Lousy Customer Service

Nov 05, 2012

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Can someone tell me why I've been on hold for over an hour and counting, just to speak to a customer service representative?  After paying $299 for their product, I would expect much better customer service.

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Lousy Customer Service

Nov 05, 2012

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Can someone tell me why I've been on hold for over an hour and counting, just to speak to a customer service representative?  After paying $299 for their product, I would expect much better customer service.

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Nov 05, 2012 0
Nov 05, 2012

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1 hour and 51 minutes and counting.  Unbelievable.

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Nov 05, 2012 0
Adobe Employee ,
Nov 05, 2012

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Hi FrankGinMD,

Apologies to hear about the less than ideal wait time. Was there something specific (product & issue) we could help you find resolve to? I see that you've also posted here: http://forums.adobe.com/message/4825925#4825925.

Let's continue here on this thread in hopes we can direct you to the help you're looking for.

Thanks,

Bing

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Nov 05, 2012 0
Nov 13, 2012

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The Adobe site is infuriating! All I want is a contact email address to send anemail to to get a reply.

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Nov 13, 2012 0
Adobe Employee ,
Nov 13, 2012

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Hi Kell1, thanks for reaching out. What's the product & issue you're needing help with? Perhaps we can direct you to one of our online forums first. Let me know.

Thanks,

Bing

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Nov 13, 2012 0
Nov 13, 2012

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Ok wow, that speedy reply is actually impressive. Don't know why its made so difficult on the site, anyway I just want to know what the cost is to upgrade my cs3 standard design suite to the latest version and also cross platform at the same time and is it easy enough to do?

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Nov 13, 2012 0
Adobe Employee ,
Nov 13, 2012

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I can definitely provide the cross-platform upgrade price for you once I know what current CS6 suite you're interested in upgrading to.

Thanks,

Bing

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Nov 13, 2012 0
Nov 15, 2012

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I think just the standard design package.

[ edited by forum host - email headers removed ]

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Nov 15, 2012 0
Adobe Employee ,
Nov 15, 2012

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Hi Kell 1,

An upgrade from your current Design Standard CS3 to CS6 is $699US before applicable shipping & taxes. Any other questions we can help with?

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Nov 15, 2012 0
Most Valuable Participant ,
Nov 05, 2012

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If you have a question about a particular product, you might do better to select a product forum http://forums.adobe.com/index.jspa and ask there

Anything about sales, you'll just have to stay on hold until you can speak to someone from Adobe, rather than another user

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Nov 05, 2012 0