Platinum Support Phone Number

New Here ,
Sep 19, 2012 Sep 19, 2012

Copy link to clipboard

Copied

I am calling the number that Adobe gave me for Platinum Support (866-335-2256) and getting a message that it's down for maintenance until July?   Anyone have a way to talk to an actual person to log a support case? 

Views

1.4K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2012 Sep 19, 2012

Copy link to clipboard

Copied

Hi Megan,

We are currently experiencing a disruption in our support services, which is preventing customers from accessing any support over the phone, not just Platinum Support. If you need help with your Adobe products, please use the online resources available to you. 

We are working to restore service as quickly as possible and appreciate your patience.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2012 Sep 19, 2012

Copy link to clipboard

Copied

There was a phone company service outage this morning. It should be back in service now.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 21, 2012 Sep 21, 2012

Copy link to clipboard

Copied

There's always the (inexpensive) upgrade to diamond support, and beyond that for only a reasonable fee there is unobtanium support.  If you still get busy signals there's the (gasp) top tier, of course - collapsed matter level support. 

-Noel

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines