Security threat-urgent help needed

New Here ,
Oct 19, 2010

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Hi Before i logged into the adobe website today someone elses email address was saved into it and I dont know who it is and I am sort of worried at why it saved someone elses email address when no else uses my computer.

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Security threat-urgent help needed

New Here ,
Oct 19, 2010

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Hi Before i logged into the adobe website today someone elses email address was saved into it and I dont know who it is and I am sort of worried at why it saved someone elses email address when no else uses my computer.

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Oct 19, 2010 0
Most Valuable Participant ,
Oct 19, 2010

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I really hope John, or someone else able to do something, will see this soon.

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Oct 19, 2010 0
Most Valuable Participant ,
Oct 19, 2010

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What anti-virus and network security do you use?

Have you gone to Norton online to run a security scan?

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Oct 19, 2010 0
Enthusiast ,
Oct 19, 2010

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right. that's local to your machine, and not site specific.

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Oct 19, 2010 0
Adobe Employee ,
Oct 19, 2010

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Hi Aaron.

Can you give more description and/or steps to recreate?

Did you go to www.adobe.com, click on something that requires you to sign in and the sign in page already had an email address in the Adobe ID field? Or something else?

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Oct 19, 2010 0
LEGEND ,
Oct 19, 2010

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First you need to clear your browser cache so that you can be sure there is nothing on your system.  Second, you need to scan your system for potential trojans or key-loggers to be sure there is nothing that is compromising your system.

It is unlikely there is anything on adobe servers because of the way these forums operate.

Have you got latest anti-spyware and anti-virus software with definition updates?  If not I suggest look into this first.  There are many free ones that do a good job to protect your system.

hth

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