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My "account has been disabled" -- What??

New Here ,
May 13, 2010

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When I attempted to log on to the Adobe forums the other day, I got the message:

It appears your account has been disabled. You might contact your administrator if you think this is a mistake.

I had to create a new user name to access.

Although I don’t have a huge number of postings under my belt, I did have an account on the Adobe forums for around 10 years, and It is annoying to have to create a new username to get on here.

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My "account has been disabled" -- What??

New Here ,
May 13, 2010

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When I attempted to log on to the Adobe forums the other day, I got the message:

It appears your account has been disabled. You might contact your administrator if you think this is a mistake.

I had to create a new user name to access.

Although I don’t have a huge number of postings under my belt, I did have an account on the Adobe forums for around 10 years, and It is annoying to have to create a new username to get on here.

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May 13, 2010 0
Adobe Employee ,
May 13, 2010

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Hi: please send me a private message with your details (previous account/user name) and I will route it to the forum admin.  To send a PM, click on my Profile link and then click on the Send private message link on the right.

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May 13, 2010 0
Adobe Employee ,
May 14, 2010

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If you haven't already, please send me your original account name. I will get it fixed. There was a "glitch" where the Forum software disabled accounts that had not posted in some time frame.

Thanks!

John

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May 14, 2010 0
Adobe Employee ,
May 14, 2010

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Mark sent me your info, and you account should be active again. Sorry about that!

John

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May 14, 2010 0
New Here ,
Jun 08, 2010

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Same issue here. I just sent a PM to the "adobe admin" account profile from this thread.

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Jun 08, 2010 0
Adobe Employee ,
Jun 08, 2010

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Your account should be updated. Please try logging in again.

Sorry about that!

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Jun 08, 2010 0
Explorer ,
Jun 08, 2010

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Ah, much better. Thanks!

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Jun 08, 2010 0
New Here ,
Jul 11, 2010

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looks like me too, trying to login into the forum and get the same error "Account disabled".. access to the rest of the adobe

areas is fine

will follow other's footsteps and PM adobe-admin

thanks

Sami

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Jul 11, 2010 0
Adobe Employee ,
Jul 12, 2010

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What is the user name on the account that isn't working?

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Jul 12, 2010 0
Adobe Employee ,
Jul 12, 2010

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I found it (got your private message). This should be fixed shortly.

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Jul 12, 2010 0