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Message for John C

Guide ,
Aug 22, 2011

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.Hi John C.  It's been suggested that I post this here (already in the Lounge)

On Saturday something very odd happened. Not only did my avatar go AWOL, but so did my contribution history. 

My user name log-in correctly shows my Adobe purchases history, so I haven't accidentally signed in under a different account name.

Something's definitely reset my forum profile! HELP!

Is there a way of salvaging it?  Thanks.

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Message for John C

Guide ,
Aug 22, 2011

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.Hi John C.  It's been suggested that I post this here (already in the Lounge)

On Saturday something very odd happened. Not only did my avatar go AWOL, but so did my contribution history. 

My user name log-in correctly shows my Adobe purchases history, so I haven't accidentally signed in under a different account name.

Something's definitely reset my forum profile! HELP!

Is there a way of salvaging it?  Thanks.

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Aug 22, 2011 0
Adobe Employee ,
Aug 22, 2011

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We should be able to fix that. Give me 6 minutes and then try signing out and back in.

Thanks!

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Aug 22, 2011 0
Adobe Employee ,
Aug 22, 2011

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I am having trouble locating your original account. Can you point me to a discussion that has your old info?

Thanks

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Aug 22, 2011 0
Guide ,
Aug 22, 2011

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http://forums.adobe.com/thread/862842?tstart=0

Hi John - Something odd HAS happened to my user name!

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Aug 22, 2011 0
Enthusiast ,
Aug 22, 2011

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oops... x-posted. nevermind.

Message was edited by: dave milbut

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Aug 22, 2011 0
Adobe Employee ,
Aug 22, 2011

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Thanks!

Please try signing out and back in.

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Aug 22, 2011 0
Guide ,
Aug 22, 2011

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Thanks.  That seems to have done it.  What happened there?

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Aug 22, 2011 0
Adobe Employee ,
Aug 23, 2011

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Wish I knew so I could tell them how to fix it.

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Aug 23, 2011 0
LEGEND ,
Aug 24, 2011

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J-MS wrote:

What happened there?

From what I've seen, a second "ghost" account gets created.  This may have something to do with automatically logging into your account by stored cookie information, which normally works just fine.

In any case, you've done exactly the right thing by coming here and asking the admins to fix it.

Let's hope in the next version of the forum this won't be happening.

-Noel

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Aug 24, 2011 0