct 04, 2013 0
Enthusiast ,
Oct 04, 2013

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After many attempts I'm back.

All my security and cookie settings are unchanged.

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Oct 04, 2013 0
Mentor ,
Oct 04, 2013

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Removed Cookies easily on SeaMonkey. Can't find the cookie Manager on Firefox. And save Password since I removed the old saved passwords.

Didn't have much of a Problem changing passwords this time thankfully. I had them even longer

Still having issue signing into FF.

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Oct 04, 2013 0
Most Valuable Participant ,
Oct 05, 2013

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Phillip, in Firefox Mac: Preferences > Privacy > History, click on Show cookies button. Names may not be coincident as my version is in Spanish...

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Oct 05, 2013 0
Mentor ,
Oct 05, 2013

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I go it fixed added to extensions  Saved Passwords and Remember Passwords I was able to save the passwords.

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Oct 05, 2013 0
Most Valuable Participant ,
Oct 05, 2013

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I was answering this comment of yours:

Can't find the cookie Manager on Firefox.

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Oct 05, 2013 0
Mentor ,
Oct 05, 2013

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Ver 25B5 does exactly show as you describe:Privacy_and_Welcome_to_the_Website_of_Phillip_M._Jones__CET.png

No button you have to click on link

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Oct 05, 2013 0
Enthusiast ,
Oct 05, 2013

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hi

right click ->information about the page->security->show cookies ->type adobe ->remove all cookies (i haven't english version but should be so)

hope it works Philip

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Oct 05, 2013 0
LEGEND ,
Oct 05, 2013

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You have to change this first

ffcookies.PNG

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Oct 05, 2013 0
Most Valuable Participant ,
Oct 06, 2013

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Phillip, am I wrong or do I see a blue remove individual cookies button in your screenshot?

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Oct 06, 2013 0
Mentor ,
Oct 06, 2013

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yes you do. In previous version of FF there actually were buttons.  If your not looking extremely carefully you would miss the blue text.

I go it straightened out by adding two extensions.  Saved Passwords and  Remember Passwords.

Although this allowed me to set the new Password still didn't correct this problem with this Jive error.

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Oct 06, 2013 0
LEGEND ,
Oct 07, 2013

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Another Monday, and still same login problem.  Have to clear cache, and reboot browser.  Otherwise get the "JIVE SBS error - Opps and not find Page".

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Oct 07, 2013 0
Mentor ,
Oct 07, 2013

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Jive is just Jive talking they have lost their mind

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Oct 07, 2013 0
Enthusiast ,
Oct 19, 2013

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Hi

i still have problems

i have always to sign

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Oct 19, 2013 0
Most Valuable Participant ,
Oct 06, 2013

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Everything as usual in Explorer/Win this morning, but logged out in Firefox/Mac. Solved by just clearing cache, restarting FF and coming in again, without having to log in.

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Oct 06, 2013 0