Receiving a verification code that I did not ask for.

New Here ,
Apr 20, 2020 Apr 20, 2020

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I got 4 emails sending a verification code to me but I did not ask for any of them. How do I stop someone who's trying to log into my account? 

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correct answers 1 Correct Answer

Most Valuable Participant , Apr 25, 2020 Apr 25, 2020
I think all these replies may be missing the point. If someone tries to log in to your account, you do indeed get a confirmation email or text. This doesn't do them any good, and doesn't do you any good. You can't stop people trying to login. If your password is secure, they won't succeed. Mostly, they will give up. Sometimes, it's people with a very similar Adobe ID and a typing problem. Sometimes, it's someone trying to log in on a computer you recently used. Of course the email MIGHT be fake,...

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Adobe Community Professional ,
Apr 20, 2020 Apr 20, 2020

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Sounds like a phishing mail.

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Adobe Community Professional ,
Apr 20, 2020 Apr 20, 2020

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Derek is probably right. To be safe, I'd log in to your Adobe account (directly! no clicky-linky!) and update your password and check your email address.

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Adobe Community Professional ,
Apr 21, 2020 Apr 21, 2020

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Scan your computer for viruses and spyware.

 

Change your Adobe password ASAP.  Add 2-step verification if you haven't already.

Please log-in to your account below.
https://account.adobe.com/plans

 

Report abuse and suspicious e-mails to: p h i s h i n g @ a d o b e . c o m  (without spaces).

 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Most Valuable Participant ,
Apr 25, 2020 Apr 25, 2020

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I think all these replies may be missing the point. If someone tries to log in to your account, you do indeed get a confirmation email or text. This doesn't do them any good, and doesn't do you any good. You can't stop people trying to login. If your password is secure, they won't succeed. Mostly, they will give up. Sometimes, it's people with a very similar Adobe ID and a typing problem. Sometimes, it's someone trying to log in on a computer you recently used.

Of course the email MIGHT be fake, so never follow links in it.

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