Point system on forum

Adobe Community Professional ,
Sep 18, 2010

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I'm sure this has been discussed at length, but I am not a fan of users selecting the "right" answer and points being awarded. Many novice users do not know what the right answer is and vote incorrectly, or there are multiple right answers. I feel this just adds a competitive edge to the forums that is not helpful. I'm a competitor and, I'll admit, when I give a right answer and someone else gives the same answer and gets the "vote", I'm disappointed. There are great, helpful people in these forums and I am indebted to them, that's why I'd like to share some of the knowledge I've gain. I suppose I just need to grow up and ignore the silly point system that is now in place.

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Point system on forum

Adobe Community Professional ,
Sep 18, 2010

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I'm sure this has been discussed at length, but I am not a fan of users selecting the "right" answer and points being awarded. Many novice users do not know what the right answer is and vote incorrectly, or there are multiple right answers. I feel this just adds a competitive edge to the forums that is not helpful. I'm a competitor and, I'll admit, when I give a right answer and someone else gives the same answer and gets the "vote", I'm disappointed. There are great, helpful people in these forums and I am indebted to them, that's why I'd like to share some of the knowledge I've gain. I suppose I just need to grow up and ignore the silly point system that is now in place.

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Sep 18, 2010 0
Most Valuable Participant ,
Sep 18, 2010

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rcraighead wrote:

I suppose I just need to grow up and ignore the silly point system that is now in place.

Many of us do just that.

I'm not here for the points anyhow.

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Sep 18, 2010 0
LEGEND ,
Sep 18, 2010

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I may be wrong but I don't think there was a single user in favour of the pointless points system when we switched to jive as forum platform.


Plenty criticised the very faults that you mentioned though.


It was ignored.

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Sep 18, 2010 0
LEGEND ,
Sep 18, 2010

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There is also the situation where a poster replies with something like, "you are just not smart enough to use this program, so give up," and they get the 10pt. Correct Answer, while others give answers to the question, and get stiffed.

Stuff happens, and few users pay much attention to the points.

Good luck,

Hunt

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Sep 18, 2010 0
LEGEND ,
Sep 18, 2010

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Hi all

I can only echo the sentiments of the others here. The points are, well... pointless for all the reasons mentioned earlier.

Sometimes I see folks asking users to mark a correct answer as it "helps the other posters". But in many views those that always ask seem to come off as begging them to "vote for pedro".

Personally I ignore the points. I figure that folks are here for two reasons. Seeking assistance or offering assistance. And if you are here to offer assistance, points shouldn't really matter. If they do, you are probably offering assistance for misguided reasons.

Cheers... Rick

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Sep 18, 2010 0
Most Valuable Participant ,
Sep 18, 2010

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rcraighead wrote:

....

.I suppose I just need to grow up and ignore the silly point system that is now in place.


Together with the too many bugs one has to ignore in order to use these forums, some of them corrected in versions of the forums software that are now about a year old, but still there because the software has not been updated...

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Sep 18, 2010 0
LEGEND ,
Sep 18, 2010

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The only useful part of that system is that the original poster can mark the thread as "resolved" or "answered", which helps a lot in a busy forum.

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Sep 18, 2010 0
Mentor ,
Sep 18, 2010

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pwillener wrote:

The only useful part of that system is that the original poster can mark the thread as "resolved" or "answered", which helps a lot in a busy forum.

…provided the poster is really in a position to discern a good answer from a bum steer.

Otherwise, it does more damage than good.

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Sep 18, 2010 0
LEGEND ,
Sep 19, 2010

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There will always be the danger of this. Sometimes, it boils down to a suggestion working in the cited case. The answer might not be the best, or most accepted method, but if it gets things working for the OP, good has been done.

With some Adobe programs (PS and PrPro spring immediately to mind), there are many ways to accomplish pretty much the same thing. The difference might only be the workflow that one likes to utilize. Sometimes, it's be a case of using keyboard shortcuts vs some mouse clicks on menus.

That is one of the reasons that I like to see other posters weigh in, with their "solution." Though reply #1 might get the OP going, reply #3 might well be one that they like better, based on their workflow and perhaps their Assets. Also, I often learn other ways of doing something that I have taken for granted for decades, so can learn something from those other posts. Are they the "right answer?" Maybe, but that is in the eyes of the beholder (OP).

Hunt

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Sep 19, 2010 0
LEGEND ,
Sep 19, 2010

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the_wine_snob wrote:

With some Adobe programs (PS and PrPro spring immediately to mind), there are many ways to accomplish pretty much the same thing. ...   That is one of the reasons that I like to see other posters weigh in, with their "solution." Though reply #1 might get the OP going, reply #3 might well be one that they like better,

Or, more likely, people will see the "Answered" icon and not bother to read the question let alone give an alternative answer.


