Mark as solved?!

Community Beginner ,
Oct 04, 2019

Copy link to clipboard

Copied

Hi,

 

Got a mail from the forum:

 

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

 

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

Hi all,

 

I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

 

Thanks again,

Melissa

Views

648

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Mark as solved?!

Community Beginner ,
Oct 04, 2019

Copy link to clipboard

Copied

Hi,

 

Got a mail from the forum:

 

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

 

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

Hi all,

 

I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

 

Thanks again,

Melissa

Views

649

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 04, 2019 0
Adobe Community Professional ,
Oct 05, 2019

Copy link to clipboard

Copied

I received a similar email, and opening the link only opened the content I posted.
I did n’t know what to do.
The content I posted was also a way to deal with the trouble, so I didn't need to reply, but I didn't know how to post discussions and ideas as I did with Jive, so I just posted it.


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2019 0
LEGEND ,
Oct 05, 2019

Copy link to clipboard

Copied

QUOTE:

Hi,

 

Got a mail from the forum:

 

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

 

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

END QUOTE:

 

You really can't make a original post as Solved. You have to mark one of the replies as the Correct Answer. then the post will be listed as Solved, I think.

 

2019-10-05 10_04_35-Mark as solved_! - Adobe Support Community.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2019 1
Community Beginner ,
Oct 05, 2019

Copy link to clipboard

Copied

"Correct Answer" is not available via web UI -but from the mobile version I can see it. Please check this (using Google Chrome, latest version under Windows)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2019 1
Adobe Community Professional ,
Oct 21, 2019

Copy link to clipboard

Copied

danieln36939495, good evening.
You can't give the correct answer unless it's the mobile version.
I thought if I opened a forum on my smartphone, the correct button came out!

clipboard_image_0.png

clipboard_image_1.png

 

Even in the case of a PC, the correct answer button will come out for what you have posted by making the browser width the smallest (= same environment as mobile).

clipboard_image_2.png

However, this is a behavior that should be improved in forums that are expected to be used on PCs.


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

Copy link to clipboard

Copied

Hi, 
Correct - making the width of the browser window triggers the "mark as correct answer"
I think Adobe should fix this "bug"? Or?

 

/Daniel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 21, 2019 0
Adobe Community Professional ,
Oct 05, 2019

Copy link to clipboard

Copied

Only moderators and staff can mark correct now.

Can you post a link to the post you want marked corredt?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2019 2
LEGEND ,
Oct 05, 2019

Copy link to clipboard

Copied

So the OP can't mark his own discussion with a Correct Answer? Well that's Stupid. Kind of like this whole forum layout.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2019 1
Adobe Community Professional ,
Oct 05, 2019

Copy link to clipboard

Copied

confusing!

I am not a staff or moderator.
The other day, an email arrived to put the correct answer mark on the content I posted, so the correct answer mark did not come out even if I followed the instructions.

 

clipboard_image_0.png

 

That such a specification change was done ...
I want you to avoid sending emails to members who can't get the correct answer mark from the beginning.
Does it mean that the exit (correct answer) has become stricter instead of the renewal that the screening for submissions has become faster (has been lost?)?


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2019 1
LEGEND ,
Oct 06, 2019

Copy link to clipboard

Copied

I suspect you are completely correct. This whole forum is a mess to navigate.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2019 0
Adobe Employee ,
Oct 18, 2019

Copy link to clipboard

Copied

This is not what we intended - I wish I had seen this sooner. Original post authors should have the ability to mark any reply to their original post as a correct answer. 

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 18, 2019 0
Adobe Employee ,
Oct 18, 2019

Copy link to clipboard

Copied

Hi danieln36939495,

 

Can you please reply with a screenshot of what you see or screen recording of what you see? Please ensure it's a post you wrote that (like this one) and you should see the Correct Answer option under any reply.

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 18, 2019 0
Adobe Community Professional ,
Oct 21, 2019

Copy link to clipboard

Copied

Hi Melissa,

now after the 18th of October should any OP be able to mark an answer as "Correct" or "Solution"?

How should that work? Where can this functionality be found? I'm on Windows 10 with Firefox and cannot see such a feature.

Below a  screenshot from one of my threads that I started:

 

OP-cannot-mark-reply-as-correct-2.PNG

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 21, 2019 0