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Need contact details for cancelled subscription

New Here ,
Oct 15, 2019

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I recieved an email confirming my subscription was cancelled in April
I have now noticed i am still being charged
If i reply to the email i get an automated message saying we dont read these emails
I cant find an email or contact number on the website to resolve this issue.
Is adobes new buisness model singing up customers for free deals and then charging them forever more?

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Need contact details for cancelled subscription

New Here ,
Oct 15, 2019

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I recieved an email confirming my subscription was cancelled in April
I have now noticed i am still being charged
If i reply to the email i get an automated message saying we dont read these emails
I cant find an email or contact number on the website to resolve this issue.
Is adobes new buisness model singing up customers for free deals and then charging them forever more?

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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You need to contact Customer Support in whatever country you are in.

 

UPDATE 16 October 2019 I have removed the email address as it was for a specific group of products not applicable here.

 

 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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Hi James,

this forum if for users who need helpo from their peers in using the "community" i.e. using the forums. It is almost exclusively handled by we volunteers.

For matters like this you'll want to contact Adobe's Customer Care / Support. https://helpx.adobe.com/uk/contact.html

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement

 

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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neil barstow, colourmanagement, only moderators can mark an answer as correct.

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Oct 15, 2019 0
New Here ,
Oct 15, 2019

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I am experiencing a similar problem. Have found my money has been easily taken and when you want to stop the service, it is near impossible.

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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Contact your credit card compnay and Disput the charges. If that doesn't work get a new credit card number.

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Oct 15, 2019 0