My work and personal laptop are unable to access any forum on the Adobe site using Internet Explorer. If I enable debugging, the errors that I receive before the webpage fails to respond include:
'Jive' is undefined
'JiveSpotLightSearch' is undefined
'JiveViewThreads' is undefined
Line: 2325 Error: Object Expected
These all seem to be related to Jive Softwares "Clearspace" software that is used on the Adobe site. None of the forums, Yahoo, or google seem to have any information on this problem. It has got to be a missing add-on, a security setting, or some other inocculous problem.
I had to load Firefox just to access this forum to post this thread !
Thanks in advance for your help,
Ps Please don't advise me to use a difference browser or update to I.E. 8. My work has me locked into I.E. 7
Sounds like your job is blocking websites. This forum works at home with IE7. Same with IE8 except for some bugs. Look at your security and privacy level settings.
I get the same thing on my personal Laptop as well.
I am running:
JAVA version 1.6
J2SE Runtime Enviroment 5.0
Microsoft .NET Framework Version 1.1
I have tried disabling WinPatrol and Norton Antivirus and the problem remains.
What specifically should I be looking for in Security and Privacy Settings?
Ps The post to thread via e-mail function does not work either. When I send a reply, I get a bounced e-mail message (See below)
This is the mail system at host mail.sgaur.hosted.jivesoftware.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
10.137.24.42[10.137.24.42] said: 553
unknown. (in reply to RCPT TO command)
.NET is at 3.5 now
Java is Version 6 update 14. Not sure if you have that
Updating directx may or may not help. Would not hurt
Eric - can you confirm that you are posting a reply by email from the same email account that is registered to your Adobe ID? The error message you received means that either the email account from which you posted is not recognized by the system or that you have replied to an email subscription that is old and the token on that message has expired.