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My account has been split, can't fix it.

Enthusiast ,
May 20, 2010

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My account has been split exactly as as described in the thread titled "Why has my account spawned a similar identity?".

My original account screen name set up ages ago is "gatorjim2000". The split account name is "gatorjim2000-ehBrrD".

The gatorjim2000 account shows I have only been a member since Mar. 30, 2010 which is way wrong. All of my points, history, etc. moved over to gatorjim2000-ehBrrD.

I have followed all of the steps suggested in the above referenced thread (multiple times, actually) but the problem still exists.

I would like to have all of my information merged into gatorjim2000 and have gatorjim2000-ehBrrD disappear. Thanks.

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My account has been split, can't fix it.

Enthusiast ,
May 20, 2010

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My account has been split exactly as as described in the thread titled "Why has my account spawned a similar identity?".

My original account screen name set up ages ago is "gatorjim2000". The split account name is "gatorjim2000-ehBrrD".

The gatorjim2000 account shows I have only been a member since Mar. 30, 2010 which is way wrong. All of my points, history, etc. moved over to gatorjim2000-ehBrrD.

I have followed all of the steps suggested in the above referenced thread (multiple times, actually) but the problem still exists.

I would like to have all of my information merged into gatorjim2000 and have gatorjim2000-ehBrrD disappear. Thanks.

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May 20, 2010 0
Adobe Employee ,
May 20, 2010

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Please sign out and sign back in. You should then be back in under your original account.

Thanks!

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May 20, 2010 0
Enthusiast ,
May 20, 2010

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Well at least I have my original account back. Thanks. But the accounts didn't merge...maybe you can't do that, though.

Any suggestions when using the forums to avoid this mess?

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May 20, 2010 0
Adobe Employee ,
May 20, 2010

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Unfortunately, I cannot merge them. If they ever figure out the issue, we might be able to get things merged at that point.

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May 20, 2010 0