The system may be fine for some environments but not for these kind of forums.

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Sep 19, 2010 0
LEGEND ,
Sep 19, 2010

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Well, that might depend on why one comes to the thread to begin with. If one is hoping to help out, then they might shy away, assuming that the answer has been given. OTOH, if they have used Search, and ended up at the thread, I feel quite certain that the "Answered" icon will not cause them to hesitate. As a matter of fact, should one come to the thread via that route, I would anticipate that they would be MORE likely to read a thread, that might also answer their question.

I cannot count the number of threads, where there were dozens on great answers, and nothing was ever marked. A new subscriber shows up, with a similar problem, and posts, "Did you ever find anything that worked?"

I think that it depends on who is navigating to a thread, and why.

Hunt

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Sep 19, 2010 0
Enthusiast ,
Sep 19, 2010

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I cannot count the number of threads, where there were dozens on great answers, and nothing was ever marked. A new subscriber shows up, with a similar problem, and posts, "Did you ever find anything that worked?"

i think that's exactly what john means. that person overlooked all those wonderful answers. on the other hand, he gets to a thread with all those wonderful answers but one (and the first poor one, at that) is marked "correct" and all those wonderful answers are wasted on that poor soul.

his fault? ya sure. but a lost opportunity to "teach a man to fish".

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Sep 19, 2010 0
LEGEND ,
Sep 19, 2010

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However, if the OP marked nothing, and just disappeared, the person finding the thread, would have no clue what worked, or did not work.

Sometimes, it's very easy - work down through the suggestions, until something does work. That, rather linear method of troubleshooting is lost on many. They want instant gratification, and not have to do any work. Sometimes, that does happen, but again, so much will depend on the OP's system, and their Assets and workflow - what worked for one, might not work for the next bloke. Still, if there are replies that are marked, the new-comer has a bit of a priority to work with.

Now, should be require that all posters take a test, or perhaps a series of lessons, to determine if they are astute enough to award "Correct Answer" points?

Personally, I much prefer that an OP drop back by the thread, tell what they tried, and what worked, and how. I do not pay much attention to the thread being marked as "answered," or points having been awarded. In the end, it's about solving problems, and for as many, as is possible - at least to me.

Hunt

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Sep 19, 2010 0
Most Valuable Participant ,
Sep 19, 2010

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It seems to me that a very important fact, made several times in many

threads, including this one, tends

at times to be forgotten: more often than not, the least qualified person to judge if any given answer is "correct", is the original poster. This is specially true of newcomers, who only want an immediate answer to their immediate problems. And that will therefore accept as "correct" any workaround that solves the problem at hand, even if it is of the type "hit Return twice, look over your right shoulder, and shout done!". And who will of course not waste their valuable time looking for previously posted messages on the subject.

And, in my experience, the "not even coming back to say thank you" type tends to produce very long threads full of "I have the exact same problem" posts, frequently with only very remote resemblances to the opening post.

And some of you may have noticed that I keep on refusing to use the official workaround for the extra line feeds (to remove them manually!), but have stopped commenting this since we lost the ability to apply most of the basic formatting... 

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Sep 19, 2010 0
Enthusiast ,
Sep 19, 2010

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i understand your point hunt, and respect it, but agree with clauio. often the person doing the  choosing for correctness is the last person you'd want to take advice  from.

in my experience, the difference in the way it's intended to work and the actual results becomes "correct" versus "first" or "easiest".

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Sep 19, 2010 0
LEGEND ,
Sep 19, 2010

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Claudio,

I am not sure that I agree with you, but it might well be the product fora, that I frequent. When an OP has a problem, and someone suggests that they do, say a video driver update, and it solves their issues, I am not sure who would be better qualified to award a "Correct Answer." Hey, it worked for them and got them up and running.

Now, if one is discussing some highly involved topics, like color space, then an OP might well not be qualified to know if they have gotten a correct answer, or not.

If I have an issue, and you give me the answer to fix things, I do feel qualified to say, "Claudio gave me the correct answer." Might not be the ONLY answer, but if it worked... ?

Hunt

PS - for something as inane as the point system in Jive, I wonder if we are not spending too much time discussing it?

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Sep 19, 2010 0
LEGEND ,
Sep 19, 2010

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Dave,

Sometimes, that would be a correct assertion, however take a look at my reply to Claudio. I see many more cases, where a problem is solved for an OP, and that is what they came for.

Thanks for the comments,

Hunt

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Sep 19, 2010 0
LEGEND ,
Sep 20, 2010

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I think this very discussion proves beyond reasonable doubt that, since it works so differently in different circumstances, and is so unreliable, it would be better not to have the Points and "Answered" system at all.


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Sep 20, 2010 0
Enthusiast ,
Sep 20, 2010

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quod erat demonstrandum.

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Sep 20, 2010 0