Problem with my forum profile

[craigpmhere]

Hello all. I have been unable to access the functions of my proflie. If I try to view 'discussions', I get an error message saying "The specified user was not found." Does anyone know how I can fix this?

[adobe-admin]

You will need to change your screen name at Adobe.com to remove the semicolon from it.

Go to http://www.adobe.com and click on the Welcome link in the upper RIGHT corner (just below the search box) and select My Account.

Sign in with your Adobe ID if prompted

Click on My Information

Change your Screen Name and click on Update & Continue

Then come back to the forums and confirm that the name changed. Then you should be able to access your profile.

[craigpmhere]

Hello there and thanks for your help.

I successfully changed my proflie name from the upper right hand corner.

However I have not been able to make the next step. When I come back to the forums I do not see a place where I can "confirm that the name changed". Under "your stuff", I tried clicking 'profile", but that gives me the same error message.

Ideas?

[adobe-admin · Accepted solution]

Sorry, I wasn't clear. Sign out of the forums using the Log Out link on the front page of the Forums: http://forums.adobe.com (it is to the right of the list of available product forums).

Then sign in to the Forums again using your Adobe ID using the Login/Register link under the black forums banner on the upper left.

By confirm, I just meant to notice if the name changed.

Sorry about the confusion!

[craigpmhere]

Thank you!! That did the trick 🙂