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Ongoing customer support issues - accounts related

New Here ,
Jun 18, 2013

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Hi,

I'm hoping to attract some assistance from an Adobe representative?

We're a web design agency who have a number of software subscriptions and ongoing problems with Adobe billing / customer support. I've spent hours of wasted business hours on the phone and so am trying the forums instead. The last person I spoke to last week, Prabhanjan, abandoned my call after 1hr and 20mins, as he didn't know how to fix the billing issue we have and said he couldn't give me any ref / case number to call back with. Extremely frustrating and very poor customer service.

The series of billing issues we've had over the past 4 months have all been due to errors on Adobe's part and have been a nightmare to resolve. There are no email addresses to contact, so I'm hoping someone might pick this thread up?

The problem that we're currently having is related to vat.

Thanks in advance.

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Ongoing customer support issues - accounts related

New Here ,
Jun 18, 2013

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Hi,

I'm hoping to attract some assistance from an Adobe representative?

We're a web design agency who have a number of software subscriptions and ongoing problems with Adobe billing / customer support. I've spent hours of wasted business hours on the phone and so am trying the forums instead. The last person I spoke to last week, Prabhanjan, abandoned my call after 1hr and 20mins, as he didn't know how to fix the billing issue we have and said he couldn't give me any ref / case number to call back with. Extremely frustrating and very poor customer service.

The series of billing issues we've had over the past 4 months have all been due to errors on Adobe's part and have been a nightmare to resolve. There are no email addresses to contact, so I'm hoping someone might pick this thread up?

The problem that we're currently having is related to vat.

Thanks in advance.

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Jun 18, 2013 0
Guide ,
Jun 18, 2013

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An e-mail address that some people have had luck with is:

adbecare@adobe.com

Note: That's A-D-B-E-care. not A-D-O-B-E-care

Good luck.

--OB

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Jun 18, 2013 0
igben LATEST
New Here ,
Jun 19, 2013

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Thanks OB, I appreciate your help on this.

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Jun 19, 2013 0
Adobe Employee ,
Jun 18, 2013

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Hi there,

I'm taking a look at your account information now. I'll follow up via private message when I have some more info to pass on.

Thanks,

Madison

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Jun 18, 2013 0