Make announcements before the actual event, please...

Most Valuable Participant ,
Aug 13, 2009 Aug 13, 2009

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It just keeps getting better and better... If you're going to do a "scheduled maintenance" on the site and it might prevent people from logging in, post the announcement BEFORE you do it, not when it's nearly over.

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LEGEND ,
Aug 13, 2009 Aug 13, 2009

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Yup.


Scheduled = Planned in advance!


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Most Valuable Participant ,
Aug 13, 2009 Aug 13, 2009

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Scheduled = Planned in advance!

Well, from Collins English Dictionary:

schedule ... ~vb (tr.) 7. to make a schedule of or place in a schedule. 8. to plan to occur at a certain time.

It could be 7 in the sense: included into the schedule of unplanned/unforeseen events, only it sounds better, until someone comes to think about it.

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LEGEND ,
Aug 13, 2009 Aug 13, 2009

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Hi all

I think the login issue was unexpected.

As for the "Scheduled outage" page you saw, It has been my own experience that this is kind of a default page you see when things go awry. Kind of like a custom 404 page you see on the web.

Cheers... Rick

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Most Valuable Participant ,
Aug 13, 2009 Aug 13, 2009

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It was not a page. It's a "sticky" at the top of the forums home-page.

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Community Beginner ,
Aug 13, 2009 Aug 13, 2009

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It was not a page. It's a "sticky" at the top of the forums home-page.

Oh, darn.... you just dashed my hopes! Saw that sticky & thought "Oh, they've resolved the logout issue! They're telling people!" and I was pleased. Appears it I was not only wrong, but the note is more-or-less useless! Sigh-sie-poosies.

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LEGEND ,
Aug 13, 2009 Aug 13, 2009

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Hi there

The "Sticky" was the Jive announcement feature. Indeed it was updated at the time of the event to alert folks there were issues.

Cheers... Rick

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Advisor ,
Aug 13, 2009 Aug 13, 2009

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try67 wrote:

It was not a page. It's a "sticky" at the top of the forums home-page.

The sticky says we are experienceing issues, not that it is planned maintenance.

The error page (if you try to login during the problem)  is a generic Adobe error page that says "planned maintenance".   Hosts cannot control what Adobe's redirect pages look like.

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Most Valuable Participant ,
Aug 13, 2009 Aug 13, 2009

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Curt Wrigley wrote:

try67 wrote:

It was not a page. It's a "sticky" at the top of the forums home-page.

The sticky says we are experienceing issues, not that it is planned maintenance.

The error page (if you try to login during the problem)  is a generic Adobe error page that says "planned maintenance".   Hosts cannot control what Adobe's redirect pages look like.

Is it does. Read it.

I didn't say anything about any error page.

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Advisor ,
Aug 13, 2009 Aug 13, 2009

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Sorry, Im reading the one that is there now.   I dont know when the scheduled maintenance one was up; but apparently whats happening now is unexpected.

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Advocate ,
Aug 13, 2009 Aug 13, 2009

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Curt Wrigley wrote on 8/13/2009 4:28 PM:

I dont know when the scheduled maintenance one was up; but apparently whats happening now is unexpected.

To anybody on the forums side of things at least. It may have been

expected by some people in the infrastructure group or something.

I will try to find an RSS feed with maintenance announcements and hook

that into one of the pages here, but I don't think Adobe is used to that

kind of transparency (and scrutiny) in its maintenance operations.

Jochem

--

Jochem van Dieten

http://jochem.vandieten.net/

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Guru ,
Aug 13, 2009 Aug 13, 2009

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The intent was there, right? It tawze a baby set in the right direction.

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