Mark as solved?!

Community Beginner ,
Oct 04, 2019

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Hi,

 

Got a mail from the forum:

 

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

 

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

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1 Correct Answer

Adobe Employee , Oct 21, 2019
axmelissarios1 Adobe Employee , Oct 21, 2019
Hi all,   I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.   Thanks again, Melissa

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Adobe Community Professional ,
Oct 05, 2019

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I received a similar email, and opening the link only opened the content I posted.
I did n’t know what to do.
The content I posted was also a way to deal with the trouble, so I didn't need to reply, but I didn't know how to post discussions and ideas as I did with Jive, so I just posted it.


TkfY(ACP),JAPAN

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LEGEND ,
Oct 05, 2019

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QUOTE:

Hi,

 

Got a mail from the forum:

 

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

 

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

END QUOTE:

 

You really can't make a original post as Solved. You have to mark one of the replies as the Correct Answer. then the post will be listed as Solved, I think.

 

2019-10-05 10_04_35-Mark as solved_! - Adobe Support Community.png

 

 

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Community Beginner ,
Oct 05, 2019

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"Correct Answer" is not available via web UI -but from the mobile version I can see it. Please check this (using Google Chrome, latest version under Windows)

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Adobe Community Professional ,
Oct 21, 2019

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danieln36939495, good evening.
You can't give the correct answer unless it's the mobile version.
I thought if I opened a forum on my smartphone, the correct button came out!

clipboard_image_0.png

clipboard_image_1.png

 

Even in the case of a PC, the correct answer button will come out for what you have posted by making the browser width the smallest (= same environment as mobile).

clipboard_image_2.png

However, this is a behavior that should be improved in forums that are expected to be used on PCs.


TkfY(ACP),JAPAN

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Community Beginner ,
Oct 21, 2019

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Hi, 
Correct - making the width of the browser window triggers the "mark as correct answer"
I think Adobe should fix this "bug"? Or?

 

/Daniel

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Adobe Community Professional ,
Oct 05, 2019

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Only moderators and staff can mark correct now.

Can you post a link to the post you want marked corredt?

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LEGEND ,
Oct 05, 2019

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So the OP can't mark his own discussion with a Correct Answer? Well that's Stupid. Kind of like this whole forum layout.

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Adobe Community Professional ,
Oct 05, 2019

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confusing!

I am not a staff or moderator.
The other day, an email arrived to put the correct answer mark on the content I posted, so the correct answer mark did not come out even if I followed the instructions.

 

clipboard_image_0.png

 

That such a specification change was done ...
I want you to avoid sending emails to members who can't get the correct answer mark from the beginning.
Does it mean that the exit (correct answer) has become stricter instead of the renewal that the screening for submissions has become faster (has been lost?)?


TkfY(ACP),JAPAN

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LEGEND ,
Oct 06, 2019

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I suspect you are completely correct. This whole forum is a mess to navigate.

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Adobe Employee ,
Oct 18, 2019

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This is not what we intended - I wish I had seen this sooner. Original post authors should have the ability to mark any reply to their original post as a correct answer. 

Melissa Rios, Product Manager, Community Experience & Platform | Adobe

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Adobe Employee ,
Oct 18, 2019

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Hi danieln36939495,

 

Can you please reply with a screenshot of what you see or screen recording of what you see? Please ensure it's a post you wrote that (like this one) and you should see the Correct Answer option under any reply.

Melissa Rios, Product Manager, Community Experience & Platform | Adobe

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Adobe Community Professional ,
Oct 21, 2019

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Hi Melissa,

now after the 18th of October should any OP be able to mark an answer as "Correct" or "Solution"?

How should that work? Where can this functionality be found? I'm on Windows 10 with Firefox and cannot see such a feature.

Below a  screenshot from one of my threads that I started:

 

OP-cannot-mark-reply-as-correct-2.PNG

 

Regards,
Uwe Laubender

( ACP )

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Adobe Community Professional ,
Oct 21, 2019

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Hi Daniel,

strange; what kind of browser on what kind of device are you talking about?

 

I'm on Windows 10 with Firefox. Changing the width of the browser window will not reveal new functionality for me as OP in e.g. this thread here that I started at October 18th:

https://community.adobe.com/t5/Community-Feedback/BUG-in-Forum-Translation-module-cannot-translate/t...

 

Regards,
Uwe Laubender

( ACP )

 

 

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Community Beginner ,
Oct 21, 2019

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I use Windows 7 and Chrome. Tested with Windows 10 and Chrome - works as well. But Windows 10 and Firefox - don´t work. Can´t  log in...

 

So - try Google Chrome

/ Daniel

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Adobe Community Professional ,
Oct 21, 2019

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Hi

I do get the opportunity to mark as 'correct answer', mind you, I do have Admin rights so that could be it?

FYI 

I am on Mac, Chrome Browser Version 77.0.3865.120 (Official Build) (64-bit)

 

At the bottom of an answer to a thread I see this "toolbar" [screenshot below]

I see this both on threads I started - and ones I contributed to

Screen Shot 2019-10-21 at 15.21.44.JPEG

I hope this helps

 

neil barstow, colourmanagement

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Adobe Employee ,
Oct 21, 2019

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Hi all,

 

I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

 

Thanks again,

Melissa

Melissa Rios, Product Manager, Community Experience & Platform | Adobe

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Adobe Community Professional ,
Oct 21, 2019

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That’s great Melissa

thanks

neil

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Adobe Community Professional ,
Oct 22, 2019

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Melissa, Hello.

And thank you. Thanks to that, I was able to give the correct answer to the post I asked.

However, there seems to be an issue where the correct button does not appear unless you browse on a smartphone or reduce the browser screen width from a PC.
This kind of issue is inconvenient and confusing for people who use the forum on PC mains. I would also like you to consider a modification.

 

  1. Reduce the browser screen width from a PCclipboard_image_0.png
  2. browser fullscreen width from a PC(no resolved button)

clipboard_image_2.png


TkfY(ACP),JAPAN

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Adobe Employee ,
Oct 22, 2019

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Hi Tacafy大尉, thanks for reporting this. I'd like to get more information for our engineers to reproduce. Can you describe the size of your display and the resolution you're using? For example, my desktop computer's display is 27 inches and the resolution I'm using is 2560 x 1440. Can you also confirm you're not zooming in with your browser and what size are you reducing the window to? 1/2, 1/3, or something else?

Melissa Rios, Product Manager, Community Experience & Platform | Adobe

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Adobe Community Professional ,
Oct 23, 2019

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axmelissarios1, Hello.
Thank you for watching the reply.
The computer environment I used is as follows.
・ Notebook computer
・ Display size: 15.6 inches wide / 1366 × 768, 12.1 inches wide / 1600 × 900.
Both browsers are 100% zoomed in and out.

 

However, when the browser is enlarged even if it is wide, the correct button seems to be displayed as shown below (it seems that the same effect as the width narrowed by expanding)
Environment: Windows 10 desktop / 24-inch wide monitor / 1920 × 1080.

250% expansion on full screen.

image.pngAdjusting the size with several patterns and verifying it, it seems that the ”correct answer" button can be displayed when the browser width is reduced between 1/2 and 1/3.

Verification environment:

・ Windows10 Notebook computer(browzer:google chrome)
・ Display size:  12.1 inches wide size/ 1600 × 900.

full screenfull screen

 

half screenhalf screen

 

between 1/2 and 1/3([Correct] button appears)between 1/2 and 1/3([Correct] button appears)

 

1/3 screen([Correct] button appears)1/3 screen([Correct] button appears)

 


TkfY(ACP),JAPAN

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