Separating out Get Started into more intuitive community boards

Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Hi all,

 

Over the weekend, we made some big moves with the Get Started board. We often saw posts about many different topics within the board and they could range from trouble with downloading and installing apps to initial questions about payment and billing. Get Started as a name was generally confusing and invited tons of other conversations that were overwhelming for the community to wade through.

 

So here's what we did:

  • Links to the Get Started board were redirected to the Adobe Support Community's home page.
  • The Get Started board itself was hidden.
  • Posts were migrated to three different new boards over the weekend:
    • Account, Payment, and Plan;
    • Download and Install;
    • and Creative Cloud Services.
  • We validated against a bunch of test criteria to ensure conversations were moved as expected.

 

We’re hoping with this refactoring of the Get Started board, it’ll be more clear to users where you can ask for help with certain issues. Please let us know if you have any questions or concerns. Thanks for reading!

 

Melissa

Melissa Rios, Product Manager, Community Experience & Platform | Adobe
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Adobe Community Professional ,
Jun 15, 2020 Jun 15, 2020

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