Page Errors accessing Adobe Forums, Please Help !!

Explorer ,
Jul 09, 2009 Jul 09, 2009

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Hey Folks,

My work and personal laptop are unable to access any forum on the Adobe site using Internet Explorer. If I enable debugging, the errors that I receive before the webpage fails to respond include:

'Jive' is undefined

'JiveSpotLightSearch' is undefined

'JiveViewThreads' is undefined

Line: 2325 Error: Object Expected

These all seem to be related to Jive Softwares "Clearspace" software that is used on the Adobe site. None of the forums, Yahoo, or google seem to have any information on this problem. It has got to be a missing add-on, a security setting, or some other inocculous problem.

I had to load Firefox just to access this forum to post this thread !

Thanks in advance for your help,

Eric

Ps    Please don't advise me to use a difference browser or update to I.E. 8. My work has me locked into I.E. 7

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Guru ,
Jul 09, 2009 Jul 09, 2009

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Sounds like your job is blocking websites. This forum works at home with IE7. Same with IE8 except for some bugs. Look at your security and privacy level settings.

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Explorer ,
Jul 09, 2009 Jul 09, 2009

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I get the same thing on my personal Laptop as well.

I am running:
JAVA  version 1.6
J2SE Runtime Enviroment 5.0
Microsoft .NET Framework Version 1.1

I have tried disabling WinPatrol and Norton Antivirus and the problem remains.

What specifically should I be looking for in Security and Privacy Settings?

Eric

Ps      The post to thread via e-mail function does not work either. When I send a reply, I get a bounced e-mail message (See below)

This is the mail system at host mail.sgaur.hosted.jivesoftware.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                   The mail system

<clearspace-1379620380-116877-2-2097386@mail.forums.adobe.com>: host
    10.137.24.42[10.137.24.42] said: 553
    <clearspace-1379620380-116877-2-2097386@mail.forums.adobe.com> address
    unknown. (in reply to RCPT TO command)

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Guru ,
Jul 09, 2009 Jul 09, 2009

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.NET is at 3.5 now

Java is Version 6 update 14. Not sure if you have that

Updating directx may or may not help. Would not hurt

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Adobe Employee ,
Jul 13, 2009 Jul 13, 2009

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Eric - can you confirm that you are posting a reply by email from the same email account that is registered to your Adobe ID? The error message you received means that either the email account from which you posted is not recognized by the system or that you have replied to an email subscription that is old and the token on that message has expired.

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